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Nortel Networks 1120 manual Copyright 2006-2007 Nortel Networks. All Rights Reserved

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Nortel Communication Server 1000

IP Phone 1120E

User Guide

Copyright © 2006–2007 Nortel Networks. All Rights Reserved.

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

Publication Number: NN43112-103

Document Release: Standard 01.01

Date: May 2007

Produced in Canada

To provide feedback or report a problem in this document, go to www.nortel.com/documentfeedback.

www.nortel.com

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Nortel Networks 1120 manual Copyright 2006-2007 Nortel Networks. All Rights Reserved

Contents

IP Phone 1120E Page Revision history Revision history Contents Configuring Local Menu options Making a callWhile away from your desk Incoming callsTalking with more than one person Additional phone features Additional call featuresWorking without interruption Using Hospitality features IndexContents Basic features About the Nortel IP Phone 1120EAbout the Nortel IP Phone 1120E Telephone controls IP Phone 1120ETelephone controls About the Nortel IP Phone 1120E Alerter/Message Waiting indicator flashes About the Nortel IP Phone 1120E Press the Services key to open the Services Telephone display Security features Call features and Flexible Feature CodesUsing Encrypted Calling Managing your Station Control Password Scpw To change your password ScpwTo turn Password Protection on or off ModePress the Done soft key Entering and editing text Entering text using the dialpadApplication text entry To edit text with the soft keys Editing text using the soft keysEditing soft key description Part 1 Editing soft key description Part 2 Entering text using the USB keyboardUSB keyboard function keys during phone calls Connecting the components IP Phone 1120E connectionsConnecting the components of the phone Before you beginRelease the IP Phone 1120E from the stand Remove the stand cover Connecting the components Cable routing tracks and mounting holes Connecting the components Configuring Telephone Options Telephone Options menuUsing the Telephone Options menu To use the Telephone Options menuTo adjust the volume Adjusting the volumeTelephone Options menu Adjusting the display screen contrast Selecting a language To adjust the display screen contrastLanguage… To select a language Selecting date and time formatTo select a date and time format To select Display diagnostics Accessing display diagnosticsChoosing local dialpad tone Viewing telephone information To choose a local dialpad toneDiagnostics To view IP Phone informationConfiguring the Callers List log Configuring call log optionsTo log only unanswered calls To configure New Call Indication Configuring New Call IndicationNew call indication off New call indication on Configuring Preferred Name Match To configure Preferred Name MatchConfiguring Area Code Setup Preferred name match on Preferred name match offTo configure default area codes maximum of three To edit area code display Choosing a ring typeRing type… To enable or disable Call Timer Enabling or disabling Call TimerTo choose a ring type Enabling OnHook Default Path Changing feature key labelsTo enable OnHook Default Path Handsfree enable Headset enableTo restore the default labels To rename the labelsConfiguring the name display format To configure name display formatTo configure Live Dialpad Configuring Live DialpadFirst name, last name Last name, first name Configuring Telephone Options Navigation key functions in menus Part 1 Configuring Local Menu optionsEnter key Navigation key functions in Edit mode Part 1 Navigation key functions in menus Part 2Stop key Navigation key functions in dialog boxesUsing the 1. Preferences submenu Changing 1. Display SettingsNavigation key functions in Edit mode Part 2 Display SettingsTo configure Contrast or Sleep tools Contrast SleepLanguage Changing 2. LanguageTo select the language used in local menus Using the 2. Local Diagnostics submenu Using 1. IP Set&DHCP InformationUsing 2. Network Diagnostic Tools Using 3. Ethernet StatisticsUsing the 3. Network Configuration menu Using the 4. Lock MenuUsing 5. USB Devices USB DevicesUsing Off-hook dialing Making a callUsing On-hook dialing Using handsfree dialing To use handsfree dialingTo discontinue a handsfree call To mute a handsfree callTo switch from handsfree to handset To switch from handset to handsfreeTo switch from handsfree to headset To use a headsetMaking a call using Corporate Directory Using the Directory applicationsTo search for a specific number Making a call using the Personal Directory To scroll to a specific numberMaking a call using the Callers List To make a call using the Personal DirectoryTo make a call using the Callers List Callers ListMaking a call using the Redial List To make a call using Redial ListViewing the date and time of a call To view date and time of a callUsing Predial To use PredialTo edit a Predial number Using AutoDialTo store an AutoDial number To display an AutoDial number To use AutoDialUsing Ring Again To call a Ring Again party when you receive notificationTo activate Ring Again Enter the Ring Again