5 Troubleshooting
Problem |
| Possible Meaning(s) | Solution(s) | |
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Print is faint or missing |
| The printhead nozzles are blocked. | 1. Press the Cartridge Change/Clean button for 2 to 5 seconds to | |
(continued). |
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| clean and restore the printhead. | |
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| 2. Print the Test page (hold Resume/FF button while turning | |
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| printer on). If the Test page still shows nozzles not firing, | |
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| repeat step 1 two more times. If the problem is still not | |
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| corrected, replace the printhead. | |
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| The ink cartridge is clogged, defective, or | Press the Cartridge Change/Clean button for 2 to 5 seconds, then | |
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| empty. | print the Test page (hold Resume/FF button while turning printer | |
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| on). If necessary, repeat the process up to 5 more times. If the | |
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| problem is still not corrected, replace the ink cartridge. | |
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Blurry, or jagged vertical |
| Paper problem | Turn the paper over to print on the other side. | |
lines |
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| Printhead out of alignment | • Perform the printhead alignment procedure (see page 26). | |
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| • Switch to High Quality print mode in the printer driver. | |
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Poor print quality when |
| “Transparency” is not selected as the | In the Printer Setup dialog box (see page 15), select Transpar- | |
printing on transparencies. |
| Media. | ency as the Media in the Main tab. | |
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| The document was printed on the wrong | Remove the transparencies from the printer, turn them over, and | |
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| side of the transparency. | reinsert them: the rough side should face the paper tray. | |
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| Transparencies in the output shelf are not | Remove transparencies from the output shelf as soon as they are | |
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| yet dry and new transparencies being | printed. | |
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| printed are causing smearing as they enter |
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| the output shelf. |
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