| 8. Help |
8.3.3 Fax – sending |
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Problem | Cause & Solution |
I cannot send documents. | L The telephone line cord is connected to the [EXT] jack on the unit. |
| Connect to the [LINE] jack (page 15). |
| L The other party’s fax machine is busy or has run out of recording |
| paper. Try again. |
| L The other party’s machine is not a fax machine. Check with the |
| other party. |
| L The other party’s fax machine failed to answer the fax |
| automatically. Send the fax manually (page 27). |
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I cannot send a fax | L Use the overseas transmission mode (feature #23 on page 41). |
overseas. | L Add two pauses at the end of the telephone number or dial |
| manually. |
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The other party complains | L If your line has special telephone services such as call waiting, the |
that letters on their | service may have been activated during fax transmission. Connect |
received document are | the unit to a line that does not have these services. |
distorted or not clear. | L Another telephone on the same line is off the hook. Hang up the |
| extension telephone and try again. |
| L Try copying the document. If the copied image is clear, there may |
| be something wrong with the other party’s machine. |
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The other party complains | L The glass or rollers are dirty with correction fluid, etc. Clean them |
that black lines, white | (page 58). Please do not insert a document before correction fluid |
lines or smudges appear | has dried completely. |
on their received |
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document. |
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8.3.4 Fax – receiving |
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Problem | Cause & Solution |
I cannot receive | L The telephone line cord is connected to the [EXT] jack on the unit. |
documents. | Connect to the [LINE] jack (page 15). |
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I cannot receive | L The receiving mode is set to TEL mode. Set to FAX ONLY mode |
documents automatically. | (page 33) or TEL/FAX mode (page 33). |
| L The time taken to answer the call is too long. Decrease the number |
| of rings before the unit answers a call (feature #06 on page 40 and |
| #78 on page 43). |
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The display shows | L The incoming call is not a fax. Change the receiving mode to TEL |
“CONNECTING.....”, but | mode or TEL/FAX mode (page 33). |
faxes are not received. |
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A blank sheet is ejected. | L The other party placed the document in their fax machine the |
| wrong way. Check with the other party. |
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