Troubleshooting wireless print servers

Unable to communicate during initial setup

If you use wireless communications to set up the print server, verify the following:

Your wireless computer is configured to match the default wireless network settings on the HP Jetdirect print server:

Communication Mode: Ad Hoc

Network Name (SSID): hpsetup

Encryption (WEP): <Disabled>

NOTE: The network name (SSID) is case-sensitive. Be sure to specify “hpsetup” using lowercase characters.

The HP Jetdirect print server is turned on and operating properly (print the configuration page).

You are within range of the HP Jetdirect print server.

There are fewer than six devices total on the ad hoc network (with SSID “hpsetup”).

There is no access point in the vicinity that is configured with an SSID of “hpsetup”.

Multiple print servers are not being configured at the same time. If there are multiple print servers, turn all off except the one you want to configure.

Unable to communicate after initial setup

If you have successfully configured the HP Jetdirect wireless print server with a network connection to your network, but your network computers are unable to communicate with the printer (including a ping command), try the following:

Print an HP Jetdirect configuration page and verify all configuration settings for your network. Common errors include incorrect entries for the following items:

Communication Mode (Ad Hoc or Infrastructure)

Network Name (SSID), which is case-sensitive

Authentication method

Encryption type, encryption key entries, or the specified transmit key

IP address

Basic service set identifier (BSSID), which distinguishes one wireless LAN from another even though they have the same SSID

Verify that the printer is within range of the network. See “Improving reception and performance on page 134” in this chapter.

Use a wireless PC and its utilities to confirm the signal strength at the printer's location. The detected signal strength should be similar for the print server, as indicated on the HP Jetdirect configuration page.

132 Chapter 7 Troubleshoot the HP Jetdirect print server

Page 142
Image 142
HP ew2500 802.11b/g Print Server manual Troubleshooting wireless print servers, Unable to communicate during initial setup

ew2500 802.11b/g Print Server specifications

The HP ew2500 802.11b/g Print Server is a versatile printing solution designed to streamline the printing process within a wireless network environment. Specifically geared towards small to medium-sized offices, this print server provides seamless integration for various printers and enhances accessibility across multiple devices.

One of the main features of the HP ew2500 is its adherence to the 802.11b/g wireless standards, offering high-speed wireless connectivity with a maximum data rate of up to 54 Mbps. This ensures efficient data transmission, allowing users to print from anywhere within the wireless range without the hassle of tangled cables or limited port access. The print server supports both infrastructure and ad-hoc wireless networking modes, making it flexible for diverse networking environments.

Another notable characteristic of the ew2500 is its compatibility with various printer types, including inkjet, laser, and all-in-one printers. This compatibility is essential for organizations that utilize different printer brands and models, facilitating a centralized printing solution. Additionally, the server is equipped with an Ethernet port, providing the option for wired connectivity, which can be beneficial for situations where wireless performance might be compromised.

The HP ew2500 is designed with user-friendly features. The easy setup process allows users to configure the server using a straightforward web interface, which can be accessed from any network-enabled device. This simplicity reduces the time required for installation and eliminates the need for extensive technical knowledge.

Security is another critical aspect of the HP ew2500's functionality. The print server supports robust encryption protocols, including WEP and WPA, ensuring that data transmitted over the network remains secure from unauthorized access. This feature is particularly important in office environments where sensitive information may be printed frequently.

Overall, the HP ew2500 802.11b/g Print Server is an efficient and reliable solution for enabling wireless printing capabilities in a business setting. Its combination of high-speed wireless connectivity, broad printer compatibility, user-friendly setup, and essential security features makes it an excellent choice for organizations looking to enhance their printing infrastructure. Whether in an office or a home environment, the ew2500 provides the functionality and convenience necessary to meet modern printing demands efficiently.