Troubleshooting

5	TROUBLESHOOTING
TROUBLESHOOTING		40
O MACHINE/COPYING PROBLEMS		41
O PRINTING PROBLEMS		44
INDICATORS AND DISPLAY MESSAGES ....		46
MISFEED REMOVAL		47
O MISFEED IN THE SPF		47
O MISFEED IN THE BYPASS TRAY		48
O MISFEED IN THE MACHINE		49
O MISFEED IN THE UPPER PAPER TRAY		52
O MISFEED IN THE LOWER PAPER TRAY		53
REPLACING THE TONER CARTRIDGE		54
6	ROUTINE MAINTENANCE
CHECKING THE TOTAL OUTPUT COUNT
AND TONER LEVEL		55

OCHECKING THE TOTAL OUTPUT COUNT...55

O CHECKING THE TONER LEVEL	...................56
ROUTINE MAINTENANCE	56

OCLEANING THE DOCUMENT GLASS AND

SPF/DOCUMENT COVER

OCLEANING THE BYPASS TRAY PAPER

FEED ROLLER	57
O CLEANING THE TRANSFER CHARGER	57

7	PERIPHERAL DEVICES AND SUPPLIES
PERIPHERAL DEVICES		58
O SINGLE PASS FEEDER		58
STORAGE OF SUPPLIES		59
O PROPER STORAGE		59
8	APPENDIX
SPECIFICATIONS		60
SOFTWARE LICENSE		62
INDEX	..............................................................	64

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Olivetti 16W, 20W operation manual Troubleshooting

Contents

Copia 16W d-Copia 20W Copia 16W Copia 20W Publication Issued by Page For Countries in the European Union EU Contents Troubleshooting Important Points When Selecting AN Installation Site Do not install your machine in areas that are Environmental Information Trademark acknowledgements Meaning of R in Original and Paper Size Indications Online Manual on the accessory CD-ROMSoftware Setup Guide separate manual Conventions Used in this Manual Differences Between Models AB series metric and inch series references High-quality digital image Enhanced copying featuresHigh-speed laser copying Scan once/Print many Adjust to the width of the paper. p.15 Press to turn the machine power on and off. p.12Contains operation keys and indicator lights. p.10 Use to clean the transfer charger. p.57 Originals exit the machine here after copying Adjust to the size of the originalsOpen to remove misfed originals. p.47 Contains toner. p.54 Operation Panel Use to manually select a paper tray. p.21 Light up to show the selected copy paper size. p.16Use to set the paper size in the paper trays. p.16 Press for automatic copy ratio selection. p.22 Power Save Modes Power onPower OFF Initial settings Special papers Follow these guidelines when using special papersPaper For best results, use only Olivetti recommended paper Push the centre Loading PaperLoading the paper tray Pressure plate down until It locks into place Important points when inserting paper in the bypass tray Loading the bypass tray Changing a TRAY’S Paper Size Setting Envelopes Press the Start key and then the Paper Size Enter key Normal Copying Copying from the document glassOpen the document cover/SPF, and place the original Copying from the SPF Set the originals face up in the document feeder tray Auto paper select mode Two-tray model only Selecting the Tray Auto tray switching Two-tray model onlyMaking a Copy Darker or Lighter Original types Automatic Ratio Selection Setting the Number of CopiesREDUCTION/ENLARGEMENT/ZOOM Original position Selectable ratios Manual Ratio Selection Selecting a preset ratioFine adjustment of the ratio Press the Auto Image key Auto % XY Zoom copying Press the Copy ratio display key Press the Copy ratio display key TWO-SIDED Copying Using the Bypass Tray Copy original aPlace original B as shown below Set the original size to A3 11 x Copy indicator Is litDual page Copying Press the Dual page Copy key Interrupting a Copy RUN Press the Interrupt key to interrupt the copy runReplace the previous originals and press the Start key Maketray. sure that paper is loaded Using the Printer ModeBasic Procedure for Printing Click the Print button or the OK button to begin printing When Use close paper size is enabled Pausing a print jobWhen Use close paper size is disabled Operation in Copy and Printer Modes Adjusting the Automatic Exposure Level SettingTo complete Photo indicator stops blinking and lights steadily Toner Save Mode and High Image Quality ModeWhen enabling toner Save mode, make sure Customising Settings User Programs Short beep 300 dpiMinimum Copies Selecting a Setting for a User Program Base settings Settings for Auditing Mode Auditing ModeAuditing Mode Settings Selecting Auditing Mode Settings For the setting codes, see Auditing Mode SETTINGS. p.36 Account number change Auditing modeAccount number entry Account number deletion Resetting account Copying when Auditing mode is enabled Troubleshooting MACHINE/COPYING Problems Pieces of paper inside machine Problem Cause and solution Misfeed occursPaper is not loaded properly Paper misfeed Too much paper is loaded in the tray Copies Transfer charger is dirty Any other indicators are litOriginal smudged or blotchy Copying or printing is performed Printing Problems Removing the software Click the start button, and then click Control PanelClick Add or Remove Programs Indicators and Display Messages Remove the misfed original Misfeed RemovalMisfeed in the SPF Copia 20W Copia 16W Misfeed indicator will go out Misfeed in the Bypass Tray Misfeed in the Machine Misfeed in the paper feed area Allow easier removal Misfeed in the fusing areaLower the fusing unit release levers to Misfed paper during Be careful not to tear the misfed paper during removal Misfeed in the transport areaClose the side cover Be careful not to tear Misfed paper during Removal Misfeed in the Upper Paper Tray Close the upper paper trayPush the upper paper tray in completely Close the lower side cover Open the lower side coverRemove the misfed paper Close the lower paper tray Close the front cover Toner cartridge replacement required indicator will go outReplacing the Toner Cartridge Green part of the cartridge Total output count Checking the Total Output Count and Toner LevelChecking the Total Output Count Total copy count Checking the Toner Level Routine MaintenanceCleaning the Document Glass and SPF/ Document Cover Press the Light key to return to the normal display Cleaning the Bypass Tray Paper Feed Roller Cleaning the Transfer Charger Specifications Peripheral DevicesSingle Pass Feeder Store the supplies in a location that is Storage of SuppliesProper Storage Store paper in the wrapper and lying flat Specifications Printer Function Software License Page Symbols Index Original types Preset Ratio selector indicatorTroubleshooting 10, 13 Machine settings Problem occursIndicators, lit and blinking Page Class Laser Product Laser Klasse Page Code

INDICATORS AND DISPLAY MESSAGES ....

MISFEED REMOVAL

ROUTINE MAINTENANCE

CHECKING THE TOTAL OUTPUT COUNT

AND TONER LEVEL

APPENDIX

SPECIFICATIONS

SOFTWARE LICENSE

INDEX