HP ew2500 802.11b/g Print Server manual Telnet IP address port

connection to your network. Do this using an isolated LAN, or through a direct computer-to-printer connection using a cross-over cable.

5.Have any software applications been added to the network?

Make sure the applications are compatible, installed correctly, and use the correct printer drivers.

6.Can other users print?

The problem might be workstation-specific. Check the workstation network drivers, printer drivers, and redirection (capture in Novell NetWare).

7.If other users can print, are they using the same network operating system? Check your system for proper network operating system setup.

8.Is your protocol enabled on the HP Jetdirect print server?

Check the status of the network protocols on the HP Jetdirect configuration page. See HP Jetdirect configuration pages on page 135 for information on the configuration page. (On TCP/IP networks, you can also use the HP Embedded Web Server to check status of other protocols. See HP Embedded Web Server (V.40.xx) on page 64)

9.Is there an error message in the protocol's section on the HP Jetdirect configuration page? See HP Jetdirect configuration pages on page 135 for a list of error messages.

10.If you are on a TCP/IP network, can you use Telnet to print directly to the printer? To print directly, use the following Telnet command:

telnet <IP address> <port>

In the example, <IP address> is the IPv4 address assigned to the HP Jetdirect print server and <port> is 9100, the default printing port of the print server.

In the Telnet session, type in data and press Enter. The data should print to the printer (a manual form feed might be required).

11.Does the printer appear in HP Web Jetadmin or other management application?

●Verify network and HP Jetdirect settings on the HP Jetdirect configuration page. See

HP Jetdirect configuration pages on page 135 for information on the configuration page.

●Confirm the network settings for the printer using the printer control panel (for printers with control panels).

●See the troubleshooting section in the online help included with the HP Web Jetadmin software.

12.On supported systems, does the printer respond to HP Web Jetadmin?

●Verify network and HP Jetdirect settings on the configuration page. See HP Jetdirect configuration pages on page 135 for information on the configuration page.

●Confirm the network settings for the printer using the printer control panel (for printers with control panels).

●See the troubleshooting section in the online help included with the HP Web Jetadmin software.

General troubleshooting 131