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Polycom 6000 manual Performing a Consultative Transfer, Performing a Blind Transfer

Models: 6000

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Polycom SoundStation IP 6000 Phone User Guide

Performing a Consultative Transfer

Perform a consultative transfer if you want to talk to the party to whom you are transferring the call. Or, you can choose not to talk to the party. In this case, you wait for the party’s ring-back sound, and then transfer the call.

To transfer a call:

1.During a call, press the Trnsfer soft key. The active call is placed on hold.

2.Place a call to the party to whom you want to transfer the call. See Placing Calls on page 3-2.

3.When you hear the ring-back sound, press the Trnsfer soft key. The transfer is complete.

If you want to talk privately to the person to whom you are transferring the call before the transfer is complete, wait until the person answers the call, talk to the person, and then press the Trnsfer soft key.

To cancel the transfer before the call connects, press the Cancel soft key.

Performing a Blind Transfer

When you use a blind transfer, you transfer a call without speaking to the party to whom you are transferring the call. The call is automatically transferred as soon as you dial the party’s number.

To perform a blind transfer:

1.During a call, press the Trnsfer soft key.

The following screen, with the Blind soft key, displays.

2.Press the Blind soft key, and then place a call to the party to whom you want to transfer the call. See Placing Calls on page 3-2.

(If you want to cancel the transfer before the call is placed, and return to the original call, press the Cancel soft key.)

The call automatically transfers to the party you specified.

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Polycom 6000 manual Performing a Consultative Transfer, Performing a Blind Transfer

Contents

IP 6000 Phone Limitation of Liability TrademarksDisclaimer Customer FeedbackFollowing sections have been updated Changes to This GuidePolycom SoundStation IP 6000 Phone User Guide Contents Using the Basic Features of Your Phone Using the Advanced Features of Your Phone Viii Your system administrator Getting Started with Your PhoneSetting Up the Phone Connecting Network and Power SourcesFoot Network Cable Power Insertion Cable Foot Network Cable Power Adapter Getting Started with Your Phone Features of the Phone Feature DescriptionAdjust the volume of the speaker and the ringer Far end of the call Understanding Line and Call Icons Icon Line or Call State DescriptionNavigating Menus and Entering Data To navigate menus and enter data, follow these tipsIf you want to Then do this More times Remotely with the Polycom Web Configuration Utility Configuration filesPhone user Configuring Basic Settings Customizing Your PhoneUpdating Preferences To update the time and date display To change the order of the time and date display Updating the Display Contrast Updating the BacklightYou can set how light or dark the screen appears Press , and then select Settings Basic Backlight Intensity Updating the Ring ToneSelecting a Ring Tone When the phone is in the idle state, press either or Adjusting the Speaker and Ringer VolumeUsing Call Lists During a call, press either orViewing Call Lists Managing Call ListsManaging Contacts Accessing Your Corporate Directory Viewing Your Local Contact DirectoryPress Corporate Directory search screen displaysAdding Contacts to Your Local Contact Directory You can enter a maximum of 32 charactersRequired. Enter the Contact phone number Polycom SoundStation IP 6000 Phone User Guide Adding Contacts from Call Lists Press the View soft key Your phone to your local Contact DirectoryEntry Contact screen displaysSearching for Contacts Search for a contact by entering specific search criteriaTo search for a contact in the Corporate Directory Updating Contacts in Your Local Contact Directory Deleting Contacts from Your Local Contact Directory Placing Calls to ContactsManaging Incoming Calls Distinguishing CallsRejecting Calls Diverting Calls Understanding Shared Lines Using the Basic Features of Your Phone About Calls Placing CallsPlacing Calls Using Speed Dials Dial soft keyMuting the Microphone Answering CallsEnding Active Calls Press Or the End Call soft keyRedialing Numbers Holding and Resuming CallsSetting Up Conferences Hosting Conference CallsWhile a call is on hold, press the Resume soft key ActiveConference screen displays Holding and Resuming Conferences Transferring Calls Splitting ConferencesEnding Conferences Performing a Consultative Transfer Performing a Blind TransferForwarding Calls Forwarding Calls StaticallyPolycom SoundStation IP 6000 Phone User Guide Forwarding Calls Dynamically Using Do Not Disturb Managing Speed Dial Entries Edit soft keyDelete an existing entry Using Voice Mail Press , and then select Features Messages Message CenterUsing the Advanced Features of Your Phone Using External Microphones with the Conference PhoneUsing Buddy Lists Updating Presence SettingsHandling Multiple Call Appearances Selecting Contacts to Monitor Select Features Presence Blocked List Features Presence Watcher ListBlocking Contacts from Viewing Your Status Using Your Blocked List to Unblock Contacts Using Instant Messaging Monitoring the Status of Contacts in Your Buddy ListManaging Instant Messages Press , and then select Features Messages Instant Messages Sending Instant MessagesBroadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk ModeYou’re automatically subscribed to it Broadcasting on Channel 1, the default channelWhen you finish your broadcast, do one of the following Press the Talk soft key to select a channel to broadcast onReceiving PTT Broadcasts Ending PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Receiving Pages Muting Pages Your personal phone settings no longer display Accessing Personal Phone Settings with User ProfilesSettings, even as you temporarily change work areas Passwords are preset at the factory to the numeralsLogging In and Out of a Phone Changing Your Login Password Placing Calls from Phones that are in the Logged Out StateAbout Your User Password Locking the PhoneOn the idle screen, press Then select Settings Basic Locking and Unlocking Your PhonePress the Lock soft key Your phone is locked Calling and Answering from a Locked Phone Polycom SoundStation IP 6000 Phone User Guide Troubleshooting Your Phone Symptom Problem Corrective Action Installation ConfigurationPower and Startup Status Network Ethernet. FromControls Access to Screens and Systems Lines Line Information. FromCalling Displays AudioSettings Basic Restart Phone Testing Phone HardwarePress , and then select Status Diagnostics Warnings Overall FunctioningPolycom SoundStation IP 6000 Phone User Guide Service Agreements Governing LawLimitations of Liability Polycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Modifications Installation InstructionsClass B Digital Device or Peripheral Plugs Acts as Disconnect DevicePolycom SoundStation IP 6000 Phone User Guide New Zealand Telepermit Safety, Compliance, and Disposal InformationRussian Compliance Australia Restriction of Hazardous Substances RoHSPolycom SoundStation IP 6000 Phone User Guide Safety Notices End-User License Agreement for Polycom Software Support Services Limitation of Liability Phone America Center DrSan Jose, CA Derech Em Hamoshavot P.O.B