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Packard Bell TK11BZ, TK13BZ manual Troubleshooting

Models: TK13BZ TK11BZ

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CHAPTER 4

Troubleshooting

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Packard Bell TK11BZ, TK13BZ manual Troubleshooting

Contents

Serviceguide Revision History DRS5 Users Guide /usr/local/bin/fd /TPH15spoolM program General informationPage Chapter System Utilities Machine Maintenance Procedures Troubleshooting FRU Field Replaceable Unit List Page Chapter Features Page Page Features Optical Media Drive GraphicsStorage Subsystem Privacy ControlPorts Dimension and WeightPower Adapter and Battery Special Keys and ControlsWarranty Optional ItemsSoftware Environment Top View Icon Description Top ViewHDD Closed Front View Icon Description Closed Front ViewRear View Hdmi Left ViewRight View Icon Description Right ViewBase View Icon Description Base ViewTouchpad Basics Keyboard Lock Keys Lock key Description Using the KeyboardFunctions supported by Windows XP Windows Keys10. Windows Keys Key Description11. Keyboard Hotkeys HotkeysKeyboard Hotkeys 10. System Block Diagram System Block DiagramComputer specifications Metric Imperial Specification TablesLAN System Board Major Chips SpecificationProcessor Specification VGAThreads Processor SpecificationsCPU Cores Bus Mfg Cache Package VoltageSystem Memory Specification Video Interface SpecificationMemory Combinations Slot 1 MB Slot 2 MB 2MB BiosKeyboard Specification LAN Interface SpecificationHard Disk Drive AVL components Specification MK5065GSX WD6400BPVT-22HXZT1 WD7500BPVT-22HXZT1 MK6465GSX MK7559GSXPApplicable disc format Super-Multi Drive SpecificationLCD Inverter not available with this model LED SpecificationLG/LP156WH2-TLEA CPT/ CLAA156WB11AATI Display Supported Resolution LCD Supported Resolution BitsGraphics Controller Specification Display Supported Resolution GPU Supported Resolution BitsBluetooth Interface Specifications Bluetooth Module SpecificationsCamera Specification Audio Interface Specification Mini Card Specification3G Card not available in this model Specification Audio Codec and Amplifier SpecificationWireless Module 802.11b/g/n Specification Vram Battery SpecificationUSB Port Specification Hdmi Port SpecificationQFN 48P AC Adapter SpecificationSystem Power Management Specification Card Reader SpecificationSystem DMA Specification Legacy Mode Power Management System LED Indicator SpecificationSystem Interrupt Specification Hardware IRQ System Function CMOS/RTC C6F System Utilities DOS Flash Utility WinFlash Utility Navigating the Bios Utility Bios Setup UtilityBios Information Parameter Description InformationTK11BZ Uuid Main Bios Main Parameter Description Format/OptionBios Main Parameter Description Format/Option Security Bios Security Parameter Description OptionSetting a Password Removing a Password Setup Notice 10. Bios Boot BootExit Parameters Description ExitBios Flash Utilities DOS Flash Utility 12. Bios Boot13. DOS Flash Process 15. InsydeFlash WinFlash Utility16. Password Error Status Remove HDD/BIOS Password Utilities19. Unlock Password 20. Cmos Jumper Removing Bios PasswordsMethod 23. Clean Bios Password Cleaning Bios PasswordsMiscellaneous Tools Using Boot Sequence SelectorUsing DMITools 25. LAN MAC Eeprom Parameter Description Using the LAN MAC Eeprom Utility27. USB Flash Crisis Disk Crisis Disk Recovery29. USB Flash Crisis Disk System Utilities Machine Maintenance Procedures Page Page Page Introduction Recommended EquipmentScrew List ODD USB Maintenance FlowchartAC Adapter Outlet Getting StartedBattery Pack Installation Battery Pack RemovalDummy Card Removal Dummy Card InstallationKeyboard Latches Keyboard RemovalKeyboard Installation ODD Module in Lower Cover ODD Optical Disk Drive Module RemovalODD Module Installation Base Door Removal Base Door Installation10. Component Location Dimm Dual In-line Memory Module Module RemovalDimm Module Installation Wlan Wireless Local Area Network Board Removal Wlan Board InstallationM2.5*3.0 RTC Battery Installation RTC Battery Removal14. HDD Module HDD Hard Disk Drive Module RemovalHDD Module Installation 16. Lower Cover Screw Location Upper Cover Removal18. Lower Cover Removal Upper Cover Installation 20. Upper Cover Component Location Speaker