Troubleshooting

Issue

Solution and Care

See

Page

 

 

The USB flash memory device,

The USB flash memory device, SD memory card, or printer is not

 

SD memory card, or printer is not

supported by this unit.

 

recognized.

For information regarding available USB flash memory devices,

 

SD memory cards, and printers, refer to the following site:

 

 

 

http://panasonic.co.jp/pcc/products/en/eboard/

 

 

ub-5838c_info.htm

 

 

Confirm that the USB cable is properly connecting the printer and

20

 

the unit, or put the unit into standby mode.

 

 

 

 

 

 

The USB flash memory device or printer is connected via a USB

 

 

hub.

 

Do not connect via a USB hub.

 

 

 

 

It takes a long time for the unit to

The USB flash memory device has not been used since it was

 

recognize the USB flash memory

formatted using FAT32.

device.

Once a file has been written, subsequent operations will be

 

 

performed much more quickly.

 

 

 

 

When images are saved, they

Images saved as JPEG are rotated 90 degrees.

 

are rotated 90 degrees.

Use graphic software to rotate the image back to the position it

 

was displayed on the screen.

 

The computer does not

Confirm that the USB cable is properly connected on both sides or

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recognize this unit.

put the unit into standby mode.

 

 

This unit is connected via a USB hub.

 

Do not connect via a USB hub.

 

 

 

 

 

The image file is not displayed

Open the Removable Disk displayed on the computer screen, and

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after copying to a computer.

click [Refresh] from the [View] in the Windows Explorer window.

 

 

 

 

When the unit’s power is turned

The battery is drained.

 

on, the time set-up screen is

Change the battery, then set time.

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displayed.

 

 

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Panasonic UB-5838C, UB-5338C operating instructions Troubleshooting