8. Help
Problem | Cause & Solution |
|
The printing quality is poor. | Original | Copy |
ABC
LSome paper has instructions recommending which side to print on. Try
turning the paper over.
LYou may have used paper with a cotton and/or fibre content that is over 20%, such as letterhead or resume paper.
LThe remaining toner is low. Replace the toner cartridge (page 53).
LTo check the drum life and quality, please print the printer test list (page 63). If printing quality is still poor, replace the toner cartridge and drum unit.
LThe toner save mode of feature #79 is ON (page 45).
LThe original document is too dark or too light. Change the scan contrast (feature #58 on page 44) to “LIGHT” or “DARKER”, and try again.
8.3.6Using an answering machine
Problem | Cause & Solution |
I cannot receive documents | L Your greeting message on the answering machine is too long. Shorten the |
automatically. | message. Record a message up to 10 seconds long. |
| L The answering machine rings too many times. Set to 1 or 2 rings. |
|
|
I cannot receive voice | L Check if the answering machine is turned ON and connected to the fax |
messages. | machine properly (page 35). |
| L Set the number of rings on the answering machine to 1 or 2. |
|
|
I pressed the remote access | L The code may include “#” which is used for certain features provided by |
code to access the answering | telephone companies. Change the code on the answering machine to |
machine remotely, but the line | another number which does not include “#”. |
was disconnected. |
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|
Callers complain that they | L There is no room left in memory of your answering machine to record voice |
cannot send a document. | messages. See the operating instructions of the answering machine and |
| erase unnecessary messages. |
| L You set the answering machine to only give a greeting message. |
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8.3.7 If a power failure occurs
LThe unit will not function.
LThe unit is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.
LFax transmission and reception will be interrupted.
LAny sending documents stored in the memory or any documents during reception will be lost. When power is restored, a power down report will be printed out stating which contents in the memory have been erased.
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