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Troubleshooting
Check the following guide for the possible cause of a problem before contacting service. Refer also to the respective instruction manuals of the connected components and TV.
Amplifier
Symptoms | Causes | Remedies | Pages | ||
The DVD Receiver doesn’t | • | The power cord (mains lead) is | • | Check the connection of the power cord | 26 |
switch on. |
| disconnected. |
| (mains lead). |
|
| • | The main power is set to OFF. | • | Turn on the main power. | 26 |
| • | There is external noise interfering with the | • | Switch off the main power, then switch it on | 26 |
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| computer circuits of the DVD Receiver. |
| again. If not recovered, disconnect the power |
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| cord (mains lead), then connect it again. |
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| • The AC fuse is blown. | • Contact your nearest Onkyo service | — | ||
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| center. |
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No sound is reproduced. | • | The muting function is activated. | • | Deactivate the muting function. | 42 |
| • | The DVD Receiver is not properly | • | Check the connections to the DVD | |
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| connected. |
| Receiver. |
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| • The amplifier protection circuitry has | • Contact your nearest Onkyo service | — | ||
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| activated. (The STANDBY indicator |
| center. |
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| flashes.) |
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| • | Headphones are connected. | • | Decrease the volume, then disconnect the | 43 |
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| headphones. |
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No sound or very little | • | The speakers are not properly connected. | • | Check the speaker connections. | 18, 19 |
sound is reproduced from | • | The listening mode is set to “Stereo” or | • | No sound is reproduced from the center | 44, 48 |
the center speaker. |
| “Orchestra.” |
| speaker when the listening mode is |
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| “Stereo” or “Orchestra.” |
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| • | The volume level of the center speaker | • | Adjust the volume level of the center | 33 |
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| (“Center”) is set to minimum. |
| speaker. |
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| • | A speaker configuration without the center | • | Check that the selected speaker | 29, 30 |
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| speaker is selected. |
| configuration includes the center speaker. |
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No picture appears on the | • The TV is not set to receive the output | • Set the TV to the DVD Receiver’s input. | — | ||
TV screen. |
| signals from the DVD Receiver. |
| Refer to the instruction manual of TV. |
|
| • | The video connection cable is not | • | Check the connections between the DVD | 16, 17 |
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| connected securely. |
| Receiver and TV set. |
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| • | Only the S video connection is made. | • | Also make video connection. | 16, 17 |
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The sound of the playback | • | Another input source is selected. | • | Select the appropriate input source. | 40 |
source is not heard. |
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The buttons on the remote | • | Power supply fluctuations or other | • | Switch off the main power, then switch it on | 26 |
controller and DVD |
| abnormalities such as static electricity |
| again. If not recovered, disconnect the power |
|
Receiver do not operate. |
| may interrupt correct operation. |
| cord (mains lead), then connect it again. |
|
The disc tray comes back | • | The disc is not placed properly on the disc | • | Use the disc tray guide to align the disc. | 34 |
out automatically, shortly |
| tray. |
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after the disc tray is closed. | • | The disc is dirty or warped. | • | Refer to “Notes on Discs”. | 8, 9 |
| • | Region number does not conform with | • | If the region number on the disc does not | 4 |
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| this unit. |
| match the number on the player, the disc |
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| cannot be used |
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CD/Audio CD)
The DVD Receiver does | • | No disc is inserted. |
not start playback. |
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| • | An unplayable disc is inserted. |
| • | The disc is placed upside down. |
| • | The disc is not placed within the disc tray |
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| guide. |
| • | The disc is dirty. |
| • | The parental lock function is activated. |
• | Insert a disc. (Check that “DVD,” “VCD,” | 34 |
| or “CD” is lit in the DVD Receiver’s |
|
| display.) |
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• | Check the playable discs. | 8 |
• | Place the disc with the playback side | 34 |
| down. |
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• | Place the disc within the proper guide on | 34 |
| the disc tray. |
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• | Eject the disc and clean it. | 9 |
• | Deactivate the parental lock function or | 75 |
| change the parental lock level. |
|
DVD (VIDEO
The playback picture is | • | The disc is dirty. | • | Eject the disc and clean it. | 9 |
occasionally distorted. | • It is in fast forward or fast reverse | • Sometimes a small amount of picture | — | ||
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| playback. |
| distortion may appear. This is not a |
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| malfunction. |
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Brightness is unstable or | • | Copy protection is activated. | • | Connect the DVD Receiver directly to the | 16, 17 |
noise is visible on the |
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| TV. Avoid connecting the DVD Receiver to |
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playback picture. |
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| the TV through a VCR. |
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The picture from the DVD | • The TV is not set to receive the output | • Set the TV to the DVD Receiver’s input. | — | ||
Receiver doesn’t appear |
| signals from the DVD Receiver. |
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on the TV screen. | • | The DVD Receiver is not properly | • | Check the connections to the DVD | 16, 17 |
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| connected. |
| Receiver. |
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Settings are canceled. | • When the power is turned off by power | • Before unplugging the power cord, press | — | ||
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| failure or by unplugging the power cord, |
| STANDBY/ON and check that |
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| settings will be canceled. |
| disappears in the display. |
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