PictureTel III ISA manual Windows 95 Windows NT Troubleshooting, Checklist

WINDOWS 95 AND

5 WINDOWS NT

TROUBLESHOOTING

This chapter explains how to isolate and solve problems that may occur when you install the 3C509B NIC in a PC running Windows 95 or Windows NT.

Checklist

If you experience problems installing the NIC, first check these items:

■Check the NIC LED, as described in “Link LED” in Chapter 1.

■Check the connectors. Examine the cable for obvious signs of damage, wear, or crimping. Substitute a known working cable.

■Check whether the NIC software is correctly installed. Refer to Chapter 2 and Chapter 3.

If the problem persists, go to related procedures in this chapter or refer to Appendix D, “Technical Support.”

Resolving Hardware Conflicts in Windows 95 and Windows NT

Follow these steps to resolve hardware resource conflicts (I/O base address or interrupt request level) if your PC is running either Windows 95 or Windows NT.

1From the Start menu, select Help. The Help window is displayed.

2Select the Contents tab, and then select Troubleshooting.

3Double-clickIf you have a hardware conflict.

4Click Start the Conflict Troubleshooter and follow the instructions.