Philips 42PFL7803D Troubleshooting, EN-46, Symptoms, Possible cause, What should you do

Models: 52PFL7803D 42PFL7803D

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11. Troubleshooting

11. Troubleshooting

D Note: Before calling Customer Service, refer to the troubleshooting topic below which may help address and resolve your problem.

Symptoms

Possible cause

What should you do

No power or

The TV is not

1. Press . at the right side of the TV, or press . on the

indicator light.

connected to the

remote control.

 

power.

2. Ensure the power cord is connected tightly to the TV

 

 

 

 

power connector and to the mains socket outlet.

 

 

3. Connect the TV to a different mains socket outlet.

Error message on

High-Bandwidth

1. Ensure that your HDMI cable is certified.

the screen with

Digital Content

2. Press SOURCE on the remote control to switch to

HDMI connection.

Protection (HDCP)

another source and then switch back to the HDMI source.

 

authentication fail.

 

 

3. Reset the accessory device and the TV.

 

 

 

 

Turn on the TV

 

 

Select the HDMI channel

 

 

Turn on the accessory device

No sound is

Incorrect HDMI

1. Connect a DVI-HDMI cable to the correct HDMI port

detected from the

port is connected.

on the TV.

PC.

Audio cable is not

2. Connect an audio cable to the DVI AUDIO IN port on

 

connected.

the TV.

 

 

3. Press SOURCE on the remote control, and select any

 

 

one of the HDMI sources.

TV does not

Batteries are

1. Ensure the indicator light on the TV blinks when the

respond to the

installed incorrectly,

remote control buttons are pressed.

remote control.

or low battery

2. Ensure that you are using the remote control supplied

 

power.

with the TV.

 

 

3. Ensure that the batteries of the remote control are

 

 

inserted according to the illustration on the remote

 

 

control and that the batteries are new.

The picture is

Broadcast video

1. Press Í or Æ on the remote control to select the best

distorted. It is

format.

picture format.

stretched out, has

 

 

 

2. For certain accessory devices, the picture format has to

short, fat, black bars

 

 

be set in the accessory device itself.

on the side or top.

 

 

 

EN-46

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Philips 42PFL7803D, 52PFL7803D user manual Troubleshooting, EN-46, Symptoms, Possible cause, What should you do