Maintenance Troubleshooting, Error Messages | Printek 850 Series

MAINTENANCE AND

TROUBLESHOOTING

Error Messages

This section provides a partial list of fatal errors. Fatal errors typically cannot be recovered from without the loss of data. In each case, ERROR is shown on the top line of the display and alternated with one of the following messages. Suggested solutions for each of these messages are listed to the right of each error message in the table, which follows. To restart the printer after a fatal error, press the ONLINE button. The printer will reset to the power-on state and any pending print data in the printer buffer is lost. If the suggested solution does not solve the problem, please refer to “Obtaining Service” on page 64.

Note that none of these messages flash on the display. Messages which are flashed on the display are discussed in the “Common Error Conditions” section on page 31.

Other errors which are not listed here or in “DAILY OPERATION” should be reported to the company where you purchased your printer, or to your nearest Authorized Service Center. If you do not know the name or number of your nearest Authorized Service Center, see “Obtaining Service” later in this section.

63

Image 71

Printek 850 Series manual Maintenance Troubleshooting, Error Messages

Contents

PrintMaster 850 Series Operator’s Manual Page Page Page Table of Contents Test Menu Introduction To SetupForms Menu Interface Menu Ascii Character Tables Specifications Glossary of Terms Page Introduction Manual Contents Lists Getting Started Installation Parallel I/O Serial I/O Parallel Interface Interface Set UpRS-232C Serial Interface Ethernet 10/100BaseT Why Use Only Printek Brand Ribbons Installing The Ribbon Cartridge T T I N G S T a R T E D Installing a New Ribbon Cartridge T T I N G S T a R T E D PrintMaster 850/850si Single Tractor Model Loading Paper Informing the Printer That the New Form is Loaded PrintMaster 852si Dual Tractor Model Selecting Which Form to Print Printer Self-Test Close the front lid and press the Online button Page Introduction Daily Operation LCD Display and Online Status Indicator LED Control Panel Features Display the following information Exposed Buttons Most commonly used functions LOAD/FEED Unload Hidden Under LID Buttons Setup Selecting and Loading Forms Loading a New or Different Form In the Tractors Selecting a Form Already Loaded in the Tractors Ejecting and Tearing Off a Form Tearing off a Form Left/Right ←0.00→ Aligning PrintAligning Print On Invoices Left/Right ⎯0.30→ Down/Up Check Paper Common Error ConditionsDown/Up 0.08 ↓ Selected Form is not Loaded No Paper to LoadToo Much Paper to Unload Ribbon Lid Open Other Errors Setup Buttons Printer ConfigurationIntroduction To Setup Form Entering SetupEntering Setup Menus Using the Menu Button Exiting Menus Saving Changes No Changes Using the Submenu ButtonUsing the ALIGN/ITEM and UP/DOWN Arrow Buttons Exiting Setup Form Name Forms MenuForms Menu Items Tractor Path Rear Form Bottom Margin 0 Lines Lines/InchForm Length 66 Lines Top Margin 0 Lines Right Margin Characters/Inc hLeft Margin Column Draft Speed Normal Font Epson FX FD Language Impact Force Normal Unidirectional No Zero Normal Serial Interface MenuEntering the Interface Menu Auto LF Off RS-232C Serial Interface ItemsInterface Menu Serial Emulation Epson Auto CR On Minimum Buffer No Host FF at TOF NoCharacters Control Parity None Baud RateData Bits Stop Bits XON/XOFF Off DTR Power On/OffBusy Polarity Low Parallel/LAN ETX/ACK OffParallel/LAN Interface Items IP Address Auto LAN Setup OffEmulation Epson IP Gateway IP AddressSubnet Mask Auto LF Off Max Form Allowed Options Menu Tear-Off 0.00 Inches Auto-Scroll 1 Second DelayPaper Out Fault Finish Cannot Reprint Page Too Large will be displayed, Top of Barcode Off Char. To Ignore 255 Size 8192 Characters Top Oversized OffUser Language English Bottom Slew Fast Truncate Lines No Print Menus Test Mode Off Form Construction Form Construction and Layout Tips Form Layout Considerations E C I F Y I N G F O R M S Error Messages Maintenance Troubleshooting Obtaining Service Preventive Maintenance I N T E N a N C E a N D Troubleshooting ALIGN/ITEM Edit Allowed Advanced Setup FeaturesSecurity Menu Options Menu Edit Allowed Forms Menu Edit AllowedInterface Menu Edit Allowed Using Remote Setup V a N C E D S E T U P F E a T U R E S Remote Setup Line Definitions V a N C E D S E T U P F E a T U R E S Remote Setup Example File V a N C E D S E T U P F E a T U R E S Using the Optional Setup Module New Setup Module Detected Initializing Setup Module Copying Setup To Module Copying Setup to Printer I N G T H E O P T I O N a L S E T U P M O D U L E Printer Reset Conditions Genicom 3840 and 3410 Emulation Control Code Escape Sequence Summaries Ansi X3.64 Emulation ESC * m n1 n2 data Epson FX Emulation ESC K n1 n2 data IBM Proprinter Emulation LA-120/210 Emulation Printek Emulation Simple TTY Emulation Xoff Ascii Character Tables PC Font Character Set Ebcdic Font Character Set C I I C H a R a C T E R T a B L E S OCR-B Font Character Set ML Euro C I I C H a R a C T E R T a B L E S 60 to 240 dpi horizontally x 72 dpi vertically Specifications 6.7, 7.5, 8.4, 8.6, 10, 12, 13.3, 15, 16.7, 17.1, and 20 cpi 15,000,000 character, mobius loop cartridge Operator CONTROLS/INDICATORS Use of only Printek brand ribbons Specification S Ascii Glossary of Terms LCD Online Refers to the state of the printer when