Manuals / Canon / Computer Equipment / All in One Printer

Canon L240 Paper Jams, Jams in the Paper Delivery Slots, Jams Inside the Unit, Troubleshooting

Models: L240 L290

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Paper Jams

Paper Jams

When paper jams in the FAX, the LCD displays CLEARPAPERJAM. Try clearing the jam by following the procedure in Jams in the Paper Delivery Slots below. If this does not clear the jam, follow the procedure in Jams Inside the Unit.

Jams in the Paper Delivery Slots

Follow this procedure to clear a paper jam in the paper delivery slots:

You do not need to unplug the FAX when clearing paper jams.

Note

1Gently pull any jammed paper out of the unit as shown.

2 Remove the paper stack from the multi- purpose tray and reload it (p. 2-16).

If the paper jam occurred while a fax was being received into the FAX’s memory, that fax will print automatically when the jam is cleared.

Note

Jams Inside the Unit

Follow this procedure to clear a paper jam inside the unit:

You do not need to unplug the FAX when clearing paper jams.

Note

1Lift the latch and open the front cover.

Do not open the front cover without lifting the latch since this may

Caution	damage your unit.

Troubleshooting

Chapter 13

Troubleshooting

13-3

Image 157

Canon L240, L290 manual Paper Jams, Jams in the Paper Delivery Slots, Jams Inside the Unit, Troubleshooting, Chapter, 13-3

