TROUBLESHOOTING GUIDE
WHAT HAPPENS IF THERE IS A POWER FAILURE
If there is a power failure, the fax machine keeps the follow- ing data in the memory: the numbers set for
The date and time will also be lost so they will have to be reset by carrying out the procedure described in the "To set the date and time" section of the "Operations essential for correct operation" chapter.
WHAT HAPPENS IF THE PAPER OR INK HAS
RUN OUT
If, during reception, the paper runs out or gets jammed, the ink runs out, the print head compartment cover is open, the paper support is closed or the operator console is raised, the machine stops printing and the display shows the relevant message and the document you are receiving is temporarily recorded in the memory. Once the problem has been solved, the fax machine resumes printing.
IF THE TRANSMISSION IS UNSUCCESSFUL
Sometimes, due to line problems such as excessively heavy telephone traffic or any other kind of interference, the docu- ment sent is received badly by the correspondent, who will ask you to send it to him again.
In these cases, it is advisable to send the document again at a slower speed. The fax machine transmits regularly at a speed of 14400 bps (bits per second). To reduce the speed, follow the procedure described in the "To reduce the trans- mission speed" section of the "More sophisticated op- erations" chapter.
If transmission is not completed due to errors on the line or fax machine, the error LED "
" lights up and a short beep is emitted; in this case, the fax machine automatically prints the transmission report (see "To print reports and lists", chapter "Basic transmission and reception operations"), on which an error code indicates the cause of the error (you will find a list of all the error codes later).
FOR MINOR PROBLEMS
The list below may be used as a guide to the solution of minor prob- lems.
PROBLEM | SOLUTION |
|
|
The fax machine gives no | Check that it is connected to |
sign of life. | the power socket. |
The document is not fed in | Check that the document |
correctly. | respects the |
| recommendations listed in |
| "What documents may be |
| used", chapter "Basic |
| transmission and reception |
| operations". |
The fax machine will not | Check that the document is |
send a document. | not jammed. |
| The line is busy: wait until it |
| is free and then try sending |
| the document again. |
The fax machine will not | It is set for manual |
receive a document | reception: set it up for |
automatically. | automatic reception. |
The fax machine will not | Check that no documents or |
copy or receive documents. | sheets of paper are |
| jammed. |
| You are using an unsuitable |
| kind of paper: check the |
| characteristics of the paper |
| listed in the "Technical |
| data". |
The fax machine prints blank | Place the document in the |
sheets. | correct position with the |
| side to be copied facing |
| upwards. |
|
|
NOTe
Incorrect transmission or reception by the fax machine may also depend on factors other than those listed above, which will be signalled in the form of error codes on the "Trans- mission report" and "Activity report", see "To print re- ports and lists", chapter "Basic transmission and re- ception operations".
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