Troubleshooting guide

Troubleshooting guide

VIDEO and AUDIO

Desired picture does not appear.

•Improper connection.

➞Check connections. Insert the plugs and connectors completely (see pages 16 to 29).

•Video Setup Sub-menu settings are incorrect.

➞Check settings at Setup Menu → Input Setup Menu → Video Setup Sub-menu (see page 53).

No OSD Menu display.

•Improper connection.

➞ Check connections (see pages 16 to 29).

Audio and video do not match.

•Improper connection.

➞Check connections (see pages 16 to 29).

•Video Setup Sub-menu settings are incorrect.

➞Check settings at Setup Menu → Input Setup Menu → Video Setup Sub-menu (see page 53).

Audio is not heard or audio from different source is heard.

•Digital Setup Sub-menu settings are incorrect.

➞Check settings at Setup Menu → Input Setup Menu → Digital Setup Sub-menu (see page 51).

No picture appears on the TV screen (or monitor).

•TV (or monitor) is not set to receive the output signals from the receiver.

➞Set the TV (or monitor) to the receiver input.

•Video cable is not connected securely.

➞Check connections (see pages 16 to 29).

•Input source is connected to the COMPONENT VIDEO IN connectors.

➞Make sure TV (or monitor) is connected to COMPONENT VIDEO OUT connectors (see page 19).

REMOTE CONTROLLER

Front panel controls function but remote controller controls do not.

•No batteries in remote controller.

➞Insert batteries (see page 7).

•Batteries have worn out.

➞Replace batteries (see page 7).

•Remote controller is not pointed at the remote sensor of the TX- NR900/900E.

➞Point the remote controller at the remote sensor of the TX- NR900/900E (see page 7).

•Remote controller is too far from the TX-NR900/900E.

➞Operate the remote controller within 16 feet (5 meters) (see page 7).

•Remote controller is functioning in a different mode

➞Press the RCVR MODE button.

OTHER

LATE NIGHT function cannot be used.

•Playback source is not Dolby Digital encoded.

➞Check that the DOLBY DIGITAL indicator lights up on the display.

Re-EQ function cannot be used.

•Re-EQ may not be able to be set due to current listening mode. ➞ Select different listening mode (see page 63).

Desired parameter cannot be set.

•Parameter may not be able to be set due to current listening mode.

➞ Check settings in Audio Adjust Menu (see pages 58 to 63).

Multichannel audio is not output.

•The Multichannel setting is set to “No.”

➞Set the Multichannel setting to “Yes” at Setup Menu → Input Setup Menu → Multichannel Setup Sub-menu (see page 52).

•Input source is not connected to MULTI CHANNEL INPUT port.

➞Check connections (see pages 16 to 29).

Components in remote zone (Zone 2) do not operate properly.

•Components are incorrectly connected.

➞Check connections.

•Objects are interfering with remote controller signals.

➞Move inferring objects away from path of remote controller signals.

Sound is sometimes heard and sometimes not heard with digital sources.

•One digital input format has been specified so other digital formats are not played.

➞Select “All” at Setup Menu → Input Setup Menu → Digital Setup Sub-menu → Digital Format (see page 51).

Noise during playback or skipping of the beginning sounds occurs with DTS sources, PCM sources, and other digital sources.

•When “All” is set for the digital format setting, time is required to change formats when different sources are played.

➞Try specifying the format you are playing at Setup Menu → Input Setup Menu → Digital Setup Sub-menu → Digital Format (see pages 51).

The unit cannot be switched to Dolby EX or DTS-ES mode.

•“Surr Back/Zone 2” is set to “Zone 2.”

➞Change the Hardware Setup → Surr Back/Zone 2 Sub-menu setting to Surr Back (see page 47).

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Onkyo TX-NR900E instruction manual Troubleshooting guide, VIDEO and AUDIO, Remote Controller, Other
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TX-NR900E, TX-NR900 specifications

The Onkyo TX-NR900 and TX-NR900E are advanced A/V receivers that epitomize high-quality audio and video performance for home theater enthusiasts. Released as part of Onkyo's flagship range, these models are designed to deliver a comprehensive and immersive entertainment experience.

One of the standout features of the TX-NR900 is its support for multi-channel audio formats, including Dolby Atmos and DTS:X. This allows for a three-dimensional sound experience that places you right at the center of your favorite movie or music. With the capability to decode various formats, users can enjoy rich, multidimensional soundscapes that enhance their viewing experience.

The TX-NR900 also boasts an impressive power output, with a robust amplification stage capable of driving multiple speaker configurations efficiently. Featuring high-current capability and low-impedance drive, this receiver ensures that audio remains clear and dynamic even at higher volumes. The inclusion of WRAT (Wide Range Amplifier Technology) further enhances audio fidelity, providing a clean sound across the frequency spectrum.

In terms of video capabilities, the TX-NR900 is equipped with advanced HDMI features, including support for 4K video input/output and HDR (High Dynamic Range) compatibility. This means users can enjoy ultra-high-definition resolution with vibrant colors and contrast, making it ideal for modern gaming consoles and streaming devices.

Networking capabilities of the TX-NR900 include built-in Wi-Fi and Bluetooth, allowing users to stream music directly from their smartphones or other compatible devices. Additionally, support for various streaming services, including Spotify, Tidal, and others, broadens the options for music enjoyment.

For users seeking customization, the TX-NR900 includes advanced room calibration technology, which automatically adjusts the receiver's settings to adapt to the acoustic characteristics of the room. This ensures optimal sound delivery based on speaker placement and listening positions.

The TX-NR900E, a European variant, offers similar features, with potential modifications to meet regional standards and requirements. Both models come equipped with a user-friendly interface and intuitive remote control, making it easy to navigate through different inputs and settings.

Overall, the Onkyo TX-NR900 and TX-NR900E represent the pinnacle of home theater technology, combining powerful audio performance, advanced video capabilities, and modern streaming features. They are perfect for audiophiles and cinephiles alike, looking to elevate their home entertainment systems.
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