82Call Services
Logically, some features are available only when the terminal is active, such as Mute. Other features, like Call Forwarding, are available only when the terminal is idle. You cannot change the profile that is associated with a feature.
To realize the greatest benefit from soft key assignments, you can assign two features to a single soft key. However, you can only assign two features to the same key as long as one has a Hide when idle profile and the other is Hide when active. You cannot assign two features to the same key if one feature has a Never hide profile.
Possible combinations of features assigned to soft keys are:
•Three Idle features and three Active features
•One Never Hide feature, two Idle features, and two Active features
•Two Never Hide features, one Idle feature, and one Active features
•Three Never Hide features
Soft key assignment
The Centrex features assigned to you by the administrator are always available through the Call Services menu. You do not have to assign a feature to a soft key to be able to use the feature.
The first time you log onto the IP Phone 2001, the available Centrex features are automatically assigned to the soft keys. The default soft key assignment is set by the administrator. The method for this provisioning is based on the numerical order of the feature keys on the core.
For example, if you transfer from an IP Phone 2004 to an IP Phone 2001 for the first time, the Call Service features that were provisioned on feature keys 2, 3, and 4 on the 2004, are assigned to soft keys 2, 3, and 4 based on the feature profile of each feature.
Key 1 on the CS2000 is reserved for the primary directory number (DN), or the associated Directory Number feature.
After you log on the first time and the default key assignments are made, you can change the assignments to suit your own needs. Changing the feature to soft key association does not create new functionality, but instead changes the key on which the feature is available.
Table 1 "Example 1: Default soft key assignment" (page 83) , is an example of Centrex features and default soft key assignments.
Carrier VoIP
Nortel IP Phone 2001 User Guide (CICM)
4 July 2008
