A break in communications can result from a disruption in the network connection or the server going down. If your printer has an Auto Continue feature that is disabled or off, press the appropriate key (Start or Pause/Resume, for example) on the printer after the communications problem is solved to place the printer back online. On some printers, turn on the Auto Continue feature to force the printer to reconnect without intervention. (This does not solve the disconnect problem.)

4.Does an initializing (for example, INIT) message appear on the display?

This is a normal message. Wait about 3 minutes for the message to clear, or another message to appear. If another message appears, see the printer's documentation and configuration pages for additional information.

5.Does a message other than READY or the messages listed in this section appear on the display?

See your printer documentation for a complete list of control panel messages and corrective actions.

Procedure 4: Resolve printer network communication problems

To verify that the printer is communicating with the network, use the following steps: (This information assumes you have already printed an HP Jetdirect configuration page.)

1.Are there any connection problems between the workstation or file server and the HP Jetdirect print server?

Verify network cabling, connections, and router configurations. Verify that network cable lengths meet network specifications.

For wireless print servers, verify that the wireless network parameters are set correctly.

2.Are your network cables connected properly?

Verify that the printer is attached to the network through the appropriate HP Jetdirect print server port and cable. Check each cable connection to make sure it is secure and in the right place. If the problem continues, try a different cable or network port on the hub or switch.

3.For 10/100/1000Base-T print servers, is auto-negotiation properly configured? For applicable HP Jetdirect print servers, auto-negotiation is configured through the HP Jetdirect menu, using the printer's control panel. Auto-negotiation is the factory default setting.

For proper operation, the link speed and communication mode on the print server must match the network.

Depending on the print server and printer/MFP device, indicator lights can identify the link speed used. If LEDs are used, verify that either the 10 Mbps, 100 Mbps, or 1000 Mbps link speed light is on. If all link indicators are off, then a proper link is not established.

The configuration page also contains the port configuration and auto-negotiation settings on the print server. Print and view the configuration page to verify proper settings.

4.If the print server is connected to an 802.1X network, is it properly configured for EAP/802.1X operation?

The network must support the EAP method configured for use on the print server.

Verify the configuration of the network's 802.1X port. If it does not allow guest or temporary access, you might need to pre-configure the HP Jetdirect print server for 802.1X operation before

130 Chapter 7 Troubleshoot the HP Jetdirect print server

Page 139 Page 141
Page 140
Image 140
HP ew2500 802.11b/g Print Server manual Procedure 4 Resolve printer network communication problems
Page 139 Page 141

ew2500 802.11b/g Print Server specifications

The HP ew2500 802.11b/g Print Server is a versatile printing solution designed to streamline the printing process within a wireless network environment. Specifically geared towards small to medium-sized offices, this print server provides seamless integration for various printers and enhances accessibility across multiple devices.

One of the main features of the HP ew2500 is its adherence to the 802.11b/g wireless standards, offering high-speed wireless connectivity with a maximum data rate of up to 54 Mbps. This ensures efficient data transmission, allowing users to print from anywhere within the wireless range without the hassle of tangled cables or limited port access. The print server supports both infrastructure and ad-hoc wireless networking modes, making it flexible for diverse networking environments.

Another notable characteristic of the ew2500 is its compatibility with various printer types, including inkjet, laser, and all-in-one printers. This compatibility is essential for organizations that utilize different printer brands and models, facilitating a centralized printing solution. Additionally, the server is equipped with an Ethernet port, providing the option for wired connectivity, which can be beneficial for situations where wireless performance might be compromised.

The HP ew2500 is designed with user-friendly features. The easy setup process allows users to configure the server using a straightforward web interface, which can be accessed from any network-enabled device. This simplicity reduces the time required for installation and eliminates the need for extensive technical knowledge.

Security is another critical aspect of the HP ew2500's functionality. The print server supports robust encryption protocols, including WEP and WPA, ensuring that data transmitted over the network remains secure from unauthorized access. This feature is particularly important in office environments where sensitive information may be printed frequently.

Overall, the HP ew2500 802.11b/g Print Server is an efficient and reliable solution for enabling wireless printing capabilities in a business setting. Its combination of high-speed wireless connectivity, broad printer compatibility, user-friendly setup, and essential security features makes it an excellent choice for organizations looking to enhance their printing infrastructure. Whether in an office or a home environment, the ew2500 provides the functionality and convenience necessary to meet modern printing demands efficiently.
Top Page Image Contents