Tr o u b l e s h o o t i n g
This section helps you correct some problems that may occur.
Problem | Action |
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|
Error message appears | Turn off the printer, wait fifteen seconds and |
during startup. | then turn on the printer. Call Technical |
| Support if the error message reappears. |
Does not print. | Check supply. |
| Check ribbon. |
| Send a corrected format and batch packet. |
|
|
Does not feed. | Set wide/narrow knobs correctly. |
|
|
Partially printed data. | Clean the printhead. |
| Send a corrected format packet. |
|
|
Printing shadows or | Clean the printhead. |
smears. | Change supply. |
| |
| Check ribbon. |
|
|
Light printing. | Change supply. |
| Adjust the print contrast. |
| Check wide/narrow knobs. |
| Check ribbon. |
Heavy printing. | Clean the printhead. |
| Change supply. |
| Adjust the print contrast. |
| Check wide/narrow knobs. |
| Check ribbon. |
Voids in printing. | Clean the printhead. |
| Change supply type. |
| Check ribbon. |
Serial bar codes do not | Leave printhead unlatched when not in use. |
scan. | Use a print speed of 2.5 IPS. |
| |
| Adjust the print contrast. |
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