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Packard Bell TK11BZ, TK13BZ manual USB Failure

Models: TK13BZ TK11BZ

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USB Failure

If the USB fails, perform the following:

Figure 4-8. USB Failure

Troubleshooting

4-13

Image 147

Packard Bell TK11BZ, TK13BZ manual USB Failure

Contents

Serviceguide Revision History DRS5 Users Guide /usr/local/bin/fd /TPH15spoolM program General informationPage Chapter System Utilities Machine Maintenance Procedures Troubleshooting FRU Field Replaceable Unit List Page Chapter Features Page Page Features Optical Media Drive GraphicsStorage Subsystem Privacy Control Ports Dimension and WeightPower Adapter and Battery Special Keys and Controls Warranty Optional ItemsSoftware Environment Top View Icon Description Top View HDD Closed Front View Icon Description Closed Front View Rear View Hdmi Left View Right View Icon Description Right View Base View Icon Description Base View Touchpad Basics Keyboard Lock Keys Lock key Description Using the Keyboard Functions supported by Windows XP Windows Keys10. Windows Keys Key Description 11. Keyboard Hotkeys Hotkeys Keyboard Hotkeys 10. System Block Diagram System Block Diagram Computer specifications Metric Imperial Specification Tables LAN System Board Major Chips SpecificationProcessor Specification VGA Threads Processor SpecificationsCPU Cores Bus Mfg Cache Package Voltage System Memory Specification Video Interface SpecificationMemory Combinations Slot 1 MB Slot 2 MB 2MB Bios Keyboard Specification LAN Interface Specification Hard Disk Drive AVL components Specification MK5065GSX WD6400BPVT-22HXZT1 WD7500BPVT-22HXZT1 MK6465GSX MK7559GSXP Applicable disc format Super-Multi Drive Specification LCD Inverter not available with this model LED SpecificationLG/LP156WH2-TLEA CPT/ CLAA156WB11A ATI Display Supported Resolution LCD Supported Resolution BitsGraphics Controller Specification Display Supported Resolution GPU Supported Resolution Bits Bluetooth Interface Specifications Bluetooth Module SpecificationsCamera Specification Audio Interface Specification Mini Card Specification3G Card not available in this model Specification Audio Codec and Amplifier Specification Wireless Module 802.11b/g/n Specification Vram Battery SpecificationUSB Port Specification Hdmi Port Specification QFN 48P AC Adapter SpecificationSystem Power Management Specification Card Reader Specification System DMA Specification Legacy Mode Power Management System LED Indicator Specification System Interrupt Specification Hardware IRQ System Function CMOS/RTC C6F System Utilities DOS Flash Utility WinFlash Utility Navigating the Bios Utility Bios Setup Utility Bios Information Parameter Description InformationTK11BZ Uuid Main Bios Main Parameter Description Format/Option Bios Main Parameter Description Format/Option Security Bios Security Parameter Description Option Setting a Password Removing a Password Setup Notice 10. Bios Boot Boot Exit Parameters Description Exit Bios Flash Utilities DOS Flash Utility 12. Bios Boot 13. DOS Flash Process 15. InsydeFlash WinFlash Utility 16. Password Error Status Remove HDD/BIOS Password Utilities 19. Unlock Password 20. Cmos Jumper Removing Bios Passwords Method 23. Clean Bios Password Cleaning Bios Passwords Miscellaneous Tools Using Boot Sequence Selector Using DMITools 25. LAN MAC Eeprom Parameter Description Using the LAN MAC Eeprom Utility 27. USB Flash Crisis Disk Crisis Disk Recovery 29. USB Flash Crisis Disk System Utilities Machine Maintenance Procedures Page Page Page Introduction Recommended EquipmentScrew List ODD USB Maintenance Flowchart AC Adapter Outlet Getting Started Battery Pack Installation Battery Pack Removal Dummy Card Removal Dummy Card Installation Keyboard Latches Keyboard Removal Keyboard Installation ODD Module in Lower Cover ODD Optical Disk Drive Module Removal ODD Module Installation Base Door Removal Base Door Installation 10. Component Location Dimm Dual In-line Memory Module Module Removal Dimm Module Installation Wlan Wireless Local Area Network Board Removal Wlan Board InstallationM2.5*3.0 RTC Battery Installation RTC Battery Removal 14. HDD Module HDD Hard Disk Drive Module Removal HDD Module Installation 16. Lower Cover Screw Location Upper Cover Removal 18. Lower Cover Removal Upper Cover Installation 20. Upper Cover Component Location