Polycom 1725-16823-001 manual Polycom VVX 1500 D Display, Ences

Deployment Guide for the Polycom VVX 1500 D Phone

Symptom	Problem	Corrective Action
The Polycom VVX 1500 D	The Polycom VVX 1500 D	Verify that the appropriate configuration
selects a lower-quality codec	selects which audio/video codecs	parameters are set correctly. Check the
(H.261) when the called endpoint	to transmit based on the far-end	value of
also supports H.264 .	endpoint’s order of codecs in	voIpProt.SDP.answer.useLocalPrefer
	their supported list.	ences .
The user could not place a call.	The call was placed using the	Verify that the user isusing a line that is
	incorrect protocol.	registered to use the appropriate protocol.
		Do the following:
		1. Press the Menu key.
		2. Select Status > Lines and then
		select the line you used to make the
		call.
		The following figure shows three
		registered lines and the protocol used
		for each line.

Polycom VVX 1500 D Display

Symptom	Problem	Corrective Action
The time and date are flashing.	You have disconnected the	Do one of the following:
	phone from the network/LAN or	•	Reconnect the phone to the network.
	there is no SNTP server
		•	Disable the time and date display on
	configured.
			the phone per the instructions below.
		1.	Press the Menu key, and then select
			Settings > Basic > Preferences >
			Time & Date.
			The Time & Date screen displays.
			Scroll to Disable, and then press
			Select soft key.
		2.	Press the Menu key again to return to
			the idle screen.
			The idle screen no longer displays the
			time and date.

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