Activate FFCUsing Last Number Redial To deactivate Ring Again before notificationEnter the Ring Again Deactivate FFC To use Last Number RedialUsing Speed Call To store a Speed Call numberPress the Speed Call Controller soft To make a Speed CallUsing System Speed Call Using HotLinePress the System Speed Call soft Press the System Speed CallUsing intercom calling To make an intercom callAnswering a call To answer a callWhile on an active call Placing a call on holdTo place a call on hold To retrieve a call on holdTo transfer a call to a third party Transferring a callRedial List , or Callers List to select a Using Timed Reminder Recall To use Timed Reminder RecallUsing Attendant Recall To contact the attendant while on a callUsing Call Park To park a call on the System Park DN or your own DNTo park a call using the Spre code or FFC To retrieve a parked callDisplaying incoming call information Recording a Calling Party NumberTo record a caller’s number for accounting purposes To use Call Trace while on a call Tracing a malicious callTo use Call Trace without a Call Trace key Using Automatic Answerback Using Call PickupIncoming calls Press the Automatic Answerback keyEnter the Pickup Ringing Number FFC To answer an incoming call in another call pickup groupPickup Group FFC Enter the Pickup Directory Number FFCTo answer an incoming call while on another call Using Call WaitingTo return to the first IP Phone call If you do not have a Call Waiting key Using Call Forward While away from your deskTo forward your calls or change the forward number Forward All Calls Activate FFCPress the Internal Call Forward key Using Internal Call ForwardInternal Call Forward Activate FFC Using Remote Call Forward To deactivate Internal Call ForwardInternal Call Forward Deactivate FFC IntForwardPress the Internal Call Forward key twiceTo deactivate Remote Call Forward Securing your IP Phone To lock your IP PhoneTo unlock your IP Phone Using the Call Join feature Talking with more than one personTo set up a conference call Setting up a conference callDirectory, Personal Directory, Redial To view active conferees Using Conferee Selectable DisplayTo disconnect a conferee Using Group Call Conference Count Display returnsGoodbye key To call group membersGroup Call FFC To answer a group callTo end a group call Working without interruption Activating Make Set BusyTo activate Make Set Busy To deactivate Make Set BusyAdditional call features Using AutoDial TransferUsing the Buzz feature Using Call Page Connect to make an announcementTo buzz the IP Phone linked to your IP Phone To connect to CallTo use Centrex/Exchange Line Switchhook Flash Using Centrex/Exchange Line Switchhook FlashCharging a call or charging a forced call Dial the Call Detail Recording FFC To charge a call in progressTo charge a call to an account when you transfer a call Using Enhanced Override Using Forced Camp-on To use Enhanced OverrideTo use Forced Camp-on Overriding a busy signalAnswering a call camped-on to your extension To override a busy signal Using Privacy ReleaseTo use Privacy Release in an established state Using Radio To use Automatic Preselection Meet-meDial the Radio Paging Access FFC. The ringback tone sounds To use Automatic Post-selectionTo answer a Radio Dial the Radio Paging Answer FFC. The paging tone soundsTo make a voice call Using Voice CallTo respond to a voice call Using the Personal Directory Additional phone featuresTo add an entry To edit an entry To delete an entry To search for an entryUsing the Callers List To dial an entry To delete the entire Callers ListUsing the Redial List To delete the entire Redial List Using Virtual Office Virtual Office connection availabilityLogging in to Virtual Office Using Virtual Office on your Remote IP Phone Logged in to an IP Phone 1120E Logged in to an IP Phone 1120E using an IP Phone 1140E Using Virtual Office on your Office IP Phone Office phone displays the message Logged OutLogging out of Virtual Office To log out from a Remote IP PhoneTroubleshooting Virtual Office Troubleshooting Virtual Office Part 1Troubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Using Media Gateway 1000BNormal Mode Using Resume Normal Mode Using Test Local ModeLocal Mode Troubleshooting MG 1000B Troubleshooting MG 1000B Part 1Troubleshooting MG 1000B Part 2 Using Hospitality features Configuring Automatic Wake-UpTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Request FFCTo cancel an Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFCTo verify the time for the Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFCActivating Message Registration To read metersPress the Message Registration key To change a meterTo reset a meter to zero Using Maid Identification To enter cleaning statusTo read the status of a room Displaying Room StatusChanging the status of a room 141 Accessing External Server Applications Flexible Feature Codes FFC Flexible Feature Codes Part 1Flexible Feature Codes Part 2 Terms you should know Information display 147 148 149 Terms you should know 150 Regulatory and safety information Safety compliance EMC complianceOther DenAn regulatory notice for Japan Index 156 157 158 Page Copyright 2006-2007 Nortel Networks. All Rights Reserved