Troubleshooting | Packard Bell TK13BZ, TK11BZ specification

4-28	Troubleshooting

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Packard Bell TK13BZ, TK11BZ manual Troubleshooting

Contents

Serviceguide Revision History General information DRS5 Users Guide /usr/local/bin/fd /TPH15spoolM programPage Chapter System Utilities Machine Maintenance Procedures Troubleshooting FRU Field Replaceable Unit List Page Chapter Features Page Page Features Privacy Control GraphicsStorage Subsystem Optical Media Drive Special Keys and Controls Dimension and WeightPower Adapter and Battery Ports Warranty Optional ItemsSoftware Environment Top View Top View Icon Description HDD Closed Front View Closed Front View Icon Description Rear View Left View Hdmi Right View Right View Icon Description Base View Base View Icon Description Touchpad Basics Using the Keyboard Keyboard Lock Keys Lock key Description Key Description Windows Keys10. Windows Keys Functions supported by Windows XP Hotkeys 11. Keyboard Hotkeys Keyboard Hotkeys System Block Diagram 10. System Block Diagram Specification Tables Computer specifications Metric Imperial VGA System Board Major Chips SpecificationProcessor Specification LAN Cores Bus Mfg Cache Package Voltage Processor SpecificationsCPU Threads System Memory Specification Video Interface SpecificationMemory Combinations Slot 1 MB Slot 2 MB Bios 2MB LAN Interface Specification Keyboard Specification Hard Disk Drive AVL components Specification MK6465GSX MK7559GSXP MK5065GSX WD6400BPVT-22HXZT1 WD7500BPVT-22HXZT1 Super-Multi Drive Specification Applicable disc format CPT/ CLAA156WB11A LED SpecificationLG/LP156WH2-TLEA LCD Inverter not available with this model Display Supported Resolution GPU Supported Resolution Bits Display Supported Resolution LCD Supported Resolution BitsGraphics Controller Specification ATI Bluetooth Interface Specifications Bluetooth Module SpecificationsCamera Specification Audio Codec and Amplifier Specification Mini Card Specification3G Card not available in this model Specification Audio Interface Specification Wireless Module 802.11b/g/n Specification Hdmi Port Specification Battery SpecificationUSB Port Specification Vram Card Reader Specification AC Adapter SpecificationSystem Power Management Specification QFN 48P System LED Indicator Specification System DMA Specification Legacy Mode Power Management System Interrupt Specification Hardware IRQ System Function CMOS/RTC C6F System Utilities DOS Flash Utility WinFlash Utility Bios Setup Utility Navigating the Bios Utility Bios Information Parameter Description InformationTK11BZ Uuid Bios Main Parameter Description Format/Option Main Bios Main Parameter Description Format/Option Bios Security Parameter Description Option Security Setting a Password Removing a Password Setup Notice Boot 10. Bios Boot Exit Exit Parameters Description Bios Flash Utilities 12. Bios Boot DOS Flash Utility 13. DOS Flash Process WinFlash Utility 15. InsydeFlash Remove HDD/BIOS Password Utilities 16. Password Error Status 19. Unlock Password Removing Bios Passwords 20. Cmos Jumper Method Cleaning Bios Passwords 23. Clean Bios Password Using Boot Sequence Selector Miscellaneous Tools Using DMITools Using the LAN MAC Eeprom Utility 25. LAN MAC Eeprom Parameter Description Crisis Disk Recovery 27. USB Flash Crisis Disk 29. USB Flash Crisis Disk System Utilities Machine Maintenance Procedures Page Page Page Introduction Recommended EquipmentScrew List Maintenance Flowchart ODD USB Getting Started AC Adapter Outlet Battery Pack Removal Battery Pack Installation Dummy Card Installation Dummy Card Removal Keyboard Removal Keyboard Latches Keyboard Installation ODD Optical Disk Drive Module Removal ODD Module in Lower Cover ODD Module Installation Base Door Installation Base Door Removal Dimm Dual In-line Memory Module Module Removal 10. Component Location Dimm Module Installation Wlan Wireless Local Area Network Board Removal Wlan Board InstallationM2.5*3.0 RTC Battery Removal RTC Battery Installation HDD Hard Disk Drive Module Removal 14. HDD Module HDD Module Installation Upper Cover Removal 16. Lower Cover Screw Location 18. Lower Cover Removal Upper Cover Installation Speaker Removal 20. Upper Cover Component Location Speaker Installation Power Board Removal Power Board