Troubleshooting
To identify error message that are displayed on the control panel, refer to “Error Codes” on page 33.
The following table lists solutions to problems that you may have concerning this unit as well as tips in avoiding these problems in the future.
If problems still persist, call your dealer.
Issue | Solution and Care | See | |
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The power switch is on but the | Confirm that the power plug is securely plugged in. | – | |
display is off. | (If the display still does not light, turn the power off and back on.) | ||
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It is difficult to erase text/ | • Wipe the screen film with a water |
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diagrams written on the screen | thoroughly wrung. |
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film. | • Write letters and lines slowly. Letters and lines written fast cannot | – | |
| be erased as easily. | ||
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| • Erase text/diagrams after the ink has dried completely. |
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| • Do not use cleaners that contain a surface active agent. |
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Some text or certain parts of a | The letter is written outside the scannable area. | 12 | |
diagram cannot be scanned. | Write the letters inside the scannable area. | ||
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The scanned image is blank, thin | The writing on the screen is too thin or light. | – | |
or blurred. | Make thicker, darker lines or use a new marker. | ||
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Black or white lines appear on | The unit is in strong sunlight or strong lighting. |
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the scanned image, or the | Change the location of the unit or block the light. | – | |
scanned image is dark or blank. |
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The screen does not advance | There is no destination for scanned images. |
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when the Start/Stop or Advance | Set a USB flash memory device or SD memory card, or connect | 17 | |
Key is pressed. | a printer or a computer. |
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| Static electricity was generated when the screen film was wiped. | – | |
| Turn off the power and slowly move the screen by hand. | ||
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Printed images are thin or blank. | Perform the Test Print feature. |
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| If the problem still occurs: |
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| • The ink of the print cartridge is empty. |
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| Change the print cartridge with a new one referring to the | 28 | |
| manual of the printer. |
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| • The nozzle of the print cartridge is dirty. |
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| Clean the nozzle according to the manual of the printer. |
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When the scanned image is | Adjust the alignment of the printer according to the manual of the |
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printed, colors are shifted or | printer. | – | |
blurred. |
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The scanned image cannot be | A USB flash memory device or SD memory card is connected. | 17 | |
printed with an external printer. | Remove the USB flash memory device or SD memory card. | ||
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Help
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