Appendix (Troubleshooting Guide)44
Before contacting service personnel, please check possible causes according to the following instructions.
Symptom
No power
No sound
No picture
No colour
Disc cannot be
played
Possible Cause
1. Incorrect signal connection;
2. The disc is deformed or get dirty;
3. The system is in the mute status.
1. Incorrect signal connection;
2. Incorrect TV status.
Remote controller
malfunction
Remedy
1. Connect to the power supply.
2. Plug again or replace a receptacle.
3. Switch on the receptacle.
1. Connect the signals properly.
2. Clean or fix the disc.
3. Press the "Mute" button again.
1. Connect the signals properly.
2. Adjust the TV/AV status.
1. Wrong selection of TV system;
2. Improper colour adjustment;
3. Incorrect video output settings
1. No disc in the drive;
2. Disc placed wrongly;
3. Moisture has condensed in the unit;
4. Not in a playing status;
5. Wrong disk format;
6. Disc is dirty.
1. Set up the system by pressing the "System"
button of the remote controller.
2. Readjust the colour.
3. Check if the video output settings are correct.
1. The remote controller is not directed at
the censor;
2. The receiving distance is more than 8
meters;
3. Low voltage of the RC batteries;
4. There is an obstacle between the unit
and RC.
1. Insert a disc.
2. Put the disc on the disc tray properly with the
label side up.
3. Leave the unit on for about an hour (without
disc) and before using it again.
4. Press the "Play" button to switch to Playing
status.
5. Replace it with a supported disc.
6. Clean the disc with a soft cloth from the centre
to the edge.
1. Direct the remote controller at the sensor.
2. Reduce the receiving distance.
3. Replace all the batteries.
4. Remove the obstacle.
Picture dividing 1. The selected system is incompatible
with the disc. 1. Set up the correct system.
Sudden
malfunction
Timer recording
cannot be done
1. Bad disc quality;
2. Press other buttons by mistake;
3. Static from the outside.
External signals
cannot be
recorded
Recording aborted
halfway
1. Wait for 5-10 seconds and the playing will be
restored.
2. Operate again.
3. Shut off the unit for 1-2 minutes and open it
again.
1. Input source not prepared;
2. Wrong video output system;
3. The actual input source is not
correspondence with the selected one.
1. Incorrect system connection;
2. No disc or non-recordable disc;
3. The disc has been finished;
4. There is no free space in the disc.
1. The disc does not meet the requirement;
2. Wrong time settings (System Clock or
Recording Time);
3. The input source doesn't work properly
at the recording time;
4. System power failure.
1. There is no free space in the disc;
2. Bad disc quality.
1. Replace it with a new DVD+R or DVD+RW
disc.
2. Set up the time again.
3. Ensure the inputs source work properly at the
recording time.
4. Set the system to standby status.
1. Replace it with a blank disc.
2. Replace it with a high quality disc.
1. Connect properly.
2. Insert a recordable disc.
3. Replace a disc.
4. Replace a disc.
1. Prepare the input source.
2. Switch the video output system.
3. Select a proper input source.
No monitoring
signal
1. Power supply not connected;
2. Bad contact between the power plug
and the receptacle;
3. The power of the receptacle is off.