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Service Guide ML520/521
Chapter 4 Failure & Repair Analysis
4.3TROUBLESHOOTING UPDATES 4.3.01 General Information
Okidata distributes updated troubleshooting information in three ways.
Okilink II
Faxable Facts
Technical Service Bulletins
4.3.02 Okilink II
Okilink II is Okidata's Bulletin Board Service. This service is available to all Okidata Certified Service Technicians. Okilink II provides troubleshooting and service information. Technicians can download files, ask questions of Okidata's technical support personnel, and participate in round table discussions about Okidata products and services. Technical Service Bulletins, Recommended Spare Parts Lists, Printer Drivers, Product Specifications, and Service Training Information are also available.
Refer to the Service Center Reference Guide for information on accessing Okilink II.
4.3.03 Faxable Facts
Okidata's Faxable Facts is an automated fax document retrieval system. It is maintained by Okidata's Customer Information Center. Answers to common questions about Okidata products are available through Faxable Facts.
Refer to the Service Center Reference Guide for information on accessing Faxable Facts.
4.3.04 Technical Service Bulletins
Okidata's Technical Service Bulletins (TSBs) contain technical information developed after product release. Firmware updates, part number changes, and procedural changes are some of the subjects covered by these bulletins. The TSBs are distributed through Okilink II.
Refer to the Service Center Reference Guide for information on accessing Okilink II.
Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
