22 Converged Desktop Services
9Call between PCA and converged user A disconnected; call made from
converged user A to user B.
10 Call placed to user B.
Receiving a call
Depending on the Class of Service (CDMV or CDMO) of the converged
user, the call flowwill differ slightly. To receive a call, note the following:
•A CD user in CS 1000 can be defined as Multimedia Only user or
Multimedia and Voice user.
•All calls to CD users are sent first to a predefined CDN queue.
•The MCS 5100 forks the call based on the user’s PAsetting.
•The new Class of Service (CDMO or CDMV) distinguishes the CD user
from other users.
•The CSDN prompt in LD10/11 defines the CDN queue.
•A group of PCAs are defined to serve as the agents servicing CDN.
•Use AML messages for call notification and call control.
Figure 4 "Call flow: call terminating to a user with a CDMV Class of
Service" (page 22) shows the call flow and messaging that occurs for a call
terminating to a user with a CDMV Class of Service.
Figure 4
Call flow: call terminating to a user with a CDMV Class of Service
Nortel Communication Server 1000
Communication Server 1000 to MCS 5100 ConvergedDesktop Type 2 Configuration Guide
NN43001-321 01.05 Standard
Release 5.0 15 February 2008
Copyright© 2005-2008, Nor tel Networks
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