Contents

User’s Guide FAX L240/L290Trademarks CopyrightModel Name 200-240 V model Laser Safety InformationChapter 2 Setting Up ContentsChapter 1 Introduction Chapter 3 Registering InformationChapter 6 Speed Dialling Chapter 5 Paper HandlingChapter 7 Sending Faxes Chapter 8 Receiving Faxes Chapter 9 Special FeaturesChapter 13 Troubleshooting Chapter 12 MaintenanceChapter 10 Copying Chapter 11 Reports and ListsAppendix A Specifications Chapter 14 Summary of SettingsAppendix B FAX-L290 Instructions Appendix C OptionsIntroduction ChapterImportant Safety Instructions IntroductionIntroduction Type Conventions Used in This GuideChapter The buttons you press appear in this typeface Stop Customer SupportIntroduction ChapterHandling and Maintenance Important Safety InstructionsLocation Power Supply Setting Up Chapter Setting UpUnpacking the FAX Setting Up warranty serviceSetting Up ChapterSetting Up Removing Shipping MaterialsChapter 2 Use both hands to gentlyFollow this procedure to assemble your FAX Assembling the FAXSetting Up Setting UpMaking Connections Connecting the Telephone Line Cord and External DevicesSetting Up unit, due to varying specificationsSetting Up ChapterBefore connecting the power cord, see Power Supply, p Connecting the Power CordFollow this procedure to connect the power cord Setting UpDATAIf COUNTRYENTRYSELECTOKdoes not appear after Setting the Language and CountryIf COUNTRYSELECTappears after DATAENTRYOKin in stepSetting Up 6 Press Set The FAX enters standby modep.14-10 2-10Setting Up Main Components of the FAXSetting Up ChapterSpecial Function Buttons Operation PanelSetting Up 2-12Installing the Toner Cartridge Follow this procedure to install the toner cartridge in the FAX Use a firm, even pull to avoid breaking the seal Loading Paper 1 Remove the multi-purpose tray cover from the FAX Testing the FAX Registering Chapter Registering InformationInformation Registering Information Guidelines for Entering Numbers, Letters, and SymbolsButton Lowercase LetterEntering Letters Changing Between Number and Letter Modes1 Press 6to switch to uppercase letter mode Correcting a Mistake Entering SymbolsEntering Numbers Registering Sender Information What is Sender Information?M ARK TELEPHONE or isRegistering Your FAX Number and Name Entering the Date and TimePress Data Registration Press Data RegistrationUseTELEPHONE or M to#. select UNIT 6 Use Nor Mto select the telephone line type setting you want Setting the Telephone Line TypePress Data Registration 4 TYPEUse Nor Mto select TELLINERegistering the R Button Dialling Through a Switchboard2 Press Data Registration PREFXRegistering Information 3-10Chapter If you selected HOOKINGin step2 Press Data Registration Setting the Summer TimeFOURTH IRSTSECOND THIWEWEEKRegistering SUNDAYsettings. e.g. OCTOBERLASTWEEK, andInformation ChapterRegistering Information 3-14Chapter Document Handling Chapter Document HandlingChapter Document HandlingDocument Requirements Problem DocumentsScanned Area of a Document Loading Documents Problems With Multipage DocumentsDocument Handling Adding Pages to the Document in the ADFChapter 2.5 cmPaper Handling Chapter Paper HandlingChapter Paper Handling1LONG Paper RequirementsPrintable Area Selecting Paper for Your FAXLoading Paper Onion skin or very thin paperPaper Path Selecting Face-Up or Face-Down Paper DeliverySelecting Paper Delivery copying or receiving a large number of pages You can also use face-up delivery whenIn this case, place the FAX near the edge of a table so that the pages can fall away from theTR LGL Changing the Paper Size SettingCUSTOM 2 Press Data Registration1LONGDefault CUSTOM2/SHORTPaper Handling ChapterNEnable toner saving Adjusting the Toner Saver SettingPress Data Registration Paper Handling 5-10Chapter Chapter Speed DiallingSpeed Dialling ChapterSpeed Dialling Methods What is Speed Dialling?One-Touch Speed Dialling p Coded Speed Dialling p2 Press Data Registration Registering One-Touch Speed DiallingUse or to select TELREGISTRATION dialling button 01to 24 under which you8 Press Set twice 13 Use or to select ON REGULARTXIf you selected PSWD/SUBADDRESSin step If you selected REGULARTXin stepone-touch speed dialling p dialling buttons. Stick the labels above each corresponding buttonSpeed Dialling Chapter2 Press Data Registration Registering Coded Speed Dialling3 Use or to select TELREGISTRATION 5 Use or to select CODEDSPEEDDIAL8 Press Set twice If you are unsure how to enter characters, see p10 Press Set twice 16 characters, including spacesREGULARTX Press Set 6-12 when diallingSpeed Dialling Chapteror GROUPDIAL Registering Group DiallingTo register a group under a one-touch speed dialling buttonTo register a group under a coded speed dialling code DiallingSpeed