| CONDITION | SUGGESTED SOLUTIONS |
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Black background | If the amount of background shading becomes unacceptable: | |
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| • Change to a lighter weight paper (See "Print media specifications" on page71). |
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| • Check the environmental conditions: very dry conditions or a high level of humidity (higher |
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| than 80% RH) can increase the amount of background shading. |
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| • Remove the old toner cartridge and, install a new one (See "Replacing the toner cartridge" |
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| on page68). |
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Toner smear | If toner smears on the page: | ||
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| • Clean the inside of the machine (See "Cleaning the inside" on page48). | |
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| • | Check the paper type and quality (See "Print media specifications" on page71). |
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| • | Remove the toner cartridge and then, install a new one (See "Replacing the toner |
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| cartridge" on page68). |
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Vertical repetitive |
| If marks repeatedly appear on the printed side of the page at even intervals: | ||
defects |
| • The toner cartridge may be damaged. If you still have the same problem, remove the | ||
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| toner cartridge and, install a new one (See "Replacing the toner cartridge" on page68). |
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| • Parts of the machine may have toner on them. If the defects occur on the back of the |
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| page, the problem will likely correct itself after a few more pages. |
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| • The fusing assembly may be damaged. Contact a service representative. |
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Background scatter | Background scatter results from bits of toner randomly distributed on the printed page. | ||||
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| • The paper may be too damp. Try printing with a different batch of paper. Do not open |
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| packages of paper until necessary so that the paper does not absorb too much moisture. |
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Misformed | • If characters are improperly formed and producing hollow images, the paper stock may be | ||||
characters | too slick. Try different paper (See "Print media specifications" on page71). | ||||
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