NEC 5800/180Ra-7 5-20 Problem Solving

5-20 Problem Solving

Table 5-1. Power On LCD Error Messages (continued)

Error Message Description Action

L2#8 Volt Alm 00 Voltage warning:

The CPU #8 L2 cache voltage is too low.

L2#8 Volt Alm 02 Voltage alarm:

The CPU #8 L2 cache voltage is too low.

L2#8 Volt Alm 07 Voltage warning:

The CPU #8 L2 cache voltage is too high.

L2#8 Volt Alm 09 Voltage alarm:

The CPU #8 L2 cache voltage is too high.

Check if the VRM for CPU #8 is

mounted correctly. If the same

error still occurs when the VRM is

mounted correctly, call your service

representative.

Memory C-Err nn Correctable system memory error nn:

Number 01 to 16

Memory U-Err nn Uncorrectable system memory error nn:

Number 01 to 18

Check if the memory board or

memory backboard is mounted

correctly. Call your service

representative, and replace the

corresponding DIMM board.

OS shutdown Alm Operating system shutdown alarm An alarm occurred at shutdown of

the operating system. Call your

service representative.

PCI Bus PERR nn PCI bus #nn parity error nn:

Number 01 to 03 indicating the bus number

PCI Bus SERR nn PCI bus #nn system error nn:

Number 01 to 03 indicating the bus number

Check if the board in the

corresponding PCI bus slot is

mounted correctly. If the same

error still occurs when the board is

mounted correctly, call your service

representative.

PCIHotPlug Err 1 PCI bus #1 hot plug controller alarm

PCIHotPlug Err 2 PCI bus #2 hot plug controller alarm

PCIHotPlug Err 3 PCI bus #3 hot plug controller alarm

Check if the board in the

corresponding PCI bus slot is

mounted correctly and if the slot

tab is locked correctly. If the same

error still occurs when the board is

mounted and locked correctly, call

your service representative

Power Unit Alm 01 Power supply unit #1 alarm

Power Unit Alm 02 Power supply unit #2 alarm

Power Unit Alm 03 Power supply unit #3 alarm

Call your service representative,

and replace the faulty power

supply unit.

PredictiveAlm 01 Fan alarm of power supply unit #1 Clean the rear grill of power supply

unit #1. If the same error still

occurs, call your service

representative.

PredictiveAlm 02 Fan alarm of power supply unit #2 Clean the rear grill of power supply

unit #2. If the same error still

occurs, call your service

representative.

PredictiveAlm 03 Fan alarm of power supply unit #3 Clean the rear grill of power supply

unit #3. If the same error still

occurs, call your service

representative.

