8. Help
Problem | Cause & Solution |
|
The printing quality is | Original | Copy |
poor. |
|
|
A B C
LSome paper has instructions recommending which side to print on. Try turning the paper over.
LYou may have used paper with a cotton and/or fibre content that is
over 20%, such as letterhead or resume paper.
LThe remaining toner is low. Replace the toner cartridge (page 52). L We recommend you replace the drum unit every fourth time you
replace the toner cartridge (page 52). To check the drum life and quality, please print the printer test list (page 60).
L The toner save mode of feature #79 is ON (page 43).
8.3.6Using an answering machine
Problem | Cause & Solution |
I cannot receive | L Your greeting message on the answering machine is too long. |
documents automatically. | Shorten the message. Record a message up to 10 seconds long. |
| L The answering machine rings too many times. Set to 1 or 2 rings. |
|
|
I cannot receive voice | L Check if the answering machine is turned ON and connected to the |
messages. | fax machine properly (page 34). |
| L Set the number of rings on the answering machine to 1 or 2. |
|
|
I cannot retrieve recorded | L You did not program your remote access code into your fax |
voice messages on the | machine correctly. Program the same code that is programmed on |
answering machine from | the answering machine on the fax machine with feature #12 (page |
a remote location. | 40). |
|
|
I pressed the remote | L The code may include “#” which is used for certain features |
access code to access the | provided by telephone companies. Change the code on the |
answering machine | answering machine to another number which does not include “#”. |
remotely, but the line was | Also change the code of the fax machine with feature #12 (page |
disconnected. | 40). |
|
|
Callers complain that they | L Your answering machine has run out of recording tape. Rewind the |
cannot send a document. | tape to record messages. |
LYou set the answering machine to only give a greeting message.
8.3.7If a power failure occurs
LThe unit will not function.
LThe unit is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.
LFax transmission and reception will be interrupted.
LIf any fax documents are stored in the memory, they will be lost. When power is restored, a power down report will be printed stating which documents in memory have been erased.
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