Troubleshooting | NETGEAR WNR200v4 manual

9. Troubleshooting		9
9. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Wireless Connectivity

•Troubleshoot Your Network Using the Ping Utility

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NETGEAR WNR200v4 user manual Troubleshooting

Contents

N300 Wireless Router WNR2000v4 Trademarks SupportCompliance Contents Genie Advanced Home Monitoring Appendix a Supplemental Information Get to know your router Hardware Setup Unpack Your Router Hardware Features Router front panel has the following status LEDs and button Front Panel N300 Wireless Router WNR2000v4 Front panel LED descriptions Back Panel Back panel has the following buttons, ports, and connector Label Position Your Router  To prepare your router for installation Cable Your Router Verify the Cabling Connect to the router Getting Started with Netgear Genie Types of Logins and Access Router Setup PreparationWireless Devices and Security Settings Use Standard TCP/IP Properties for Dhcp Use Netgear genie after Installation Netgear genie Setup To use Netgear genie to set up your router Browse to http//routerlogin.net Upgrade Router Firmware Basic screen Router Dashboard Basic Home Screen Change the Password Manual Method Password RecoveryAdd Wireless Devices or Computers to Your Network  To use WPS to join the wireless network Wi-Fi Protected Setup WPS Method Your Internet connection and network Genie Basic Settings  To view or change the Internet setup Internet Setup Does Your ISP Require a Login? Select either Yes or No Internet Setup Screen Fields Internet IP Address Basic Wireless Settings  To view or change basic wireless settings Wireless Network Wireless Settings Screen Fields  To change the WPA wireless security option and passphrase WPA-PSK, WPA2-PSK, and WPA-PSK + WPA2-PSK Mixed Mode WPA/WPA2 Enterprise  To configure WPA/WPA2 Enterprise security  To configure WEP security Attached Devices Live Parent Controls screen Parental Controls  To set up Live Parental Controls Click the Take me to the status screen button Sign in to your OpenDNS account screen Guest Network  To set up a guest network Select Basic Guest Network Genie Basic Settings Genie Advanced Home Specify custom settings LAN Setup QoS Setup  To launch the Setup Wizard Setup Wizard  To use the WPS Wizard WPS Wizard Setup Menu  To change the WAN settings WAN SetupWAN Setup Screen Settings Default DMZ Server Change the MTU Size  To set up a default DMZ server  To change the MTU size LAN Setup  To change the LAN settings LAN Setup Screen Settings Use Router as a Dhcp Server Manage the Dhcp Server on the Router  To reserve an IP address Set Up Address ReservationClear the Use Router as Dhcp Server check box  To edit or delete a reserved address entry Wi-Fi Multimedia Quality of Service for Wireless Traffic QoS Setup To enable upstream QoS Optimize Internet Gaming with Upstream QoS Quality of Service Priority Rules and Internet Access  To view, change, or delete a QoS rule Select the Turn Internet Access QoS On check button Genie Advanced Home Click the Add Priority Rule button  To create a QoS policy for an application or online game Create a QoS Rule for a Router LAN Port  To edit or delete a MAC address on the MAC Device List Create a QoS Rule for a MAC Address Existing QoS rules display Security Keep unwanted content out of your Keyword Blocking of Http Traffic  To set up keyword blocking Exempt a Computer from Blocking and Logging Block Services Port Filtering To delete a keyword or domain  To specify a trusted computer  To block services Security  To schedule blocking Schedule Blocking Security Event Email Notifications  To set up email notifications Select Advanced Security Access Control Allow or Block Access to Your Network To set up access control Select the Turn on Access Control check box Select the View list of allowed devices drop-down list View or Add Allowed Devices Not Connected to the Network View or Add Blocked Devices Not Connected to the Network Select the View list of blocked devices drop-down list Manage your network Administration  To check for new firmware and update your router Upgrade the Router Firmware  To view the log View and Configure Logs  To configure which actions are logged Manage the Configuration FileBack Up Settings  To restore configuration settings that you backed up Restore Configuration SettingsDo not interrupt the reboot process Erase Do not interrupt the reboot process Advanced Settings  To change advanced settings for your wireless network Advanced Wireless SettingsAdvanced Settings for Your Wireless Network  To configure and enable the wireless schedule Set Up a Wireless Schedule  To change the WPS settings for your wireless network Set Up the WPS Settings  To enable and configure AP mode Wireless Access Point AP Wireless Distribution System WDS Following figure shows a wireless repeating scenario Select the Enable Wireless Repeating Function check box Set Up the Base Station Set Up a Repeater Advanced Settings Remote Computer Access Basics Port Forwarding and Port Triggering Configuration Concepts Destination port number Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering  To set up port forwarding Set Up Port Forwarding to Local Servers Click the Add Custom Service button Add a Custom Service  To edit or delete a port forwarding entry Edit or Delete a Port Forwarding EntryApplication Example Make a Local Web Server Public  To make a local web server public Set Up Port Triggering  To set up port triggering  To edit or delete a port triggering entry Dynamic DNS Dynupdate.no-ip.com  To set up Dynamic DNSSelect the Use a Dynamic DNS Service check box Static Routes  To set up a static route  To edit or delete a static route Remote Management Select the Turn Remote Management On check box Universal Plug and Play Advanced Settings 105 IPv6  To set up an IPv6 Internet connection type IPv6 Auto Detect Requirements for Entering IPv6 Addresses IPv6 Auto Config Advanced Settings 109 IPv6 6to4 Tunnel IPv6 Fixed  To set up a pass-through IPv6 Internet connectionIPv6 Pass Through Advanced Settings 112 IPv6 Dhcp  To set up an IPv6 Internet connection with a Dhcp server IPv6 PPPoE  To set up a PPPoE IPv6 Internet connection  To start monitoring Internet traffic Traffic Meter Advanced Settings 116 Advanced Settings 117 Monitor your router and network traffic Monitoring Router Status and Usage Information Screen Internet Port Pane Router Information PaneLAN Port  To display the Internet Port pane Select the Advanced tab  To view the traffic statistics Statistics  To view the connection status Connection Status PPPoE Connection Wireless Settings Pane  To display the Guest Network pane Select the Advanced tab Guest Network Pane Troubleshooting Network Settings Wireless SettingsQuick Tips Sequence to Restart Your Network Power LED Stays Amber Power LED Is Off or BlinkingTroubleshoot with the LEDs All LEDs Remain Lit after Startup WPS Push N Connect Button Blinks Amber Wireless LED Is OffInternet or LAN Port LEDs Are Off Cannot Log In to the Router Cannot Access the Internet  To check the WAN IP address Troubleshoot Internet Browsing  To troubleshoot a PPPoE Internet connection Changes Not SavedTroubleshoot a PPPoE Internet Connection Troubleshoot Your Network Using the Ping Utility Wireless ConnectivityWireless Signal Strength Test the LAN Path to Your Router Request timed out Test the Path from Your Computer to a Remote Device Troubleshooting 134 Supplemental Information WNR2000v4 router factory default settings Factory Settings WNR2000v4 router specifications Technical Specifications Numerics Index 139 140 141 142

9. Troubleshooting