RemovalSpeaker Installation Power Board Installation Power Board RemovalTouchpad Removal Touchpad Installation24. Component Location USB Board RemovalUSB Board Installation ODD Board Installation ODD Board RemovalM2.5*5.0 Bluetooth Board Installation Bluetooth Board Removal28. Mainboard Location Mainboard Removal29. Mainboard 31. Mainboard Mainboard InstallationFan Removal Fan Installation33. Thermal Module Heatsink Removal35. Thermal Module Heatsink InstallationICW50 CPU Thermal Screw 36. LCD Hinge Screws LCD Liquid Crystal Display Module RemovalLCD Module Installation 38. DC-IN Cable Location DC-IN Cable RemovalDC Cable Installation 40. LCD Bezel LCD Bezel Removal42. LCD Bezel M2.5*6.0 LCD Bezel Installation44. Camera Module Location Camera Module RemovalCamera Module Installation 46. LCD Panel LCD Panel RemovalM2.5*4.0 LCD Panel InstallationLCD Bracket Installation LCD Bracket RemovalM2.0*3.0 49. Lvds Cable Lvds Cable RemovalLvds Cable Installation Microphone Set Removal Microphone Set InstallationWlan Antenna Removal Wlan Antenna InstallationTroubleshooting Intermittent Problems Undetermined Problems Post Codes Common Problems Power On Issue Power On IssuesNo Display Issue No Display IssuesAbnormal Video LCD Failure LCD FailureKeyboard Failure Keyboard FailureTouchpad Failure Touchpad FailureInternal Speaker Failure Internal Speaker FailureTroubleshooting Microphone Failure Microphone FailureUSB Failure USB FailureWireless Failure Wireless Failure10. Bluetooth Failure Bluetooth Failure11. Card Reader Failure Card Reader Failure12. Thermal Module Failure Thermal Module Failure13. Cosmetic Failure Cosmetic FailureOther Functions Failure Undetermined Problems Intermittent ProblemsPost Codes Post Code Range PhasePeienterrecoverymode PEI Peicpuhtreset PEIPeimemoryinstall PEI Peiswitchstack PEIDxesmarttimerinit DXE Peirecoverystartflash PEIDXECF9RESET Dxesmmaccess DXEDxefirstsmi DXE Bdsinstallhotkey BDSBdsbeforepciioinstall BDS Dxerelocatesmbase DXEBdsenterbootmanager BDS Bdsenumerateallbootoption BDSBdsendofbootselection BDS Bdsentersetup BDSS3BEFOREACPIBOOTSCRIPT PEI S3RESTOREMEMORYCONTROLLER PEIS3INSTALLS3MEMORY PEI S3SWITCHSTACK PEI10. InsydeH2ODDT Debugger Post Code Table Troubleshooting Jumper and Connector Locations Page Mainboard Jumper and Connector Locations JBT1 PJP2JHP1 PJP1USB Board Jumper and Connector Locations JUSB1 / JUSB2JP1 Power Board Jumper and Connector Locations JP1Connect to mainboard w/ FFC Clearing Password Check Clearing Password Check and Bios RecoveryClear Cmos Jumper Bios Recovery by Crisis DiskSteps for Bios Recovery from USB Storage Jumper and Connector Locations FRU Field Replaceable Unit List Exploded Diagrams FRU List Screw List FRU Field Replaceable Unit List Exploded Diagrams LCD Assembly Exploded Diagram Adapter BatteryFRU List FRU ListCable CASE/COVER/BRACKET Assembly HDD/HARD Disk Drive DVD RW DriveSata 8MB LF+HF F/WGN003J Sata 8MB LF F/W0001SDM1BS,MK3265GSX Sata 8MB LF F/WGJ002J WD6400BPVT-22HXZT1, ML375M Sata 8MBKeyboard FRU List LCD Glare W/ANTENNA*2, CCD 1.3M, RED PB Antenna WLAN-MAIN Glare W/ANTENNA*2, CCD 1.3M, Black GTW LED COVER-RED PBLCD Bezel for W/CMOS GW LED COVER-BLACK GWGlare W/ANTENNA*2, CCD 1.3M, RED GTW Antenna WLAN-MAIN Mainboard LED COVER-RED GWThermal MODULE-UMA W/O FAN Vram 512MBMemory HeatsinkMiscellaneous SpeakerScrew 2.0D Screw ListScrew 3.0D Screw 2.5DFRU Field Replaceable Unit List Model Definition and Configuration Packard Bell EasyNote TK11BZ/TK13BZ CPU LCD VGA Packard Bell EasyNote TK11BZ/TK13BZRO, Description Model Country Acer Part No CPU, LCD, VGA Chip Model Country Acer Part NoODD Memory 1, Memory 2, HDD Model Country Acer Part NoHDD GB Model Country Acer Part NoBGN ENTK13BZ-E Battery, Adapter, Camera Model Country Acer Part NoAMD A50M FCH BGN ENTK11BZ-EModel Definition and Configuration Test Compatible Components Microsoft Windows 7 Environment Test Test Compatible Components Adapter AccessoryMicrosoft Windows 7 Environment Test Test Compatible ComponentsCamera BluetoothHDD Seagate Memory NB Chipset NBDCB4XS ODD Hlds BD Combo NBDCB4XSNBDCB4XS ODD Panasonic BD Combo NBDCB4XS ODD Pioneer BD ComboVGA Chip WiFi AntennaSB Chipset SoftwareHB95BG HM T77H121.10 Test Compatible Components Online Support Information Introduction Online Support Information Online Support Information