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Nortel Networks IP Phone 2001 manual Recording a Calling Party Number, Tracing a malicious call

Models: IP Phone 2001

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While on an active call

3.Dial the DN where you parked the call.

Note: If a parked call is not retrieved within a specified time period, it rings back to your telephone or the attendant.

Recording a Calling Party Number

Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call.

To record a caller’s number for accounting purposes:

1.Press the Call Party soft key. The caller is placed on hold.

2.Dial a charge account number or the caller’s number.

Note: For information on using the Charge key, see “Charging a call or charging a forced call” on page 52.

3.Press the Call Party soft key to return to the call.

Tracing a malicious call

Use the Call Trace feature to trace nuisance calls within your system.

Note: This is not a default feature. Contact your system administrator to configure this feature on your telephone.

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Nortel Networks IP Phone 2001 manual Recording a Calling Party Number, Tracing a malicious call

Contents

IP Phone Page Revision history Revision history Contents Working without interruption Additional calling featuresWhile away from your desk Talking with more than one personUsing Hospitality features Additional phone featuresContents About the Nortel IP Phone Basic featuresLine Telephone controlsMsg/Inbox Services itemsGoodbye HoldAbout the Nortel IP Phone IP Phone 2001 screen Telephone displaySecure communications Call features and Flexible Feature CodesSecurity features Managing your Station Control PasswordServices To change your password ScpwPress the Select soft key to accept the new password Connecting the components Connecting the components of the phoneBefore you begin IP Phone 2001 connections Using the Telephone Options menu Configuring optionsTo use the Telephone Options menu Services To adjust the volume Adjusting the volumeAdjusting the display screen contrast To adjust the display screen contrastSelecting a language Selecting date/time format To select a languageTo select a date/time format Selecting local dialpad tone Selecting a Ring typeTo select local dialpad tone To select a ring type Viewing telephone informationUsing off-hook dialing Making a callTo view telephone information Goodbye Using on-hook dialingTo use Predial Line Goodbye Using PredialActivating Ring Again To edit a Predial numberTo activate Ring Again Using Last Number Redial To call a Ring Again party when you receive notificationTo deactivate Ring Again before notification To create a Speed Call number Using Speed CallTo use Last Number Redial with the handset Line To use Last Number Redial without lifting the handsetTo make a Speed Call Making a System Speed CallTo make a System Speed Call To answer a call Answering a callTo place a call on hold While on an active callPlacing a call on hold Transferring a callTo activate Timed Reminder Recall Using Timed Reminder RecallGoodbye Using Call ParkTo retrieve a parked call To park a call on the System Park DN or your own DNRecording a Calling Party Number Tracing a malicious callTo record a caller’s number for accounting purposes To activate Call Trace To deactivate Call Forward Using Call ForwardWhile away from your desk To forward your calls or change the forward numberTo deactivate Internal Call Forward Using Internal Call ForwardTo reinstate Call Forward to the same number To activate Internal Call ForwardTo activate Remote Call Forward Using Remote Call ForwardTo deactivate Remote Call Forward Securing your telephone To lock your telephoneTo unlock your telephone Dial your Station Control Password Setting up a conference call To set up a conference callTalking with more than one person To call group members Using Group CallTo end a Group Call Goodbye To answer a Group CallTo deactivate Make Set Busy Using Make Set BusyWorking without interruption To activate Make Set BusyAdditional calling features Using Call Page Connect to make an announcementTo use Call Charging a call or charging a forced call To charge a call before you dialTo charge a call in progress Line To charge a call to an account when you transfer a call Press the Transfer soft key when you hear the telephone ring Using Enhanced Override To use Enhanced OverrideTo disconnect Enhanced Override Using Forced Camp-on To use Forced Camp-onTo answer a call camped-on to your extension To end the connection Overriding a busy signalUsing Privacy Release To override a busy/engaged signalTo use Automatic Preselection Meet-me Using RadioTo answer a Radio To use Automatic Post selectionAdditional calling features Using Virtual Office Additional phone featuresLogging in to Virtual Office Logged on to an IP Phone 2001 using an IP Phone Using Virtual Office on your remote telephoneLogged on to an IP Phone 2001 using an IP Phone Logged on to an IP Phone 2001 using an IP Softphone Using Virtual Office on your office telephoneTo log out from a remote telephone Logging out of Virtual OfficeTroubleshooting Virtual Office Part 1 Troubleshooting Virtual OfficeTroubleshooting Virtual Office Part 2 Using Media Gateway 1000B Troubleshooting Virtual Office Part 3Normal Mode Using Test Local Mode Using Resume Normal ModeLocal Mode Troubleshooting MG 1000B Troubleshooting MG 1000BUsing Hospitality features Configuring Automatic Wake-UpTo enter the time for an Automatic Wake-Up call Goodbye To verify the time for the Automatic Wake-Up call To quit an Automatic Wake-Up callUsing External Server Applications FFCs Flexible Feature Codes FFCsFlexible Feature Codes FFCs Terms you should know Information display Terms you should know Terms you should know Terms you should know Terms you should know Index Index Index Index Page Copyright 2006 Nortel Networks. All rights reserved