Troubleshooting MG 1000B Part 2 | Nortel Networks 1120 guide

Additional phone features

Table 10: Troubleshooting MG 1000B (Part 2 of 2)

Display Message	Probable Cause	Actions

Local Mode	Branch User ID not	Notify system
Invalid ID (2)	found in any	administrator.
Invalid ID (2)	equipped TN.
	equipped TN.

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Image 134

Nortel Networks 1120 manual Troubleshooting MG 1000B Part 2

Contents

IP Phone 1120E Page Revision history Revision history Contents Configuring Local Menu options Making a call Talking with more than one person Incoming callsWhile away from your desk Working without interruption Additional call featuresAdditional phone features Using Hospitality features Index Contents Basic features About the Nortel IP Phone 1120E About the Nortel IP Phone 1120E Telephone controls IP Phone 1120E Telephone controls About the Nortel IP Phone 1120E Alerter/Message Waiting indicator flashes About the Nortel IP Phone 1120E Press the Services key to open the Services Telephone display Using Encrypted Calling Call features and Flexible Feature CodesSecurity features Managing your Station Control Password Scpw To change your password Scpw To turn Password Protection on or off Mode Press the Done soft key Application text entry Entering text using the dialpadEntering and editing text Editing soft key description Part 1 Editing text using the soft keysTo edit text with the soft keys USB keyboard function keys during phone calls Entering text using the USB keyboardEditing soft key description Part 2 Connecting the components IP Phone 1120E connections Connecting the components of the phone Before you begin Release the IP Phone 1120E from the stand Remove the stand cover Connecting the components Cable routing tracks and mounting holes Connecting the components Configuring Telephone Options Telephone Options menu Using the Telephone Options menu To use the Telephone Options menu Telephone Options menu Adjusting the volumeTo adjust the volume Adjusting the display screen contrast Language… To adjust the display screen contrastSelecting a language To select a date and time format Selecting date and time formatTo select a language Choosing local dialpad tone Accessing display diagnosticsTo select Display diagnostics Viewing telephone information To choose a local dialpad tone Diagnostics To view IP Phone information To log only unanswered calls Configuring call log optionsConfiguring the Callers List log New call indication off New call indication on Configuring New Call IndicationTo configure New Call Indication Configuring Area Code Setup Configuring Preferred Name MatchTo configure Preferred Name Match Preferred name match on Preferred name match off To configure default area codes maximum of three Ring type… Choosing a ring typeTo edit area code display To choose a ring type Enabling or disabling Call TimerTo enable or disable Call Timer To enable OnHook Default Path Enabling OnHook Default PathChanging feature key labels Handsfree enable Headset enable To restore the default labels To rename the labels Configuring the name display format To configure name display format First name, last name Last name, first name Configuring Live DialpadTo configure Live Dialpad Configuring Telephone Options Enter key Configuring Local Menu optionsNavigation key functions in menus Part 1 Stop key Navigation key functions in Edit mode Part 1Navigation key functions in menus Part 2 Navigation key functions in dialog boxes Navigation key functions in Edit mode Part 2 Using the 1. Preferences submenuChanging 1. Display Settings Display Settings To configure Contrast or Sleep tools Contrast Sleep To select the language used in local menus Changing 2. LanguageLanguage Using 2. Network Diagnostic Tools Using the 2. Local Diagnostics submenuUsing 1. IP Set&DHCP Information Using 3. Ethernet Statistics Using 5. USB Devices Using the 3. Network Configuration menuUsing the 4. Lock Menu USB Devices Using Off-hook dialing Making a call Using On-hook dialing To discontinue a handsfree call Using handsfree dialingTo use handsfree dialing To mute a handsfree call To switch from handsfree to headset To switch from handsfree to handsetTo switch from handset to handsfree To use a headset To search for a specific number Using the Directory applicationsMaking a call using Corporate Directory Making a call using the Personal Directory To scroll to a specific number To make a call using the Callers List Making a call using the Callers ListTo make a call using the Personal Directory Callers List Viewing the date and time of a call Making a call using the Redial ListTo make a call using Redial List To view date and time of a call Using Predial To use Predial To store an AutoDial number Using AutoDialTo edit a Predial number To display an AutoDial number To use AutoDial To activate Ring Again Using Ring AgainTo call a Ring Again party when you receive notification Enter the Ring Again Activate FFC Enter the Ring Again Deactivate FFC Using Last Number RedialTo deactivate Ring Again before notification To use Last Number Redial Press the Speed Call Controller