When a function does not work, check here

8. Help

8.3 When a function does not work, check here

Problem	Cause & Solution
I cannot hear a dial tone.	L If you use a splitter to connect the unit, remove the splitter and
	connect the unit to the wall jack directly. If the unit operates
	properly, check the splitter.
	L Disconnect the unit from the telephone line and connect a known
	working telephone. If the working telephone operates properly,
	contact our service personnel to have the unit repaired. If the
	working telephone does not operate properly, contact your
	telephone company.
	L The power cord or telephone line cord is not connected. Check the
	connections.
	L If you connected the fax machine through a computer modem,
	connect the fax machine directly to a telephone line jack.

I cannot make calls.	L The dialing mode setting may be wrong. Change the setting.
	(feature #13 on page 49).

The unit does not ring.	L The ringer volume is turned OFF. Adjust it (page 27).

8.3.2 General

Problem	Cause & Solution
The other party complains	L FAX ONLY mode is set. Tell the other party the number is only used
they only hear a fax tone	for faxes.
and cannot talk.	L Change to TEL mode by pressing {AUTO ANSWER}.
	L If you use a Distinctive Ring service, make sure you have set the
	same ring pattern assigned by the telephone company (page 44).

The {REDIAL/PAUSE}	L If this button is pressed during dialing, a pause will be inserted. If
button does not function	pressed immediately after a dial tone is obtained, the last number
properly.	dialed will be redialed.

The receiving mode does	L The Distinctive Ring is set (feature #31 on page 44).
not function properly.

During programming, I	L All or part of the number is the same. Change the number: feature
cannot enter the code or	#12 (page 49) and #41 (page 50).
ID number.

The unit beeps.	L Recording paper has run out. Press {STOP} to stop the beeps and
	install paper.

Whenever I try to retrieve	L You are probably entering {*} {#} {9}. This is the default setting
my voice mail messages, I	for the fax activation code. If you use a voice mail service, turn the
am interrupted by the fax	fax activation feature OFF or reprogram the activation code
tone.	(feature #41 on page 50).

For Fax Advantage assistance, call 1-800-435-7329.