Speaker Removal Speaker Installation Power Board Installation Power Board Removal Touchpad Removal Touchpad Installation 24. Component Location USB Board Removal USB Board Installation ODD Board Installation ODD Board RemovalM2.5*5.0 Bluetooth Board Installation Bluetooth Board Removal 28. Mainboard Location Mainboard Removal 29. Mainboard 31. Mainboard Mainboard Installation Fan Removal Fan Installation 33. Thermal Module Heatsink Removal 35. Thermal Module Heatsink Installation ICW50 CPU Thermal Screw 36. LCD Hinge Screws LCD Liquid Crystal Display Module Removal LCD Module Installation 38. DC-IN Cable Location DC-IN Cable Removal DC Cable Installation 40. LCD Bezel LCD Bezel Removal 42. LCD Bezel M2.5*6.0 LCD Bezel Installation 44. Camera Module Location Camera Module Removal Camera Module Installation 46. LCD Panel LCD Panel Removal M2.5*4.0 LCD Panel Installation LCD Bracket Installation LCD Bracket RemovalM2.0*3.0 49. Lvds Cable Lvds Cable Removal Lvds Cable Installation Microphone Set Removal Microphone Set Installation Wlan Antenna Removal Wlan Antenna Installation Troubleshooting Intermittent Problems Undetermined Problems Post Codes Common Problems Power On Issue Power On Issues No Display Issue No Display Issues Abnormal Video LCD Failure LCD Failure Keyboard Failure Keyboard Failure Touchpad Failure Touchpad Failure Internal Speaker Failure Internal Speaker Failure Troubleshooting Microphone Failure Microphone Failure USB Failure USB Failure Wireless Failure Wireless Failure 10. Bluetooth Failure Bluetooth Failure 11. Card Reader Failure Card Reader Failure 12. Thermal Module Failure Thermal Module Failure 13. Cosmetic Failure Cosmetic Failure Other Functions Failure Undetermined Problems Intermittent Problems Post Codes Post Code Range Phase Peienterrecoverymode PEI Peicpuhtreset PEIPeimemoryinstall PEI Peiswitchstack PEI Dxesmarttimerinit DXE Peirecoverystartflash PEIDXECF9RESET Dxesmmaccess DXE Dxefirstsmi DXE Bdsinstallhotkey BDSBdsbeforepciioinstall BDS Dxerelocatesmbase DXE Bdsenterbootmanager BDS Bdsenumerateallbootoption BDSBdsendofbootselection BDS Bdsentersetup BDS S3BEFOREACPIBOOTSCRIPT PEI S3RESTOREMEMORYCONTROLLER PEIS3INSTALLS3MEMORY PEI S3SWITCHSTACK PEI 10. InsydeH2ODDT Debugger Post Code Table Troubleshooting Jumper and Connector Locations Page Mainboard Jumper and Connector Locations JBT1 PJP2JHP1 PJP1 USB Board Jumper and Connector Locations JUSB1 / JUSB2JP1 Power Board Jumper and Connector Locations JP1Connect to mainboard w/ FFC Clearing Password Check Clearing Password Check and Bios Recovery Clear Cmos Jumper Bios Recovery by Crisis Disk Steps for Bios Recovery from USB Storage Jumper and Connector Locations FRU Field Replaceable Unit List Exploded Diagrams FRU List Screw List FRU Field Replaceable Unit List Exploded Diagrams LCD Assembly Exploded Diagram Adapter BatteryFRU List FRU List Cable CASE/COVER/BRACKET Assembly HDD/HARD Disk Drive DVD RW Drive Sata 8MB LF+HF F/WGN003J Sata 8MB LF F/W0001SDM1BS,MK3265GSX Sata 8MB LF F/WGJ002J WD6400BPVT-22HXZT1, ML375M Sata 8MB Keyboard FRU List LCD Glare W/ANTENNA*2, CCD 1.3M, RED PB Antenna WLAN-MAIN Glare W/ANTENNA*2, CCD 1.3M, Black GTW LED COVER-RED PB LCD Bezel for W/CMOS GW LED COVER-BLACK GW Glare W/ANTENNA*2, CCD 1.3M, RED GTW Antenna WLAN-MAIN Mainboard LED COVER-RED GW Thermal MODULE-UMA W/O FAN Vram 512MBMemory Heatsink Miscellaneous Speaker Screw 2.0D Screw ListScrew 3.0D Screw 2.5D FRU Field Replaceable Unit List Model Definition and Configuration Packard Bell EasyNote TK11BZ/TK13BZ CPU LCD VGA Packard Bell EasyNote TK11BZ/TK13BZRO, Description Model Country Acer Part No CPU, LCD, VGA Chip Model Country Acer Part No ODD Memory 1, Memory 2, HDD Model Country Acer Part NoHDD GB Model Country Acer Part No BGN ENTK13BZ-E Battery, Adapter, Camera Model Country Acer Part NoAMD A50M FCH BGN ENTK11BZ-E Model Definition and Configuration Test Compatible Components Microsoft Windows 7 Environment Test Test Compatible Components Adapter AccessoryMicrosoft Windows 7 Environment Test Test Compatible Components Camera Bluetooth HDD Seagate Memory NB Chipset NBDCB4XS ODD Hlds BD Combo NBDCB4XSNBDCB4XS ODD Panasonic BD Combo NBDCB4XS ODD Pioneer BD Combo VGA Chip WiFi AntennaSB Chipset Software HB95BG HM T77H121.10 Test Compatible Components Online Support Information Introduction Online Support Information Online Support Information