Philips 42PFL7803D Troubleshooting, EN-46, Symptoms, Possible cause, What should you do

11. Troubleshooting

D Note: Before calling Customer Service, refer to the troubleshooting topic below which may help address and resolve your problem.

Symptoms	Possible cause	What should you do
No power or	The TV is not	1. Press . at the right side of the TV, or press . on the
indicator light.	connected to the	remote control.
	power.	2. Ensure the power cord is connected tightly to the TV
		power connector and to the mains socket outlet.
		3. Connect the TV to a different mains socket outlet.
Error message on	High-Bandwidth	1. Ensure that your HDMI cable is certified.
the screen with	Digital Content	2. Press SOURCE on the remote control to switch to
HDMI connection.	Protection (HDCP)	another source and then switch back to the HDMI source.
	authentication fail.
		3. Reset the accessory device and the TV.
		Turn on the TV
		Select the HDMI channel
		Turn on the accessory device
No sound is	Incorrect HDMI	1. Connect a DVI-HDMI cable to the correct HDMI port
detected from the	port is connected.	on the TV.
PC.	Audio cable is not	2. Connect an audio cable to the DVI AUDIO IN port on
	connected.	the TV.
		3. Press SOURCE on the remote control, and select any
		one of the HDMI sources.
TV does not	Batteries are	1. Ensure the indicator light on the TV blinks when the
respond to the	installed incorrectly,	remote control buttons are pressed.
remote control.	or low battery	2. Ensure that you are using the remote control supplied
	power.	with the TV.
		3. Ensure that the batteries of the remote control are
		inserted according to the illustration on the remote
		control and that the batteries are new.
The picture is	Broadcast video	1. Press Í or Æ on the remote control to select the best
distorted. It is	format.	picture format.
stretched out, has
		2. For certain accessory devices, the picture format has to
short, fat, black bars
		be set in the accessory device itself.
on the side or top.

EN-46