Polycom SoundStation IP 6000 Phone User Guide

Installation Configuration

Symptom

Problem

Corrective Action

 

 

 

The display shows:

The phone installation

Verify that you have installed the phone

General configuration error

configuration is not supported.

and any components correctly:

Unsupported configuration

 

See Setting Up the Phone on page

Undo last configuration change

 

1-2.

 

 

Check that no more than two

 

 

microphones are installed.

 

 

Contact your system administrator.

 

 

 

Power and Startup

Symptom

Problem

Corrective Action

 

 

 

 

The display shows Network Link

The network cable is not properly

Verify that the network cable is properly

is Down.

connected.

connected:

 

 

 

Check the cable termination at the

 

 

switch or hub (furthest end of the

 

 

cable from the phone).

 

 

Check that the switch or hub is

 

 

operational (flashing link/status

 

 

lights).

 

 

 

Check if the LAN port is active or

 

 

inactive. Press

, and then select

 

 

Status > Network > Ethernet. From

 

 

the Ethernet screen, scroll to

 

 

LAN port and verify that it is Active.

 

 

To attempt re-registration with the call

 

 

server, reboot the phone. For more

 

 

information, see your system

 

 

administrator.

 

 

 

Contact your system administrator.

 

 

 

 

5 - 2

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Polycom 6000 manual Installation Configuration, Power and Startup, Symptom Problem Corrective Action

6000 specifications

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