soft Using Speed CallTo store a Speed Call number To make a Speed Call Press the System Speed Call soft Using System Speed CallUsing HotLine Press the System Speed Call Using intercom calling To make an intercom call Answering a call To answer a call To place a call on hold While on an active callPlacing a call on hold To retrieve a call on hold Redial List , or Callers List to select a Transferring a callTo transfer a call to a third party Using Timed Reminder Recall To use Timed Reminder Recall Using Attendant Recall To contact the attendant while on a call Using Call Park To park a call on the System Park DN or your own DN To park a call using the Spre code or FFC To retrieve a parked call To record a caller’s number for accounting purposes Recording a Calling Party NumberDisplaying incoming call information To use Call Trace without a Call Trace key Tracing a malicious callTo use Call Trace while on a call Incoming calls Using Automatic AnswerbackUsing Call Pickup Press the Automatic Answerback key Pickup Group FFC Enter the Pickup Ringing Number FFCTo answer an incoming call in another call pickup group Enter the Pickup Directory Number FFC To return to the first IP Phone call Using Call WaitingTo answer an incoming call while on another call If you do not have a Call Waiting key To forward your calls or change the forward number Using Call ForwardWhile away from your desk Forward All Calls Activate FFC Internal Call Forward Activate FFC Using Internal Call ForwardPress the Internal Call Forward key Internal Call Forward Deactivate FFC Using Remote Call ForwardTo deactivate Internal Call Forward IntForwardPress the Internal Call Forward key twice To deactivate Remote Call Forward Securing your IP Phone To lock your IP Phone To unlock your IP Phone Using the Call Join feature Talking with more than one person Directory, Personal Directory, Redial Setting up a conference callTo set up a conference call To disconnect a conferee Using Conferee Selectable DisplayTo view active conferees Goodbye key Using Group CallConference Count Display returns To call group members Group Call FFC To answer a group call To end a group call To activate Make Set Busy Working without interruptionActivating Make Set Busy To deactivate Make Set Busy Additional call features Using AutoDial Transfer To buzz the IP Phone linked to your IP Phone Using the Buzz featureUsing Call Page Connect to make an announcement To connect to Call Charging a call or charging a forced call Using Centrex/Exchange Line Switchhook FlashTo use Centrex/Exchange Line Switchhook Flash Dial the Call Detail Recording FFC To charge a call in progress To charge a call to an account when you transfer a call Using Enhanced Override Using Forced Camp-on To use Enhanced Override Answering a call camped-on to your extension Overriding a busy signalTo use Forced Camp-on To use Privacy Release in an established state Using Privacy ReleaseTo override a busy signal Using Radio To use Automatic Preselection Meet-me To answer a Radio Dial the Radio Paging Access FFC. The ringback tone soundsTo use Automatic Post-selection Dial the Radio Paging Answer FFC. The paging tone sounds To respond to a voice call Using Voice CallTo make a voice call To add an entry Additional phone featuresUsing the Personal Directory To edit an entry To delete an entry To search for an entry Using the Callers List To dial an entry To delete the entire Callers List Using the Redial List To delete the entire Redial List Using Virtual Office Virtual Office connection availability Logging in to Virtual Office Using Virtual Office on your Remote IP Phone Logged in to an IP Phone 1120E Logged in to an IP Phone 1120E using an IP Phone 1140E Using Virtual Office on your Office IP Phone Office phone displays the message Logged Out Logging out of Virtual Office To log out from a Remote IP Phone Troubleshooting Virtual Office Troubleshooting Virtual Office Part 1 Troubleshooting Virtual Office Part 2 Normal Mode Using Media Gateway 1000BTroubleshooting Virtual Office Part 3 Local Mode Using Test Local ModeUsing Resume Normal Mode Troubleshooting MG 1000B Troubleshooting MG 1000B Part 1 Troubleshooting MG 1000B Part 2 To enter the time for an Automatic Wake-Up call Using Hospitality featuresConfiguring Automatic Wake-Up Dial the Automatic Wake-Up Request FFC To verify the time for the Automatic Wake-Up call To cancel an Automatic Wake-Up callDial the Automatic Wake-Up Quit FFC Dial the Automatic Wake-Up Verify FFC Press the Message Registration key Activating Message RegistrationTo read meters To change a meter To reset a meter to zero Using Maid Identification To enter cleaning status Changing the status of a room Displaying Room StatusTo read the status of a room 141 Accessing External Server Applications Flexible Feature Codes FFC Flexible Feature Codes Part 1 Flexible Feature Codes Part 2 Terms you should know Information display 147 148 149 Terms you should know 150 Regulatory and safety information Safety compliance EMC compliance Other DenAn regulatory notice for Japan Index 156 157 158 Page Copyright 2006-2007 Nortel Networks. All Rights Reserved