PROBLEM SOLVING
Paper feed problems
Paper jams are frequent.
•More than one sheet feeds at a time.
•Paper curls.
•Paper feeds at an angle.
Possible cause
The printer is not horizontal. The paper is too thin.
The paper is moist or affected by static.
The paper is creased or wrinkled.
The paper is not aligned correctly.
Paper doesn’t feed.
Remedy
Place the printer on a stable, level surface.
Use the correct type of paper (see Specifications).
Store paper within specified temperature and humidity levels.
Remove the creased/wrinkled paper from the feed tray.
Adjust tray or manual feed guides.
Correct paper feed selection in the printer driver.
Paper jam has been cleared, but printer does not print.
Possible cause | Remedy |
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The top cover has not remained open until all paper jams have been cleared.
Removing a paper jam is not sufficient:
Raise and gently lower the top cover, especially if the paper jam has been removed from behind the front cover.
