Onkyo TX-NR900E Troubleshooting guide, VIDEO and AUDIO, Remote Controller, Other

Troubleshooting guide

VIDEO and AUDIO

Desired picture does not appear.

•Improper connection.

➞Check connections. Insert the plugs and connectors completely (see pages 16 to 29).

•Video Setup Sub-menu settings are incorrect.

➞Check settings at Setup Menu → Input Setup Menu → Video Setup Sub-menu (see page 53).

No OSD Menu display.

•Improper connection.

➞ Check connections (see pages 16 to 29).

Audio and video do not match.

•Improper connection.

➞Check connections (see pages 16 to 29).

•Video Setup Sub-menu settings are incorrect.

➞Check settings at Setup Menu → Input Setup Menu → Video Setup Sub-menu (see page 53).

Audio is not heard or audio from different source is heard.

•Digital Setup Sub-menu settings are incorrect.

➞Check settings at Setup Menu → Input Setup Menu → Digital Setup Sub-menu (see page 51).

No picture appears on the TV screen (or monitor).

•TV (or monitor) is not set to receive the output signals from the receiver.

➞Set the TV (or monitor) to the receiver input.

•Video cable is not connected securely.

➞Check connections (see pages 16 to 29).

•Input source is connected to the COMPONENT VIDEO IN connectors.

➞Make sure TV (or monitor) is connected to COMPONENT VIDEO OUT connectors (see page 19).

REMOTE CONTROLLER

Front panel controls function but remote controller controls do not.

•No batteries in remote controller.

➞Insert batteries (see page 7).

•Batteries have worn out.

➞Replace batteries (see page 7).

•Remote controller is not pointed at the remote sensor of the TX- NR900/900E.

➞Point the remote controller at the remote sensor of the TX- NR900/900E (see page 7).

•Remote controller is too far from the TX-NR900/900E.

➞Operate the remote controller within 16 feet (5 meters) (see page 7).

•Remote controller is functioning in a different mode

➞Press the RCVR MODE button.

OTHER

LATE NIGHT function cannot be used.

•Playback source is not Dolby Digital encoded.

➞Check that the DOLBY DIGITAL indicator lights up on the display.

Re-EQ function cannot be used.

•Re-EQ may not be able to be set due to current listening mode. ➞ Select different listening mode (see page 63).

Desired parameter cannot be set.

•Parameter may not be able to be set due to current listening mode.

➞ Check settings in Audio Adjust Menu (see pages 58 to 63).

Multichannel audio is not output.

•The Multichannel setting is set to “No.”

➞Set the Multichannel setting to “Yes” at Setup Menu → Input Setup Menu → Multichannel Setup Sub-menu (see page 52).

•Input source is not connected to MULTI CHANNEL INPUT port.

➞Check connections (see pages 16 to 29).

Components in remote zone (Zone 2) do not operate properly.

•Components are incorrectly connected.

➞Check connections.

•Objects are interfering with remote controller signals.

➞Move inferring objects away from path of remote controller signals.

Sound is sometimes heard and sometimes not heard with digital sources.

•One digital input format has been specified so other digital formats are not played.

➞Select “All” at Setup Menu → Input Setup Menu → Digital Setup Sub-menu → Digital Format (see page 51).

Noise during playback or skipping of the beginning sounds occurs with DTS sources, PCM sources, and other digital sources.

•When “All” is set for the digital format setting, time is required to change formats when different sources are played.

➞Try specifying the format you are playing at Setup Menu → Input Setup Menu → Digital Setup Sub-menu → Digital Format (see pages 51).

The unit cannot be switched to Dolby EX or DTS-ES mode.

•“Surr Back/Zone 2” is set to “Zone 2.”

➞Change the Hardware Setup → Surr Back/Zone 2 Sub-menu setting to Surr Back (see page 47).

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