Recording a Calling Party Number | Nortel Networks 1120 guide

While on an active call

Recording a Calling Party Number

Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call.

To record a caller’s number for accounting purposes:

CParty	1.	Press the Call Party soft key. The caller
		is placed on hold.
	2.	Dial a charge account number or the
		caller’s number.
		Note: For information on using the
		Charge key, see “Charging a call or
		charging a forced call” on page 105.
CParty	3.	Press the Call Party soft key to return to
		the call.

Displaying incoming call information

Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress.

To view the information on an incoming call while on a call in progress:

Display

1. Press the Display key.

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Nortel Networks 1120 manual Recording a Calling Party Number, Displaying incoming call information

Contents

IP Phone 1120E Page Revision history Revision history Contents Configuring Local Menu options Making a call Incoming calls While away from your deskTalking with more than one person Additional call features Additional phone featuresWorking without interruption Using Hospitality features Index Contents Basic features About the Nortel IP Phone 1120E About the Nortel IP Phone 1120E Telephone controls IP Phone 1120E Telephone controls About the Nortel IP Phone 1120E Alerter/Message Waiting indicator flashes About the Nortel IP Phone 1120E Press the Services key to open the Services Telephone display Call features and Flexible Feature Codes Security featuresUsing Encrypted Calling Managing your Station Control Password Scpw To change your password Scpw To turn Password Protection on or off Mode Press the Done soft key Entering text using the dialpad Entering and editing textApplication text entry Editing text using the soft keys To edit text with the soft keysEditing soft key description Part 1 Entering text using the USB keyboard Editing soft key description Part 2USB keyboard function keys during phone calls Connecting the components IP Phone 1120E connections Connecting the components of the phone Before you begin Release the IP Phone 1120E from the stand Remove the stand cover Connecting the components Cable routing tracks and mounting holes Connecting the components Configuring Telephone Options Telephone Options menu Using the Telephone Options menu To use the Telephone Options menu Adjusting the volume To adjust the volumeTelephone Options menu Adjusting the display screen contrast To adjust the display screen contrast Selecting a languageLanguage… Selecting date and time format To select a languageTo select a date and time format Accessing display diagnostics To select Display diagnosticsChoosing local dialpad tone Viewing telephone information To choose a local dialpad tone Diagnostics To view IP Phone information Configuring call log options Configuring the Callers List logTo log only unanswered calls Configuring New Call Indication To configure New Call IndicationNew call indication off New call indication on Configuring Preferred Name Match To configure Preferred Name MatchConfiguring Area Code Setup Preferred name match on Preferred name match off To configure default area codes maximum of three Choosing a ring type To edit area code displayRing type… Enabling or disabling Call Timer To enable or disable Call TimerTo choose a ring type Enabling OnHook Default Path Changing feature key labelsTo enable OnHook Default Path Handsfree enable Headset enable To restore the default labels To rename the labels Configuring the name display format To configure name display format Configuring Live Dialpad To configure Live DialpadFirst name, last name Last name, first name Configuring Telephone Options Configuring Local Menu options Navigation key functions in menus Part 1Enter key Navigation key functions in Edit mode Part 1 Navigation key functions in menus Part 2Stop key Navigation key functions in dialog boxes Using the 1. Preferences submenu Changing 1. Display SettingsNavigation key functions in Edit mode Part 2 Display Settings To configure Contrast or Sleep tools Contrast Sleep Changing 2. Language LanguageTo select the language used in local menus Using the 2. Local Diagnostics submenu Using 1. IP Set&DHCP InformationUsing 2. Network Diagnostic Tools Using 3. Ethernet Statistics Using the 3. Network Configuration menu Using the 4. Lock MenuUsing 5. USB Devices USB Devices Using Off-hook dialing Making a call Using On-hook dialing Using handsfree dialing To use handsfree dialingTo discontinue a handsfree call To mute a handsfree call To switch from handsfree to handset To switch from handset to handsfreeTo switch from handsfree to headset To use a headset Using the Directory applications Making a call using Corporate DirectoryTo search for a specific number Making a call using the Personal Directory To scroll to a specific number Making a call using the Callers List To make a call using the Personal DirectoryTo make a call using the Callers List Callers List Making a call using the Redial List To make a call using Redial ListViewing the date and time of a call To view date and time of a call Using Predial To use Predial Using AutoDial To edit a Predial numberTo store an AutoDial number To display an AutoDial number To use AutoDial Using Ring Again To call a Ring