8. Help

 

 

Problem

Cause & Solution

The printing quality is

L If documents can be copied properly, the unit is working normally.

poor.

The other party may have sent a faint document or there may be

 

something wrong with the other party’s machine. Ask them to send

 

a clearer copy of the document or to check their fax machine.

 

L Some paper has instructions recommending which side to print on.

 

Try turning the paper over.

 

L You may have used paper with a cotton and/or fiber content that is

 

over 20%, such as letterhead or resume paper.

 

L The remaining toner is low. Replace the toner cartridge (page 61).

 

L We recommend you replace the drum unit every fourth time you

 

replace the toner cartridge (page 61). To check the drum life and

 

quality, please print the printer test list (page 72).

 

L The toner save mode is ON (feature #79 on page 51).

 

 

The other party complains

L The memory is full of received documents due to a lack of

that they cannot send a

recording paper or a recording paper jam. Install paper (page 16)

document.

or clear the jammed paper (page 64).

 

L The unit is not in FAX ONLY mode. Press {AUTO ANSWER}

 

repeatedly to turn ON the {AUTO ANSWER} light.

 

 

I cannot select the desired

L If you want to set FAX ONLY mode:

receiving mode.

– press {AUTO ANSWER} repeatedly to turn ON the {AUTO

 

ANSWER} light.

 

L If you want to set TEL mode:

 

– press {AUTO ANSWER} repeatedly to turn OFF the {AUTO

 

ANSWER} light.

 

L The Distinctive Ring of feature #31 is activated (page 44).

 

 

8.3.5 Copying

 

 

 

Problem

Cause & Solution

The unit will not make a

L You cannot make a copy during programming. Make the copy after

copy.

programming.

 

L The document was not fed into the unit properly. Re-insert the

 

document.

 

L Recording paper is not installed or the unit has run out of paper.

 

Install paper (page 16).

 

 

A black line, a white line or

L The glass or rollers are dirty with correction fluid, etc. Clean them

smudge appears on the

(page 67). Please do not insert a document before correction fluid

copied document.

has dried completely.

 

 

For Fax Advantage assistance, call 1-800-435-7329.

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Image 61
Panasonic KX-FL611 manual Copying