Pelco CM9700MDD-EVS manual Troubleshooting, Problem Possible Causes Suggested Remedy

Troubleshooting

If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 or 1-559-292-1981 for assistance.

Access the properties window for the CM9700MDD-EVS unit on the WS5050 Endura workstation (refer to the WS5000 operation manual). Then note the following before calling Pelco:

•Unit serial number: located on the Properties window and on the product label

•Unit firmware version: located on the Advanced Properties window, listed for “DecoderApp”

Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel.

Exchange the defective unit and return it for repair.

Table G. Troubleshooting the CM9700MDD-EVS

Problem	Possible Causes	Suggested Remedy
No video on monitor	Power turned off	Check that the monitor is switched on and the
		CM9700MDD-EVS power indicator is lit.
	Faulty cable connections	Check all leads, plugs, contacts, and connections.
	Defective camera	Connect local monitor and check camera function.
	Defective encoder	Check camera on a different encoder.
	Network connectivity issues	Contact your network administrator.
The unit is not ready for operation after	Voltage failure during programming of	Replace the device and have it checked by Pelco.
firmware upload	update file
No tie line	Programming or data connection to the	Check the wiring between the CM9700-CC1 and the
	CM9700-CC1	CM9700MDD-EVS.
		Check the CM9700MDD-EVS configuration in the
		CM9700-MGR.
No audio transmission to receiver	Defective hardware	Check functioning of all connected video devices.
	Connection in use by another receiver	Wait until the connection is free and try again.
	Faulty cable connection	Check all cable connections and ensure all plugs are
		properly plugged in.

50 C1570M-C (5/06)