Nortel Networks 1120 manual

Nortel Communication Server 1000

IP Phone 1120E

User Guide

Copyright © 2006–2007 Nortel Networks. All Rights Reserved.

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

Publication Number: NN43112-103

Document Release: Standard 01.01

Date: May 2007

Produced in Canada

To provide feedback or report a problem in this document, go to www.nortel.com/documentfeedback.

www.nortel.com

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Nortel Networks 1120 manual Copyright 2006-2007 Nortel Networks. All Rights Reserved

Contents

IP Phone 1120E Page Revision history Revision history Contents Configuring Local Menu options Making a call While away from your desk Incoming callsTalking with more than one person Additional phone features Additional call featuresWorking without interruption Using Hospitality features Index Contents Basic features About the Nortel IP Phone 1120E About the Nortel IP Phone 1120E Telephone controls IP Phone 1120E Telephone controls About the Nortel IP Phone 1120E Alerter/Message Waiting indicator flashes About the Nortel IP Phone 1120E Press the Services key to open the Services Telephone display Security features Call features and Flexible Feature CodesUsing Encrypted Calling Managing your Station Control Password Scpw To change your password Scpw To turn Password Protection on or off Mode Press the Done soft key Entering and editing text Entering text using the dialpadApplication text entry To edit text with the soft keys Editing text using the soft keysEditing soft key description Part 1 Editing soft key description Part 2 Entering text using the USB keyboardUSB keyboard function keys during phone calls Connecting the components IP Phone 1120E connections Connecting the components of the phone Before you begin Release the IP Phone 1120E from the stand Remove the stand cover Connecting the components Cable routing tracks and mounting holes Connecting the components Configuring Telephone Options Telephone Options menu Using the Telephone Options menu To use the Telephone Options menu To adjust the volume Adjusting the volumeTelephone Options menu Adjusting the display screen contrast Selecting a language To adjust the display screen contrastLanguage… To select a language Selecting date and time formatTo select a date and time format To select Display diagnostics Accessing display diagnosticsChoosing local dialpad tone Viewing telephone information To choose a local dialpad tone Diagnostics To view IP Phone information Configuring the Callers List log Configuring call log optionsTo log only unanswered calls To configure New Call Indication Configuring New Call IndicationNew call indication off New call indication on Configuring Preferred Name Match To configure Preferred Name MatchConfiguring Area Code Setup Preferred name match on Preferred name match off To configure default area codes maximum of three To edit area code display Choosing a ring typeRing type… To enable or disable Call Timer Enabling or disabling Call TimerTo choose a ring type Enabling OnHook Default Path Changing feature key labelsTo enable OnHook Default Path Handsfree enable Headset enable To restore the default labels To rename the labels Configuring the name display format To configure name display format To configure Live Dialpad Configuring Live DialpadFirst name, last name Last name, first name Configuring Telephone Options Navigation key functions in menus Part 1 Configuring Local Menu optionsEnter key Navigation key functions in Edit mode Part 1 Navigation key functions in menus Part 2Stop key Navigation key functions in dialog boxes Using the 1. Preferences submenu Changing 1. Display SettingsNavigation key functions in Edit mode Part 2 Display Settings To configure Contrast or Sleep tools Contrast Sleep Language Changing 2. LanguageTo select the language used in local menus Using the 2. Local Diagnostics submenu Using 1. IP Set&DHCP InformationUsing 2. Network Diagnostic Tools Using 3. Ethernet Statistics Using the 3. Network Configuration menu Using the 4. Lock MenuUsing 5. USB Devices USB Devices Using Off-hook dialing Making a call Using On-hook dialing Using handsfree dialing To use handsfree dialingTo discontinue a handsfree call To mute a handsfree call To switch from handsfree to handset To switch from handset to handsfreeTo switch from handsfree to headset To use a headset Making a call using Corporate Directory Using the Directory applicationsTo search for a specific number Making a call using the Personal Directory To scroll to a specific number Making a call using the Callers List To make a call using the Personal DirectoryTo make a call using the Callers List Callers List Making a call using the Redial List To make a call using Redial ListViewing the date and time of a call To view date and time of a call Using Predial To use Predial To edit a Predial number Using AutoDialTo store an AutoDial number To display an AutoDial number To use AutoDial Using Ring Again To call a Ring Again party when you receive notificationTo activate Ring Again Enter the Ring Again Activate FFC Using Last Number Redial To deactivate Ring Again before notificationEnter