Sending a Document With Speed Dialling Using Speed DiallingCoded speed dialling code Coded speed dialling code Making a Telephone Call With Speed DiallingPrinting Speed Dialling Lists LISTCODED GROUPDIALLIST1-TOUCH SPD DIAL LIST 2 Detailed List 1-TOUCH SPD DIAL LISTSpeed Dialling ChapterCODED SPEED DIAL LIST 2 Detailed List CODED SPEED DIAL LIST6-20 Speed DiallingSpeed Dialling GROUP DIAL LISTChapter Speed DiallingSpeed Dialling 6-22Chapter Scanning a Document into Memory for Delayed Sending Sending FaxesPrinting a Document Set for Delayed Sending ChapterUPERFINE Setting the Scanning ResolutionFAXPHOTO STANDARDLIGHTER Setting the Scanning ContrastSTANDAD DARKERRegular Dialling Dialling MethodsOne-Touch Speed Dialling Coded Speed DiallingMemory Sending Sending Methodsif an error prevents complete transmission of the document Manual Sending Via the HandsetIf you hear a voice If you hear a high-pitched signal instead of a voiceIf you are sending a document using manual sending via the handset Cancelling SendingIf you are sending a document using memory sending Cancelling Manual Redialling Redialling When the Line is BusyWhat is Automatic Redialling? Cancelling Automatic RediallingThe FAX prints an ERROR TX REPORT p Setting the Options for Automatic Redialling4 Use or to select TXSETTINGS 2 Press Data RegistrationIf you selected OFFin step If you selected ONin stepCoded speed dialling One-touch speed diallingRegular dialling 7-12You can enter the fax numbers in any order Scanning a Document into Memory for Delayed Sending Delayed Sending3 Press Delayed Transmission One-touch speed dialling You can register up to 20 different delayed sending operationsCoded speed dialling Regular dialling2 Press Delayed Transmission Printing a Document Set for Delayed Sending7-16 Sending Faxes2 Press Delayed Transmission Deleting a Document Set for Delayed SendingA “ #” before the transaction number Sending Faxes 7-18Chapter Receiving Faxes Chapter Receiving FaxesReceiving Methods Fax/TelModeFaxSetting FAX ONLY MODEFAX Receiving Faxes Automatically FAX ONLY MODEPress Data Registration 11 Confirm that FaxOnly is displayed in the Setting Fax/Tel Mode Receiving Both Faxes and Telephone Calls Automatically Fax/Tel Mode2 Press Data Registration What Happens When Fax/Tel Mode is Selected Setting the Options for Fax/Tel Mode4-+-18 DISCONNECTto talkRECEIVESwitch to receive mode Use or to select the DEFAULTACTIONThe selectable duration varies depending on the country DISCONNECT is available for certain countries onlySetting MANUAL MODE Receiving Faxes Manually MANUAL MODEReceiving a Fax Manually If you hear a voice If you hear a beep tone or silenceStart your conversation. If the caller wants to Setting ANS.MACHINE MODE Receiving With an Answering Machine ANS.MACHINE MODEUsing the FAX With an Answering Machine Cancelling Receiving Receiving Faxes in Memory When a Problem OccursReceiving While Performing Other Tasks Receiving Faxes 8-12Chapter Special Features Chapter Special FeaturesEntering Pauses in a Fax/Telephone Number Special DiallingSwitching Temporarily to Tone Dialling Confirming a Dial Tone Dialling Through a SwitchboardPrinting a List of Documents Stored in Memory Documents Stored in Memory2 Press Memory Reference Special Features Printing a Document Stored in Memory2 Press Memory Reference Chapter2 Press Memory Reference Sending a Document Stored in MemoryOne-touch speed dialling Coded speed diallingRegular dialling Special Features2 Press Memory Reference Deleting a Document Stored in MemoryPolling What is Polling?Polling Receiving Polling Another Fax MachineCoded speed dialling One-touch speed diallingRegular dialling Setting Up the Polling Box Cancelling Polling ReceivingPolling Sending Press Data RegistrationPage Page Scanning a Document into the Polling Box Changing or Deleting the Polling Box SettingsCHANGEDATA DELETFILE2 Press Data Registration Enabling Restriction of Your FAX Restricting Use of Your FAX2 Press Data Registration 4 Use Nor Mto select SYSTEMSETTINGS Cancelling Restriction of Your FAXPress Data Registration 8 Use Nor Mto select OFFSpecial Features 10 Press Stop to return to standby modeSpecial Features 9 Press SetREGSTEREDSENDER WITHSENDERINFORestricting Reception If you selected ONin step10 Press Stop to return to standby mode 12 Press Stop to return to the standby modeSpecial Features Special Features9-22 Special FeaturesChapter Chapter CopyingCopying ChapterDocuments You Can Copy TEXTMaking Copies 3 Press Start/CopyMaking a Quick Single Copy Copying 10-4Chapter Reports and Lists Chapter Reports and ListsChapter Reports and Lists11-2 Summary of Reports and ListsReports and Lists ChapterReports and Lists ACTIVITY REPORTChapter Reports and ListsTHE SLEREXE COMPANY