HP 4100N, 4100TN manual Determining printer problems, Troubleshooting flowchart, Go to step

Determining printer problems

Troubleshooting flowchart

If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggestions in this guide, contact an HP-authorized service or support provider (see “HP Customer Care Service and Support” on page 157).

Note	Macintosh users: For more troubleshooting information, see
	“Troubleshooting flowchart for Macintosh users” on page 143.

1

NO

Does the control panel display READY?	YES ➜	Go to step 2.
➜

The display is		The display is		The display is	The display		A message
blank and the		blank but the		in the wrong	shows		other than
printer’s fan is		printer’s fan is		language.	garbled or		READY is
off.		on.			unfamiliar		displayed.
					characters.
•	Check the power	•	Press any	• Turn the	•	Make sure the	• Go to
	cord connections		control panel	printer off.		desired	“Understanding
	and the power		key to see if the	Hold down		language is	printer
	switch.		printer	SELECT while		selected from	messages” on
•	Plug the printer		responds.	turning the		the control	page 111.
	into a different	•	Turn the printer	printer on.		panel.
	outlet.		off, and then	Press	•	Turn the
•	Check that the		turn the printer	-VALUE+ to		printer off, and
	power supplied to		on.	scroll through		then turn the
	the printer is			the available		printer on.
	steady, and			languages.
	meets printer			Press SELECT
	specifications			to save the
	(see “Electrical			desired
	specifications” on			language as
	page 201).			the new
				default. Press
				GO to return to
				READY.

EN Determining printer problems 137