Nortel Networks NN43001-321 Operating parameters and feature interactions

26 Converged Desktop Services

The following steps must be performed when using Click-to-Call:

•The caller makes a call from the PC Client software and the caller’s

telephone rings.

•The caller must answer their telephone when it rings if the desktop

telephone is an analog (500/2500-type) telephone or is part of a Multiple

Appearance DN (MADN) group. Answering the telephone then directs

the call to the called party. However,the call is automatically answered

if the desktop telephone is a digital telephone or an IP Phone and is

a Single Appearance DN.

Note: If the caller is in an MADN group, and the answeredphone is

conﬁgured with the default on-hook path Handsfree, the answered

phone rings the called party using handsfree, evenif the call is answered

using a headset. This occurs because the answered phone makes the

new call to the called party using the default on-hook path.

Operating parameters and feature interactions

The following items apply to all Converged Desktop users (including both

incoming and outgoing Converged Desktop calls):

•When a ConvergedDesktop user is a member of a Multiple Appearance

Directory Number (MADN) group, the user must be Multiple Appearance

Redirection Prime (MARP) to receive the Converged Desktop Service.

Or,all users in the same MADN group must be conﬁgured with the same

Class of Service, so that they receive the same Converged Desktop

Service.

•The CDS feature applies only to a primary DN key. Calls made or

received on any other keys do not receivethe Converged Desktop

Service.

•If a call is answered byany non-Converged Desktop telephone, then the

popup window, call log, and presence of the Converged Desktop user

are removed after a few seconds. The timeout value for this setting is

conﬁgurable (default value is 2 seconds).

•A ConvergedDesktop user does not receive a popup window if the caller

is an attendant and is using the Attendant Monitor feature. An attendant

call terminating to the ConvergedDesktop does not notifythe MCS 5100.

•Group Call does not apply to a Converged Desktop caller. Initiating

Group Call from a Converged Desktop user does not notify the MCS

5100.

•MCS 5100 clients can be in Converged Mode or Unconverged Mode.

The selected mode determines which functionality is available, as

described throughout this document.

Nortel Communication Server 1000

Communication Server 1000 to MCS 5100 ConvergedDesktop Type 2 Conﬁguration Guide

NN43001-321 01.05 Standard

Release 5.0 15 February 2008