Installation Touchpad Installation Touchpad Removal USB Board Removal 24. Component Location USB Board Installation ODD Board Installation ODD Board RemovalM2.5*5.0 Bluetooth Board Removal Bluetooth Board Installation Mainboard Removal 28. Mainboard Location 29. Mainboard Mainboard Installation 31. Mainboard Fan Installation Fan Removal Heatsink Removal 33. Thermal Module Heatsink Installation 35. Thermal Module ICW50 CPU Thermal Screw LCD Liquid Crystal Display Module Removal 36. LCD Hinge Screws LCD Module Installation DC-IN Cable Removal 38. DC-IN Cable Location DC Cable Installation LCD Bezel Removal 40. LCD Bezel 42. LCD Bezel LCD Bezel Installation M2.5*6.0 Camera Module Removal 44. Camera Module Location Camera Module Installation LCD Panel Removal 46. LCD Panel LCD Panel Installation M2.5*4.0 LCD Bracket Installation LCD Bracket RemovalM2.0*3.0 Lvds Cable Removal 49. Lvds Cable Lvds Cable Installation Microphone Set Installation Microphone Set Removal Wlan Antenna Installation Wlan Antenna Removal Troubleshooting Intermittent Problems Undetermined Problems Post Codes Common Problems Power On Issues Power On Issue No Display Issues No Display Issue Abnormal Video LCD Failure LCD Failure Keyboard Failure Keyboard Failure Touchpad Failure Touchpad Failure Internal Speaker Failure Internal Speaker Failure Troubleshooting Microphone Failure Microphone Failure USB Failure USB Failure Wireless Failure Wireless Failure Bluetooth Failure 10. Bluetooth Failure Card Reader Failure 11. Card Reader Failure Thermal Module Failure 12. Thermal Module Failure Cosmetic Failure 13. Cosmetic Failure Other Functions Failure Intermittent Problems Undetermined Problems Post Code Range Phase Post Codes Peiswitchstack PEI Peicpuhtreset PEIPeimemoryinstall PEI Peienterrecoverymode PEI Dxesmmaccess DXE Peirecoverystartflash PEIDXECF9RESET Dxesmarttimerinit DXE Dxerelocatesmbase DXE Bdsinstallhotkey BDSBdsbeforepciioinstall BDS Dxefirstsmi DXE Bdsentersetup BDS Bdsenumerateallbootoption BDSBdsendofbootselection BDS Bdsenterbootmanager BDS S3SWITCHSTACK PEI S3RESTOREMEMORYCONTROLLER PEIS3INSTALLS3MEMORY PEI S3BEFOREACPIBOOTSCRIPT PEI 10. InsydeH2ODDT Debugger Post Code Table Troubleshooting Jumper and Connector Locations Page Mainboard Jumper and Connector Locations PJP1 PJP2JHP1 JBT1 USB Board Jumper and Connector Locations JUSB1 / JUSB2JP1 Power Board Jumper and Connector Locations JP1Connect to mainboard w/ FFC Clearing Password Check and Bios Recovery Clearing Password Check Bios Recovery by Crisis Disk Clear Cmos Jumper Steps for Bios Recovery from USB Storage Jumper and Connector Locations FRU Field Replaceable Unit List Exploded Diagrams FRU List Screw List FRU Field Replaceable Unit List Exploded Diagrams LCD Assembly Exploded Diagram FRU List BatteryFRU List Adapter Cable CASE/COVER/BRACKET Assembly DVD RW Drive HDD/HARD Disk Drive WD6400BPVT-22HXZT1, ML375M Sata 8MB Sata 8MB LF F/W0001SDM1BS,MK3265GSX Sata 8MB LF F/WGJ002J Sata 8MB LF+HF F/WGN003J Keyboard FRU List LCD Glare W/ANTENNA*2, CCD 1.3M, RED PB Antenna WLAN-MAIN LED COVER-RED PB Glare W/ANTENNA*2, CCD 1.3M, Black GTW LED COVER-BLACK GW LCD Bezel for W/CMOS GW Glare W/ANTENNA*2, CCD 1.3M, RED GTW Antenna WLAN-MAIN LED COVER-RED GW Mainboard Heatsink Vram 512MBMemory Thermal MODULE-UMA W/O FAN Speaker Miscellaneous Screw 2.5D Screw ListScrew 3.0D Screw 2.0D FRU Field Replaceable Unit List Model Definition and Configuration Packard Bell EasyNote TK11BZ/TK13BZ CPU, LCD, VGA Chip Model Country Acer Part No Packard Bell EasyNote TK11BZ/TK13BZRO, Description Model Country Acer Part No CPU LCD VGA Model Country Acer Part No Memory 1, Memory 2, HDD Model Country Acer Part NoHDD GB ODD BGN ENTK11BZ-E Battery, Adapter, Camera Model Country Acer Part NoAMD A50M FCH BGN ENTK13BZ-E Model Definition and Configuration Test Compatible Components Microsoft Windows 7 Environment Test Test Compatible Components Test Compatible Components AccessoryMicrosoft Windows 7 Environment Test Adapter Bluetooth Camera HDD Seagate Memory NB Chipset NBDCB4XS ODD Pioneer BD Combo NBDCB4XSNBDCB4XS ODD Panasonic BD Combo NBDCB4XS ODD Hlds BD Combo Software WiFi AntennaSB Chipset VGA Chip HB95BG HM T77H121.10 Test Compatible Components Online Support Information Introduction Online Support Information Online Support Information