Contents

Main User's Guide EXPRESS5800/180Ra-7 Page User's Guide EXPRESS5800/180Ra-7 Page Contents Using this Guide 1 System Overview 2 Setting Up the System 3 Configuring Your System 4 Upgrading Your System 5 Problem Solving A Specifications B Interrupt Request/ PCI IRQ Device/ I/O Port Address Assignments Page Page Using This Guide Text Conventions Related Documents Safety Notices Safety Notices for Users Outside of the U.S.A. and Canada xiv Using This Guide Care and Handling Use the following guidelines to properly handle and care for your system. System Overview Overview Page Page System Overview 1-5 System Chassis External View 1-6 System Overview Figure 1-3. Front Chassis Features and Controls System Overview 1-7 1-8 System Overview Figure 1-4. Rear Chassis Features and Controls System Overview 1-9 Liquid Crystal Display Messages Status LED Indicator Descriptions Table 1-1. System Status LED Indicators 1-10 System Overview Table 1-2. Disk Drive Status LED Panel Indicators Table 1-3. Power Supply Status LED Panel Indicators System Overview 1-11 Table 1-4. System Status Abnormal Conditions 1-12 System Overview Internal View Figure 1-5 shows the board set and features inside the BSU. System Board Set System Overview 1-13 Table 1-5. Features of the Board Set Page System Overview 1-15 Figure 1-7. System I/O Board Component Locations Page System Overview 1-17 Note: Figure 1-9. Memory Board Component Locations multiples of four. System Board Set Features Pentium III Xeon Processor System Memory I/O Expansion Slots Page SAF-TE Controller Real-Time Clock/Calendar BIOS Controllers Page Page External Device Connectors System Power Peripheral Bays Disk Array Automatic Rebuilding Function Expand Capacity Function System Functions Hot Swapping Hot Plug PCI Fans Sleep Mode ACPI AC Link Mode Remote Power-On (Wake On LAN) Function System Security Security with Mechanical Locks and Monitoring Software Locks via the BIOS Setup Utility Reconfiguration Optional UPS Setting Up the System Overview Selecting a Site Unpacking the System Rack-Mount Subsystem Assembly Before You Begin Static Precautions Assembly Page Page Page Page Page Page Page Page Getting Familiar with the System Making Connections Connecting the Power Cord(s) Page Using the System Powering On the Server System Powering Off the Server System Forcing a Power Shutdown Configuring Your System Configuring Your System BIOS Setup Utility Using the BIOS Setup Utility BIOS Setup Configuration Settings Configuring Your System 3-5 Main Menu 3-6 Configuring Your System Advanced Menu Configuring Your System 3-7 Advanced Submenu Memory Reconfiguration Submenu 3-8 Configuring Your System CPU Reconfiguration Submenu L3 Cache Reconfiguration Submenu Configuring Your System 3-9 Peripheral Configuration Submenu 3-10 Configuring Your System Monitoring Configuration Submenu PCI Device Submenu PCI Parity Error Submenu Configuring Your System 3-11 Option ROM Submenu 3-12 Configuring Your System Numlock Submenu Configuring Your System 3-13 Security Menu Note: a password for entering Setup. The passwords are not case sensitive. 3-14 Configuring Your System Secure Mode Menu Configuring Your System 3-15 System Hardware Menu Server Power State Versus AC Link Settings 3-16 Configuring Your System Thermal Sensor Submenu Wake On Events Submenu Console Redirection Submenu Configuring Your System 3-17 Boot Menu Boot Device Priority Menu Exit Menu SCSISelect Utility Running the SCSISelect Utility Adaptec SCSI Utility Configuration Settings Configuring Your System 3-21 Table 3-2 Adaptec SCSI Utility Setup Configurations Page Configuring the RAID Controller Configuring System Jumpers Before You Begin Configuring Your System 3-25 Table 3-4 Processor Speed Jumper Summary Table 3-5 System Function Jumper Summary Moving System Jumpers Clearing CMOS and Password Page Upgrading Your System 4-2 Upgrading Your System General Information Precautions 4-4 Upgrading Your System Contact your sales representative or dealer for a list of approved optional peripheral devices. Preparing Your System for Upgrade Equipment Log Removing the Top Cover of the Tower Cabinet Page Installing the Top Cover of the Tower Cabinet Removing the Front and Rear Fan Modules Page Installing/Removing the BSU Front Bezel and Top Cover Removing the Front Bezel Installing the Front