Troubleshooting 4-3
Troubleshooting
Introduction 0
This chapter contains inform ation about trouble s hoo tin g com m o n pr ob lem s as so cia ted with
the noteboo k.
General Information 0
The following procedu res are a guide for trou bleshooting computer problems. The step by
step procedures are designed to be performed as described.
NOTE:
NOTE:
The diagnostic tests are intended for Acer products only. Non-Acer products, prototype
cards, or modified options can give false er rors and invalid system responses.
1. Obtain as much detailed information as possible about the problem.
2. If possible, verify the symptoms by re-creating the failure through diagnostic tests or
repeating the operation that led to the problem.
3. Use Table 4-1 with the verified symptom to determine the solution.
4. If the Issue is still not resolved, refer to Online Support Information.
NOTE:
NOTE:
Do not replace non-defective FRU parts.
Table 4-1. Common Proble m s
Symptoms (Verified)
Power On Issues
No Display Issues
LCD Failure
Keyboard Failure
Touchpad Failure
Internal S peaker Failure
Microphone Failure
USB Failure
Wireless Failure
Bluetooth Failure
Card Reader Failure
Thermal Module Failure
Cosmetic Failure
Other Functions Failure
Intermittent Problems
Undetermined Problems