Determining printer problems
Troubleshooting flowchart
If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.
If you cannot resolve the problem after following the suggestions in this guide, contact an
Note | Macintosh users: For more troubleshooting information, see |
| “Troubleshooting flowchart for Macintosh users” on page 143. |
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1
NO
Does the control panel display READY? | YES ➜ | Go to step 2. |
➜ |
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The display is | The display is | The display is | The display | A message | |||
blank and the | blank but the | in the wrong | shows | other than | |||
printer’s fan is | printer’s fan is | language. | garbled or | READY is | |||
off. | on. |
| unfamiliar | displayed. | |||
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| characters. |
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• | Check the power | • | Press any | • Turn the | • | Make sure the | • Go to |
| cord connections |
| control panel | printer off. |
| desired | |
| and the power |
| key to see if the | Hold down |
| language is | |
| switch. |
| printer | SELECT while |
| selected from | |
• | Plug the printer |
| responds. | turning the |
| the control | |
| into a different | • | Turn the printer | printer on. |
| panel. |
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| outlet. |
| off, and then | Press | • | Turn the |
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• | Check that the |
| turn the printer |
| printer off, and |
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| power supplied to |
| on. | scroll through |
| then turn the |
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| the printer is |
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| the available |
| printer on. |
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| steady, and |
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| languages. |
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| meets printer |
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| Press SELECT |
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| specifications |
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| to save the |
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| (see “Electrical |
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| desired |
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| language as |
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| the new |
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| default. Press |
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| GO to return to |
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| READY. |
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EN | Determining printer problems 137 |