3
Troubleshooting the Polycom VVX 1500 D Phone
This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the Polycom VVX 1500 D phone in an H.323 environment. The phone can provide feedback in the form of
For detailed information on error messages, log files, testing the phone hardware and phone
This chapter presents phone issues, likely causes, and corrective actions for the Polycom VVX 1500 D phone in an H.323 environment. Issues are grouped as follows:
•Calling
•Polycom VVX 1500 D Display
•Upgrading the Polycom VVX 1500 D Phone
Review the latest Release Notes for the UC software for known problems and possible workarounds.
Calling
Symptom | Problem | Corrective Action |
|
|
|
The line icon shows an | The phone line is unregistered. | Verify that the appropriate configuration |
unregistered line icon. |
| parameters are set correctly. Verify that |
|
| the call server is functioning correctly. |
|
|
|
3 - 1