Again party when you receive notificationTo activate Ring Again Enter the Ring Again Activate FFC Using Last Number Redial To deactivate Ring Again before notificationEnter the Ring Again Deactivate FFC To use Last Number Redial Using Speed Call To store a Speed Call numberPress the Speed Call Controller soft To make a Speed Call Using System Speed Call Using HotLinePress the System Speed Call soft Press the System Speed Call Using intercom calling To make an intercom call Answering a call To answer a call While on an active call Placing a call on holdTo place a call on hold To retrieve a call on hold Transferring a call To transfer a call to a third partyRedial List , or Callers List to select a Using Timed Reminder Recall To use Timed Reminder Recall Using Attendant Recall To contact the attendant while on a call Using Call Park To park a call on the System Park DN or your own DN To park a call using the Spre code or FFC To retrieve a parked call Recording a Calling Party Number Displaying incoming call informationTo record a caller’s number for accounting purposes Tracing a malicious call To use Call Trace while on a callTo use Call Trace without a Call Trace key Using Automatic Answerback Using Call PickupIncoming calls Press the Automatic Answerback key Enter the Pickup Ringing Number FFC To answer an incoming call in another call pickup groupPickup Group FFC Enter the Pickup Directory Number FFC Using Call Waiting To answer an incoming call while on another callTo return to the first IP Phone call If you do not have a Call Waiting key Using Call Forward While away from your deskTo forward your calls or change the forward number Forward All Calls Activate FFC Using Internal Call Forward Press the Internal Call Forward keyInternal Call Forward Activate FFC Using Remote Call Forward To deactivate Internal Call ForwardInternal Call Forward Deactivate FFC IntForwardPress the Internal Call Forward key twice To deactivate Remote Call Forward Securing your IP Phone To lock your IP Phone To unlock your IP Phone Using the Call Join feature Talking with more than one person Setting up a conference call To set up a conference callDirectory, Personal Directory, Redial Using Conferee Selectable Display To view active confereesTo disconnect a conferee Using Group Call Conference Count Display returnsGoodbye key To call group members Group Call FFC To answer a group call To end a group call Working without interruption Activating Make Set BusyTo activate Make Set Busy To deactivate Make Set Busy Additional call features Using AutoDial Transfer Using the Buzz feature Using Call Page Connect to make an announcementTo buzz the IP Phone linked to your IP Phone To connect to Call Using Centrex/Exchange Line Switchhook Flash To use Centrex/Exchange Line Switchhook FlashCharging a call or charging a forced call Dial the Call Detail Recording FFC To charge a call in progress To charge a call to an account when you transfer a call Using Enhanced Override Using Forced Camp-on To use Enhanced Override Overriding a busy signal To use Forced Camp-onAnswering a call camped-on to your extension Using Privacy Release To override a busy signalTo use Privacy Release in an established state Using Radio To use Automatic Preselection Meet-me Dial the Radio Paging Access FFC. The ringback tone sounds To use Automatic Post-selectionTo answer a Radio Dial the Radio Paging Answer FFC. The paging tone sounds Using Voice Call To make a voice callTo respond to a voice call Additional phone features Using the Personal DirectoryTo add an entry To edit an entry To delete an entry To search for an entry Using the Callers List To dial an entry To delete the entire Callers List Using the Redial List To delete the entire Redial List Using Virtual Office Virtual Office connection availability Logging in to Virtual Office Using Virtual Office on your Remote IP Phone Logged in to an IP Phone 1120E Logged in to an IP Phone 1120E using an IP Phone 1140E Using Virtual Office on your Office IP Phone Office phone displays the message Logged Out Logging out of Virtual Office To log out from a Remote IP Phone Troubleshooting Virtual Office Troubleshooting Virtual Office Part 1 Troubleshooting Virtual Office Part 2 Using Media Gateway 1000B Troubleshooting Virtual Office Part 3Normal Mode Using Test Local Mode Using Resume Normal ModeLocal Mode Troubleshooting MG 1000B Troubleshooting MG 1000B Part 1 Troubleshooting MG 1000B Part 2 Using Hospitality features Configuring Automatic Wake-UpTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC To cancel an Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFCTo verify the time for the Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFC Activating Message Registration To read metersPress the Message Registration key To change a meter To reset a meter to zero Using Maid Identification To enter cleaning status Displaying Room Status To read the status of a roomChanging the status of a room 141 Accessing External Server Applications Flexible Feature Codes FFC Flexible Feature Codes Part 1 Flexible Feature Codes Part 2 Terms you should know Information display 147 148 149 Terms you should know 150 Regulatory and safety information Safety compliance EMC compliance Other DenAn regulatory notice for Japan Index 156 157 158 Page Copyright 2006-2007 Nortel Networks. All Rights Reserved