Bezel Removing the Top Cover Installing the Top Cover Processors Removing/Installing Processor Cartridges on System Baseboard Page Page Page Page Installing the Optional Five to Eight CPU Upgrade Kit Page Page Page Page Page Page DIMMs Installing DIMMs Page Removing DIMMs Page Modifying the I/O Riser Board Replacing the Real-time Clock Battery Page Option Boards Installation Considerations Installing an Option Board Page Page Removing an Option Board RAID Controller Board Page Removable Media Devices 4-42 Upgrading Your System Figure 4-44. Removable Media Device Bays Installing a 5 1/4-Inch Device Page Page Removing a 5 1/4-Inch Device Page Hard Disk Drives Installing a Hard Disk Drive Page Page Removing a Hard Disk Drive Page Hot-Swapping a Hard Drive Power Supply Installing a BSU Power Supply Page Installing a DEU Power Supply Removing a Power Supply Hot-Swapping a Power Supply Installing the Optional UPS UPS load utility line voltage battery voltage run time remaining Page If the indicator is illuminated, have a qualified electrician correct the Page Installing the Optional DEU Page Adding the Optional DEU 2-Channel SCSI Board Page Page Page Page Page Problem Solving Problem Solving Static Precautions Troubleshooting Checklists Initial System Startup Running New Application Software After System Has Been Running Correctly Diagnostic Procedures Error Checking Troubleshooting Guide Page Page Specific Problems and Corrective Actions Power LED Does Not Light Incorrect or No Beep Code No Characters Appear on Screen Characters are Distorted or Incorrect System Cooling Fans Do Not Rotate Diskette Drive Activity LED Does Not Light CD-ROM Drive Activity Light Does Not Light Problems with Application Software Bootable CD-ROM Is Not Detected Problems with the Network Plug and Play Installation Tips Error Messages LCD Error Messages 5-14 Problem Solving Problem Solving 5-15 Error Message Description Action 5-16 Problem Solving Problem Solving 5-17 5-18 Problem Solving Problem Solving 5-19 5-20 Problem Solving Problem Solving 5-21 5-22 Problem Solving Problem Solving 5-23 5-24 Problem Solving Problem Solving 5-25 Table 5-2. Power Off LCD Error Messages 5-26 Problem Solving LCD Error Code Hardware References CPU (Up to 4 Processors) Problem Solving 5-27 CPU (5 Processors or More) PCI Bus 5-28 Problem Solving Fan Power Supply Unit POST Error Codes and Messages 5-30 Problem Solving Problem Solving 5-31 5-32 Problem Solving Problem Solving 5-33 5-34 Problem Solving Problem Solving 5-35 5-36 Problem Solving Table 5-4. Post Error Beep Codes Problem Solving 5-37 POST Error Code Hardware References CPU (Up to 4 Processors) CPU (5 Processors or More) 5-38 Problem Solving PCI Bus How to Identify BIOS and BMC Revision Levels BIOS Revision Level Identification BMC Revision Level Identification Page Page A-2 Specifications Basic System Unit (BSU) Table A-1 lists the BSU technical specifications. Table A-1. BSU Technical Specifications Specifications A-3 Table A-1. BSU Technical Specifications (Continued) Page Specifications A-5 Disk Expansion Unit (DEU) Table A-2 lists the DEU technical specifications. Table A-2. DEU Technical Specifications Page B Interrupt Request Assignments Interrupt Request/PCI IRQ Device/I/O Port Address Assignments B-3 PCI IRQ Device Assignments Table B-2. PCI IRQ Device Assignments B-4 Interrupt Request/PCI IRQ Device/I/O Port Address Assignments I/O Port Address Assignments Table B-3. I/O Port Address Assignments Interrupt Request/PCI IRQ Device/I/O Port Address Assignments B-5 Table B-3. I/O Port Address Assignments (Continued) Page C System Cabling Configurations Before You Begin Static Precautions BSU Cable Configuration C-4 System Cabling Configurations Figure C-1. BSU Cable Configuration BSU RAID Cable Configuration C-6 System Cabling Configurations Figure C-2. BSU RAID SCSI Bus Cable Configuration BSU and DEU RAID Cable Configuration C-8 System Cabling Configurations Figure C-3. BSU and DEU RAID SCSI Bus Cable Configuration Page Page Page D-2 ROMPilot BIOS Error Codes ROMPilot BIOS Error Codes Table D-1. ROMPilot BIOS Error Codes ROMPilot BIOS Error Codes D-3 Table D-1. ROMPilot BIOS Error Codes (continued) Page Glossary A B C D E F G H I J K L M N O P R S T U V W Page Equipment Log 2 Equipment Log Equipment Log 3 Page Index A B C D N O P R S T U V W