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Nortel Networks IP Phone 2001 manual Troubleshooting Virtual Office

Models: IP Phone 2001

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Additional phone features

Troubleshooting Virtual Office

Virtual Office can display error messages on-screen. The following table lists error messages and actions to correct the causes.

Table 1: Troubleshooting Virtual Office (Part 1 of 3)

Displayed Message	Probable Cause	Action

Busy, try again	Remote IP Phone is	Wait for remote
	active (not idle).	telephone to become
		idle and try again.

	ACD IP Phone is	Log out of ACD IP
	logged in.	Phone before
		initiating Virtual
		Office from another
		IP Phone.

	Make-Set-Busy is	Configure Make-Set-
	inactive on ACD IP	Busy active on ACD
	Phone.	IP Phone.

Invalid ID (1)	Incorrect User ID	Enter correct User ID.
	entered.

	User ID is not in	Notify system
	Gatekeeper	administrator.
	database.

Invalid ID (2)	Incorrect User ID	Enter correct User ID.
	entered.

Invalid ID (3)	Incorrect User ID	Enter correct User ID.
	entered.

	User ID in	Notify system
	Gatekeeper database	administrator.
	points to originating
	Call Server.

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Nortel Networks IP Phone 2001 manual Troubleshooting Virtual Office Part 1

Contents

IP Phone Page Revision history Revision history Contents Working without interruption Additional calling featuresWhile away from your desk Talking with more than one person Using Hospitality features Additional phone features Contents About the Nortel IP Phone Basic features Line Telephone controls Msg/Inbox Services itemsGoodbye Hold About the Nortel IP Phone IP Phone 2001 screen Telephone display Secure communications Call features and Flexible Feature CodesSecurity features Managing your Station Control Password Services To change your password Scpw Press the Select soft key to accept the new password Connecting the components of the phone Connecting the componentsBefore you begin IP Phone 2001 connections Using the Telephone Options menu Configuring options To use the Telephone Options menu Services To adjust the volume Adjusting the volume To adjust the display screen contrast Adjusting the display screen contrastSelecting a language To select a language Selecting date/time formatTo select a date/time format Selecting a Ring type Selecting local dialpad toneTo select local dialpad tone To select a ring type Viewing telephone information Making a call Using off-hook dialingTo view telephone information Using on-hook dialing To use Predial Line Goodbye Using Predial To edit a Predial number Activating Ring AgainTo activate Ring Again To call a Ring Again party when you receive notification Using Last Number RedialTo deactivate Ring Again before notification To create a Speed Call number Using Speed CallTo use Last Number Redial with the handset Line To use Last Number Redial without lifting the handset To make a Speed Call Making a System Speed Call To make a System Speed Call To answer a call Answering a call To place a call on hold While on an active callPlacing a call on hold Transferring a call To activate Timed Reminder Recall Using Timed Reminder Recall Using Call Park To retrieve a parked call To park a call on the System Park DN or your own DN Tracing a malicious call Recording a Calling Party NumberTo record a caller’s number for accounting purposes To activate Call Trace To deactivate Call Forward Using Call ForwardWhile away from your desk To forward your calls or change the forward number To deactivate Internal Call Forward Using Internal Call ForwardTo reinstate Call Forward to the same number To activate Internal Call Forward To activate Remote Call Forward Using Remote Call Forward To deactivate Remote Call Forward To lock your telephone Securing your telephoneTo unlock your telephone Dial your Station Control Password To set up a conference call Setting up a conference callTalking with more than one person To call group members Using Group Call To end a Group Call Goodbye To answer a Group Call To deactivate Make Set Busy Using Make Set BusyWorking without interruption To activate Make Set Busy Using Call Page Connect to make an announcement Additional calling featuresTo use Call To charge a call before you dial Charging a call or charging a forced callTo charge a call in progress Line To charge a call to an account when you transfer a call Press the Transfer soft key when you hear the telephone ring To use Enhanced Override Using Enhanced OverrideTo disconnect Enhanced Override To use Forced Camp-on Using Forced Camp-onTo answer a call camped-on to your extension To end the connection Overriding a busy signalUsing Privacy Release To override a busy/engaged signal To use Automatic Preselection Meet-me Using Radio To answer a Radio To use Automatic Post selection Additional calling features Using Virtual Office Additional phone features Logging in to Virtual Office Logged on to an IP Phone 2001 using an IP Phone Using Virtual Office on your remote telephone Logged on to an IP Phone 2001 using an IP Phone Logged on to an IP Phone 2001 using an IP Softphone Using Virtual Office on your office telephone To log out from a remote telephone Logging out of Virtual Office Troubleshooting Virtual Office Part 1 Troubleshooting Virtual Office Troubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Using Media Gateway 1000BNormal Mode Using Resume Normal Mode Using Test Local ModeLocal Mode Troubleshooting MG 1000B Troubleshooting MG 1000B Configuring Automatic Wake-Up Using Hospitality featuresTo enter the time for an Automatic Wake-Up call Goodbye To verify the time for the Automatic Wake-Up call To quit an Automatic Wake-Up call Using External Server Applications FFCs Flexible Feature Codes FFCs Flexible Feature Codes FFCs Terms you should know Information display Terms you should know Terms you should know Terms you should know Terms you should know Index Index Index Index Page Copyright 2006 Nortel Networks. All rights reserved