Technical Assistance and Support | Olympus DS-320 guide

Troubleshooting

If you have problems, check the following items before calling for service.

Symptom		Possible Causes		Solution
Software		Insufficient hard disk capacity.		Make more space available.
cannot be
installed

The DS-320 cannot be recognized

The volume is too low

The voice cannot be heard

The [Start Voice Recognition] button does not work

A connection cable is unplugged.

DSS Player is not installed.

The HOLD switch of the DS-320 is set to HOLD.

The speaker or headphone volume is set too low.

The volume of Windows or DSS Player is set too low.

The speaker or headphones is not connected.

The sound card is not connected.

The volume of Windows or DSS Player is set to 0.

Muting is set to ON.

The voice recognition software is not installed.

The voice recognition software is installed after DSS Player.

The File was recorded in LP mode.

Connect the connection cable.

Install DSS Player.

Set the HOLD switch to hold-off position.

Increase the speaker or headphones volume.

Increase the playback volume in Windows or DSS Player.

Connect speakers or headphones.

Connect a sound card.

Increase the playback volume in Windows or DSS Player.

Release muting.

Install the voice recognition software.

Install the voice recognition software before DSS Player.

Make sure that you use the SP recording mode for all voice recognition recordings.

Technical Assistance and Support

The following are for only technical questions and support about OLYMPUS DSS player.

◆Technical Hotline Number in the U.S. and Canada 1-888-553-4448

◆User Support E-mail address in the U.S. and Canada distec@olympus.com

◆The following are for only technical questions and support about IBM ViaVoice. http://www.ibm.com/software/speech/support/faqolympus.html

TechnicalAssistance	Troubleshooting/
andSupport

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Olympus DS-320 manual Technical Assistance and Support, Symptom Possible Causes Solution

Contents

DS-320 For Safe Correct Usage General Precautions Case BatteriesAC Adapter Hardware Section Table of Contents DS-320 Main Features $ % Identification of Parts Display LCD Panel Remaining Recording Time Folder Message number Inserting Batteries Replacing Batteries Using the AC Adapter Hold Setting Time/DateUsing the MENU/VOL switch Remember to release the Hold switch when using the recorder Set the date 4Move the MENU/ VOL switch up or down to set the yearVOL switch Set the month Press the Stop button Setting an IDScreen Press the MENU/VOL switch New Recording Recording Overwrite recording Recording Settings You can insert recordings into previously recorded messages Press the MENU/VOL switch to choose InsertMove the MENU/VOL switch up or down to choose R-MODE Insert recording Insert recording stops Press the REC buttonListening While Recording Audio Recording Monitor Insert recording starts Press the INDEX/FOLDER button to choose a folder Playing and Volume ControlTime and date when the message Was recorded are displayed Press the Stop button to stop playing Resume Playing Volume ControlMove the MENU/VOL switch up or down while playing a message Pause Playing Other Operations Operation How to Cancel Press the Erase button for Second or longer ErasingErasing One Message at a Time Message you want to erase To choose Erase ALL Move the MENU/VOL switch upPress the MENU/VOL switch Erase All Messages from a Folder 1 Press the INDEX/FOLDER button to choose a folder Erasure ending time indicator will flashTo Partially Erase a Message You can select part of a message to erase Erase SP Dict Recording Modes 2Press the MENU/VOL switch to choose the recording mode 4Press the Stop button Press the MENU/VOL switch toMicrophone Sensitivity Choose microphone sensitivity Choose on Recorder will start recording in Vcva mode Dictation mode settings Dictation ModeAdjusting the Vcva start/stop actuation level Press the INDEX/FOLDER button while fast-forwarding Index MarksLocating an Index Mark Press the INDEX/FOLDER button while playing To choose Move Canceling a moveTransferring Messages Choose on or OFF System Sounds AlarmsMove the MENU/VOL switch Down to choose Alarm To Abort Formatting 2Move the MENU/VOL switch up or down to choose FormatFormatting Press the Erase button for 1 second or longer Menu List Reset Troubleshooting Accessories optional Specifications Software Section Operating Environment Installing DSS Player Software Creating a Voice ModelConnecting the Digital Setting Up Your Microphone Selected File Downloading Procedure Operating Environment Features of DSS Player and IBM ViaVoice Installing DSS Player Software User Information Installing IBM ViaVoice SoftwareInstallation Options Adobe Acrobat Reader Setup Complete For now, ignore the other three fields and click Next Audio Setup Wizard Creating a Voice Model Creating a Voice Model You see this window after clicking Analyse Creating a Voice Model DS-320 digital voice recorder Connect the provided KP3Serial cable to the serial port Connect the other end Starting DSS Player Folder View Selected File Downloading WindowMain Window button Folder 2Selecting the voice files Selected File Downloading Procedure Voice File Playback Window Play back the voice file Voice File Playback ProcedureSelect the folder Select the voice file Sending Voice Files by E-mail Voice files can be converted into text with IBM ViaVoice Input Device SetupVoice Recognition Creating a Voice Model Voice Recognition Desired voice file Executing Voice RecognitionStart of voice recognition Recognition DSS format 3A list of installed applications is displayed7End of uninstallation File Formats Handled by DSS Player Technical Assistance and Support Symptom Possible Causes Solution Address Canadian RFIModel Number DS-320 Trade Name Responsible Party