Troubleshooting
Service and Support
The troubleshooting chart on page 75 covers most of the difficulties you may encounter during normal operations. If you have any questions or problems with the UPS, call your Local Distributor or the Help Desk at one of the following telephone numbers and ask for a UPS technical representative.
In the United States: | |
Europe, Middle East, Africa: | |
Asia: | |
Australia: |
Please have the following information ready when you call the Help
Desk:
SModel number
SSerial number
SVersion number (if available)
SDate of failure or problem
SSymptoms of failure or problem
SCustomer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number must appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for all warrantied units.
NOTE For any warranty claim to be valid, the Warranty Registration Card must be on file, or Proof and Date of Purchase must be returned with the failed unit.
For critical applications, immediate replacement may be available. Call the Help Desk for the dealer or distributor nearest you.
78 | Powerware® 9 Prestige Series User’s Guide (4500/6000 VA) S Rev H www.powerware.com |