7Troubleshoot the HP Jetdirect print server

This chapter describes how to diagnose and correct problems associated with the HP Jetdirect print server.

A flowchart guides you to the correct procedures for troubleshooting the following:

Printer problems

HP Jetdirect hardware installation and connection problems

Network-related problems

To troubleshoot your HP Jetdirect print server, have the following items available:

HP Jetdirect configuration page (see HP Jetdirect configuration pages on page 135)

Printer configuration or diagnostic page

Documentation provided with your printer

Documentation provided with your HP Jetdirect print server

Diagnostics tools and utilities provided with your network software, such as Novell NetWare utilities, TCP/IP utilities, or network printer management applications, such as HP Web Jetadmin.

NOTE: For frequently asked questions about installing and configuring HP Jetdirect print servers, search for your product at www.hp.com/support/net_printing.

Reset to factory defaults

Use the following procedures to reset parameters on the HP Jetdirect print server to factory default values.

CAUTION: A cold reset clears all data from memory and resets all values to their factory defaults. Before proceeding, print an HP Jetdirect configuration page.

An HP Jetdirect X.509v3 certificate is saved after a cold reset. However, a CA certificate installed to validate a network authentication server is not saved.

A reset can affect user-specified printer settings. Network clients can lose their connection to the printer.

HP Jetdirect External Print Servers

Hold down the Test button on the print server while connecting the power cord.

HP LaserJet Printer with Internal EIO Print Server

Reset to factory defaults 125

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HP ew2500 802.11b/g Print Server manual Troubleshoot the HP Jetdirect print server, Reset to factory defaults

ew2500 802.11b/g Print Server specifications

The HP ew2500 802.11b/g Print Server is a versatile printing solution designed to streamline the printing process within a wireless network environment. Specifically geared towards small to medium-sized offices, this print server provides seamless integration for various printers and enhances accessibility across multiple devices.

One of the main features of the HP ew2500 is its adherence to the 802.11b/g wireless standards, offering high-speed wireless connectivity with a maximum data rate of up to 54 Mbps. This ensures efficient data transmission, allowing users to print from anywhere within the wireless range without the hassle of tangled cables or limited port access. The print server supports both infrastructure and ad-hoc wireless networking modes, making it flexible for diverse networking environments.

Another notable characteristic of the ew2500 is its compatibility with various printer types, including inkjet, laser, and all-in-one printers. This compatibility is essential for organizations that utilize different printer brands and models, facilitating a centralized printing solution. Additionally, the server is equipped with an Ethernet port, providing the option for wired connectivity, which can be beneficial for situations where wireless performance might be compromised.

The HP ew2500 is designed with user-friendly features. The easy setup process allows users to configure the server using a straightforward web interface, which can be accessed from any network-enabled device. This simplicity reduces the time required for installation and eliminates the need for extensive technical knowledge.

Security is another critical aspect of the HP ew2500's functionality. The print server supports robust encryption protocols, including WEP and WPA, ensuring that data transmitted over the network remains secure from unauthorized access. This feature is particularly important in office environments where sensitive information may be printed frequently.

Overall, the HP ew2500 802.11b/g Print Server is an efficient and reliable solution for enabling wireless printing capabilities in a business setting. Its combination of high-speed wireless connectivity, broad printer compatibility, user-friendly setup, and essential security features makes it an excellent choice for organizations looking to enhance their printing infrastructure. Whether in an office or a home environment, the ew2500 provides the functionality and convenience necessary to meet modern printing demands efficiently.