Page36 of 544 Memory,Storage and CPU capacity
553-3011-100 Standard14.00 January 2002
K7 = 29
+ 2 for DN Expansion
+ 1 for ACD ACNT CODE
+ 1 for 500/2500 ACD set feature
K8 = 0 if priority agent package (PAGT) is not equipped
K8 = 32 for Option 11C with PAGT
And the variables represent the following:
CCUST = total number of customers with ACD-C package
CDN = total number of ACD DNs for ACD-C customers
CPID = total number of AGENT POSITIONs for ACD-C customers
CROUT = total number of ACD routes in ACD-C customers
CTM = total number of TRUNK members in CROUT
DN = total number of ACD DNs (for system)
PID = total number of AGENT POSITIONs (for the system)
CRT = total number of ACD CRTs
Note 4If the NTRF package is equipped, the unprotected data store requirements (on
a per customer basis) for NARS/BARS/CDP are as follows:
COS = TRAFSIZE + RLSIZE + NCOSIZE + QROUTSIZE
where:
If OHQ or MCBQ is equipped If OHQ or MCBQ not
equipped
TRAFSIZE 216 200
RLSIZE = 2 x (45 x RL) 2 x (40 x RL)
NCOSIZE = 2 x (10 x NCOS) 2 x (6 x NCOS)
QROUTSIZE = 2 x (12 x QROUT) 0