8. Help

 

 

 

 

Problem

Cause & Solution

The printing quality is poor.

L If documents can be copied properly, the unit is working normally. The other

 

party may have sent a faint document or there may be something wrong

 

with the other party’s machine. Ask them to send a clearer copy of the

 

document or to check their fax machine.

 

L Some paper has instructions recommending which side to print on. Try

 

turning the paper over.

 

L You may have used paper with a cotton and/or fibre content that is over

 

20%, such as letterhead or resume paper.

 

L The remaining toner is low. Replace the toner cartridge (page 53).

 

L To check the drum life and quality, please print the printer test list (page 63).

 

If printing quality is still poor, replace the toner cartridge and drum unit.

 

L The toner save mode is ON (feature #79 on page 45).

 

L The glass or rollers are dirty with correction fluid, etc. Clean them (page 60).

 

Please do not insert a document before correction fluid has dried

 

completely.

 

 

When an extension telephone

L You must set remote fax activation to ON (feature #41 on page 43)

is connected, I cannot receive

beforehand.

documents by pressing

L Press {*}{*}{*}{9} firmly.

{*}{*}{*}{9}.

L You may have changed the remote fax activation code from

 

{*}{*}{*}{9} (default setting). Verify the remote fax activation code

 

(feature #41 on page 43).

 

L The memory is full of received documents due to a lack of recording paper

 

or a recording paper jam. Install paper (page 14) or clear the jammed paper

 

(page 56).

 

 

The other party complains

L The memory is full of received documents due to a lack of recording paper

that they cannot send a

or a recording paper jam. Install paper (page 14) or clear the jammed paper

document.

(page 56).

 

L The unit is not in FAX ONLY mode. Press {AUTO ANSWER} repeatedly to

 

turn ON the {AUTO ANSWER} indicator.

 

 

I cannot select the desired

L If you want to set FAX ONLY mode:

receiving mode.

– press {AUTO ANSWER} repeatedly to turn ON the {AUTO ANSWER}

 

indicator.

 

L If you want to set TEL mode or TEL/FAX mode:

 

– select the desired mode using feature #73 (page 44), and press {AUTO

 

ANSWER} repeatedly to turn OFF the {AUTO ANSWER} indicator.

 

L The Distinctive Ring of feature #31 is activated (page 37).

 

 

 

 

8.3.5 Copying

 

 

 

Problem

Cause & Solution

The unit will not make a copy.

L You cannot make a copy during programming. Make the copy after

 

programming.

 

L The document was not fed into the unit properly. Re-insert the document.

 

L Recording paper is not installed or the unit has run out of paper. Install

 

paper (page 14).

 

 

A black line, a white line or

L The glass or rollers are dirty with correction fluid, etc. Clean them (page 60).

smudge appears on the

Please do not insert a document before correction fluid has dried

copied document.

completely.

 

 

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Image 53
Panasonic KX-FL313HK operating instructions Copying