7
How to get help
This chapter explains how to get help for Nortel products and services.

Finding the latest updates on the Nortel Web site

The content of this documentation is current at the time the product
is released. Tocheck for updates to the latest documentation for
Communication Server (CS) 1000, go to www.nortel.com and navigate to
the TechnicalDocumentation page for CS 1000.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel
TechnicalSuppor t web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the TechnicalSupport Website and the Nor tel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new softwareand documentation
for Nortel equipment
•open and manage technical support cases

Getting help over the telephone from a Nortel Solutions Center

If you do not find the information yourequire on the NortelTechnical Support
web site, and you havea Nor telsuppor t contract, you can also get help over
the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North
America, go to the following web site to obtain the telephone number for
your region:
www.nortel.com/callus
Nortel Communication Server 1000
Communication Server 1000 to MCS 5100 ConvergedDesktop Type 2 Configuration Guide
NN43001-321 01.05 Standard
Release 5.0 15 Februar y 2008
Copyright© 2005-2008, Nor tel Networks
.