LIMITED TX Transmission REPORT11-4 Reports and ListsReports and Lists MULTI TX/RX Transaction REPORTChapter Reports and ListsReports and Lists 11-6Chapter Maintenance MaintenanceMaintenance Cleaning the FAX’s ExteriorCleaning the FAX’s Exterior Periodic CleaningCleaning the FAX’s Interior Maintenance 6 Use both hands to close the front cover 7 Reconnect the power cordAlways hold the toner cartridge by its handle 12-4Separation guide and separation Cleaning the Scanner Componentsroller White sheet and scanning glassMaintenance 7 Reconnect the power cord12-6 Maintenance Replacing the Toner CartridgeMaintenance Chapter4 Hold the toner cartridge by its handle and remove it from the FAX Maintenance MaintenanceAlways hold the toner cartridge by its handle 9 Use both hands to close the front coverChapter 12-10 MaintenanceTroubleshooting TroubleshootingChapter Jams in the ADF Clearing JamsJams in the Paper Delivery Slots Paper JamsJams Inside the Unit TroubleshootingTroubleshooting The fixing assembly becomes extremely hot when the unit is inDO NOT TOUCH THE FIXING ASSEMBLY DO NOT TOUCH THE BLACK so as to avoid injury1 MULTI-PURPOSE TRAY AREA 2 FIXING ASSEMBLY AREA 1 Multi-purpose tray areafixing assembly 2 Fixing assembly areaTop edge of the jammed paper in the The fixing assembly becomes7 Use both hands to close the front cover LCD Messages BUSY/NOSIGNALAUTOMesssageREDIAL TroubleshootingCHECKPAPERSIZE CHECKPRINTERCHECKPOLLINGID TroubleshootingLOADPAPER ECMTXMEMORYFULL DOC.TOOLONGNORXPAPER NOTEL#NOTAVAIABLE MEMORYUSED%RECíDINMEMORY CANCELLEDSELECTPOLREJCT SUBADDTXREJECTFaxing Problems Paper Feeding ProblemsSending Problems The paper you are using may be causing the jamsAn error may have occurred during sending Cannot send using Error Correction Mode ECMThe subaddress and/or password are incorrect ECM may be disabledFax/Tel Mode, ANSMACHINE.MODE, or NETSWITCH Receiving ProblemsErrors occur frequently while sending No automatic switching between telephone and fax callsError Correction Mode ECM may be disabled You may not be using the correct paper typeThe toner cartridge may not be installed properly Cannot receive a document manuallyCannot receive using Error Correction Mode ECM Copying ProblemsErrors occur frequently while receiving MEMORY FULL appears in the LCD when making multiple copiesPrinting Problems Telephone ProblemsAlarm light is lit and the FAX beeps while printing The power cord may not be plugged in securelyPrintout does not match paper size You may not be using the correct paper delivery slotPrintout is skewed Paper jams occurFAX has no power General ProblemsThe power cord may not be supplying power Nothing appears in the LCDPlace of purchase Nature of problem If You Cannot Solve a ProblemSteps you have taken to solve the problem and the results Serial numberIf a Power Cut Occurs Summary of Settings Chapter Summary of SettingsUnderstanding the Menu System Printing a List to Check the Current SettingsEPORT Accessing the MenusRegistration USERSETTINGSpSettingDATE&TIME USER SETTINGS MenuDARKERINSI SCANCONTRSTREPORT SETTINGS Menu If you select PRINTERRORONLYor OUTPUTYESSettingTXREPORT RXREPORTTX Transmission SETTINGS Menu TIMEOUT1TMES 22MINSWITCH RX Reception SETTINGS MenuMANAUTOSWITCH 2TIMESSettingRXREDUCTION PRINTER SETTINGS MenuPAPERSIZE ECONOMYRTSETUPetting FILE PASSWORDPASPASSWORD POLLING BOX MenuSettingUN/LOCKPHONE SYSTEM SETTINGS MenuATESETUP DDMMRXSTARTSPEED SUMMERTIMECOUNTRYSELECT Summary of SettingsChapter 14-12 Summary of SettingsAppendix A SpecificationsSpecifications SpecificationsFacsimile General SpecificationsSpecifications Appendix ATelephone CopierPrinter SpecificationsAppendix A SpecificationsInstructions FAX-L290 Appendix B FAX-L290 InstructionsAppendix B FAX-L290 InstructionsIntroduction Using Your DocumentationDifferences Between the FAX-L290 and FAX-L240 Unpacking the FAX-L290Connecting the FAX-L290 to Your PC Printable Area Print Media RequirementsEnvelopes Selecting Print MediaTransparencies Loading Envelopes Loading Transparencies Appendix B FAX-L290 InstructionsOptions Appendix COptions Appendix COptional Handset Package ContentsAttaching the Handset to Your FAX Do not install your handset in hot or humid conditions Maintaining Your HandsetUse a damp cloth to clean your handset Do not leave your handset exposed to direct sunlightButton. See individual button names Indexcomponent names Page Lists. See also individual list names IndexMenu. See also individual menu names reports. See individual report names IndexReceiving. See also individual receive modes Reports. See also individual report names summarynames Settings. See also individual setting namesCALLING VOLUME setting VERTICAL ONLY settingKEYPAD VOLUME setting LINE MONITOR VOL setting