the Ring Again Deactivate FFC To use Last Number Redial Using Speed Call To store a Speed Call numberPress the Speed Call Controller soft To make a Speed Call Using System Speed Call Using HotLinePress the System Speed Call soft Press the System Speed Call Using intercom calling To make an intercom call Answering a call To answer a call While on an active call Placing a call on holdTo place a call on hold To retrieve a call on hold To transfer a call to a third party Transferring a callRedial List , or Callers List to select a Using Timed Reminder Recall To use Timed Reminder Recall Using Attendant Recall To contact the attendant while on a call Using Call Park To park a call on the System Park DN or your own DN To park a call using the Spre code or FFC To retrieve a parked call Displaying incoming call information Recording a Calling Party NumberTo record a caller’s number for accounting purposes To use Call Trace while on a call Tracing a malicious callTo use Call Trace without a Call Trace key Using Automatic Answerback Using Call PickupIncoming calls Press the Automatic Answerback key Enter the Pickup Ringing Number FFC To answer an incoming call in another call pickup groupPickup Group FFC Enter the Pickup Directory Number FFC To answer an incoming call while on another call Using Call WaitingTo return to the first IP Phone call If you do not have a Call Waiting key Using Call Forward While away from your deskTo forward your calls or change the forward number Forward All Calls Activate FFC Press the Internal Call Forward key Using Internal Call ForwardInternal Call Forward Activate FFC Using Remote Call Forward To deactivate Internal Call ForwardInternal Call Forward Deactivate FFC IntForwardPress the Internal Call Forward key twice To deactivate Remote Call Forward Securing your IP Phone To lock your IP Phone To unlock your IP Phone Using the Call Join feature Talking with more than one person To set up a conference call Setting up a conference callDirectory, Personal Directory, Redial To view active conferees Using Conferee Selectable DisplayTo disconnect a conferee Using Group Call Conference Count Display returnsGoodbye key To call group members Group Call FFC To answer a group call To end a group call Working without interruption Activating Make Set BusyTo activate Make Set Busy To deactivate Make Set Busy Additional call features Using AutoDial Transfer Using the Buzz feature Using Call Page Connect to make an announcementTo buzz the IP Phone linked to your IP Phone To connect to Call To use Centrex/Exchange Line Switchhook Flash Using Centrex/Exchange Line Switchhook FlashCharging a call or charging a forced call Dial the Call Detail Recording FFC To charge a call in progress To charge a call to an account when you transfer a call Using Enhanced Override Using Forced Camp-on To use Enhanced Override To use Forced Camp-on Overriding a busy signalAnswering a call camped-on to your extension To override a busy signal Using Privacy ReleaseTo use Privacy Release in an established state Using Radio To use Automatic Preselection Meet-me Dial the Radio Paging Access FFC. The ringback tone sounds To use Automatic Post-selectionTo answer a Radio Dial the Radio Paging Answer FFC. The paging tone sounds To make a voice call Using Voice CallTo respond to a voice call Using the Personal Directory Additional phone featuresTo add an entry To edit an entry To delete an entry To search for an entry Using the Callers List To dial an entry To delete the entire Callers List Using the Redial List To delete the entire Redial List Using Virtual Office Virtual Office connection availability Logging in to Virtual Office Using Virtual Office on your Remote IP Phone Logged in to an IP Phone 1120E Logged in to an IP Phone 1120E using an IP Phone 1140E Using Virtual Office on your Office IP Phone Office phone displays the message Logged Out Logging out of Virtual Office To log out from a Remote IP Phone Troubleshooting Virtual Office Troubleshooting Virtual Office Part 1 Troubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Using Media Gateway 1000BNormal Mode Using Resume Normal Mode Using Test Local ModeLocal Mode Troubleshooting MG 1000B Troubleshooting MG 1000B Part 1 Troubleshooting MG 1000B Part 2 Using Hospitality features Configuring Automatic Wake-UpTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC To cancel an Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFCTo verify the time for the Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFC Activating Message Registration To read metersPress the Message Registration key To change a meter To reset a meter to zero Using Maid Identification To enter cleaning status To read the status of a room Displaying Room StatusChanging the status of a room 141 Accessing External Server Applications Flexible Feature Codes FFC Flexible Feature Codes Part 1 Flexible Feature Codes Part 2 Terms you should know Information display 147 148 149 Terms you should know 150 Regulatory and safety information Safety compliance EMC compliance Other DenAn regulatory notice for Japan Index 156 157 158 Page Copyright 2006-2007 Nortel Networks. All Rights Reserved